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“An Oasis in Puerto Vallarta” 5 of 5 stars
Review of Casa Velas

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Casa Velas
4.5 of 5 Resort (All-Inclusive)   |   Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)   |  
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Ranked #4 of 120 Hotels in Puerto Vallarta
Vancouver, Canada
Top Contributor
68 reviews 68 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
“An Oasis in Puerto Vallarta”
5 of 5 stars Reviewed October 21, 2011

Beautiful and relaxing all inclusive boutique hotel in the Marina area of Puerto Vallarta. Situated overlooking the golf course with their own exclusive beach club featuring a 2nd pool and lovely beach, we found this resort to offer everything we love in Mexico. The service was exceptional with staff referring to you by name. Adult oriented, this is a quiet and peacefull retreat. We enjoyed the pool side service very much. We found the waiters to be very attentive. We could golf if we chose, easy access to town when we wished, a gourmet restaurant and with additional restaurant choices at sister properties nearby there was plenty of options to keep our palette happy! We loved the setting at the Beach Club for dinner as well. More casual and what a lovely view!
The spa was being renovated when we visited so they were using a large suite on the top floor until the renovations were complete. The services were good and I'm looking forward to using the new area when I return. Gym equipment was available for a morning workout and a walk in the area was safe and enjoyable as well.
The Marina district offers shopping and restaurants to choose from as well as downtown Puerto Vallarta is a 15/20 min cab ride away. The airport is close, perhaps a 10 min drive and the hotel will pick you up on arrival - what a nice treat this is- and they will deliver you to the airport on your departure.
We enjoyed our stay at Casa Velas immensly and will be returning for sure!

Room Tip: The main building offers the most newly renovated rooms. The suites separate from the main building...
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  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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905 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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  • Italian first
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  • Spanish first
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English first
Vancouver
1 review
5 of 5 stars Reviewed October 19, 2011

My husband and I stayed at casa Velas boutique in march of 2011. The resort is very clean and beautiful. The service was great. The workers were very friendly and alway willing to help and go above and beyond to satisfy you. Room service was great; twice a day. We used the laundry service cause I spilled a glas of red wine on my linen dress. I had my dress back next day by noon stainless. The restaurant was wonderful, with a different menu and specialty every night. everything about this place is perfect if you're looking for a romantic and relaxing vacation. We will definitely return.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Manager at Casa Velas, responded to this review, October 20, 2011
Dear guest,

Receive warm greetings from Puerto Vallarta! We are very pleased to know that the attention to details the small touches and the personalized service made your stay a remarkable memory.
We appreciate your comments about the food and service, as always we try to keep all our standards at the top so we can constantly offer an authentic quality service in all aspects.

We are honored to know that our authentic and charismatic service style made your vacation relaxing and romantic. It’s always comforting to know that our effort to exceed our guest’s expectations gives you the confidence to come back to your home away from home. Be sure that we will be awaiting you to pamper you again.

Thank you very much for posting your comments in this forum and mostly for being wonderful Ambassadors of Casa Velas and Puerto Vallarta by sharing your positive experiences about your vacation in Mexico.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel
”YOUR HOME AWAY FROM HOME”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 13, 2011

My husband and I went to Casa Velas for our honeymoon 5 months ago, and we are still dishing about how wonderful it was and how much we would LOVE to go back. It was the perfect spot for a honeymoon, because it was beautiful, quiet, and the service was impeccable!
The food at the Casa Velas restaurant and the Velas Vallarta restaurant was also insanely delicious... my husband and I had a lot of exercising to do when we got back. I would recommend this hotel to any couple getting away for their 1st time together or their 50th time. I certainly see this hotel as being an anniversary spot for us.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Manager at Casa Velas, responded to this review, October 13, 2011
Dear guest,

For all of the Casa Velas staff it was a pleasure to offer our services during those romantic moments, filling them with magic, laughter and beauty.

We will be here once again to help you celebrate your anniversary, birthday or any occasion that you wish to enjoy in this paradise surrounded by nature and beautiful scenery.

It was truly a delight to have you here with us, at your home away from home. The entire Casa Velas staff and I are grateful to have been able to serve you during your vacation, and to have made a positive impression. We are so glad that you enjoyed the tranquil, relaxed atmosphere as well as the exquisite dishes in the restaurants and drinks prepared at the pool bar as you enjoyed the sun and sea during your honeymoon.
Sincerely,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 9, 2011

My wife and I had never had this sort of all inclusive high end resort stay before. Casa Velas exceeded our expectations in every way. Every member of the staff provided outstanding service. The grounds and facilities were top notch. It was simply the best possible time you could have on a vacation.
The food was particularly exceptional - the fresh pastries each morning were as good as anything I've had in San Francisco. Every meal was wonderful (much better than Velas Vallarta where we ate one night). The drinks were perfect, too.
Highly recommended! We'll definitely return.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Manager at Casa Velas, responded to this review, October 12, 2011
Dear Guest.

It is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff and the food quality at the property.

Thanks to this kind of comments we are now known as the best place for couples retreats, honeymoons and wedding anniversary celebrations in Puerto Vallarta.


Thank you again for expressing your opinion about your stay with us and it will be my pleasure to welcome you in your next visit in your home away from home.

Sincerely,
Pierre Yves Bonin
Managing Director
Casa Velas Hotel Boutique
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2011

The beautiful location, excellent service and food to die for made our time at Casa Velas absolutely priceless. From the moment we arrived we have been treated like royalty. Pablo and Jorge welcomed us to the lobby like old friends. The staff is not only respectful but very friendly and warm as well. We've really enjoyed getting to know them and hearing about their families.

Jesus the concierge goes above and beyond. Knowing that my wife is a food blogger he arranged a special outdoor meal for the two of us that was absolutely mind blowing. There are often special chef demos and meals throughout the year so you should definitely ask about that when making a reservation. Tony (head chef), Cuco (sous chef) and Ecker (manager) of the main restaurant Emiliano really know their stuff and each dish was creative, beautifully presented and perfectly seasoned (paired with wonderful wines).

We had one meal at Andrea at the sister resort Velas Vallerta but it couldn't compare to the food at Emiliano. If we return I'd eat every meal there. Jesus has said that if you have a long stay the chefs are willing to talk with you to prepare some special off the menu dishes for some variety.

We only gave it four stars for sleep quality because of our noisy neighbors who woke us up at 4 in the morning. An hour later when we called the front desk they had security deal with it and we were able to fall back to sleep.

October was a great time of year to visit Casa Velas. I think the weather reports of thunderstorms scare people away but we had great weather and with the resort at only about 25% capacity really felt secluded. There were not a lot of activities at the resort, which may be why most of the guests were at least 20 years older than us, but we loved the relaxed atmosphere and spent our first day at the spa and in the pool. When we were ready to do something there was lots of fun to be had in town.

We highly recommend Casa Velas and hope to be back one day soon.

Room Tip: The Grand class suites have a small outdoor Jacuzzi that is very romantic.
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Manager at Casa Velas, responded to this review, October 8, 2011
Dear Guest
Thank you for visiting our resort and taking the time to share your experience. I am delighted that you found the resort to be "great" and the service to be "outstanding". Thank you also for your feedback regarding the special chef demos at the botanical garden. For us was a real pleasure to have fulfilled your needs, and your expectations.

We were delighted to hear that you enjoyed your stay and that you think us to be equally suitable for couples. I look forward to sharing with the team that you found the service to be among the best ever – I hope that we have the honor to welcome you back again in the future

Kind regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2011 via mobile

My boyfriend and I are currently staying at CVBH for a week long vaca. The entire week so far has been nothing but flawless. We were greeted by Jesus and the entire staff with open arms, and were then sat in a sofa in the lobby for the orientation and check in. A nice change from the typical reception desk check in. From there, it has been nothing but relaxing and luxurious. We are new comers to all inclusive, but are now converts to the process. The food is excellent compared to other Mexican resorts we have stayed at, and they donor skimp on quality. Service at all the restaurants and bars is impeccable, and you are always treated with the utmost superior attention. A very minor complaint... I like a full martini glass, and they are served half full, and they do appear to be a little weak. Again, minor. Estefano will take care of any of your activity needs, and we found it to be a more convenient way to plan these events on site. Although, not a traditional time share, they will ask you tosit down for a short presentation for the Velas property group. We did decide to do this, and never felt high pressure. Once it's over, you will never hear about it again, and of course, you always have the option to refuse the meeting. Looking forward to the world class Spa treatments (massage & facial). Casa Velas pool is tranquil & peaceful, especially given the time of year it is during the down season. The Beach Club is CV's beach front pool & restaurant that is off site. An absolute must to spend time at during the day, or to have a sunset dinner on Wednesdays. More to come, but for now, I will say that if you're looking for luxury, hospitality, tranquility, etc. In a ***** resort setting, Casa Velas is a must do vacation getaway.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Manager at Casa Velas, responded to this review, October 4, 2011
Dear guest,

I would like to extend warm wishes from Puerto Vallarta on behalf of all the staff working in this wonderful hotel.


Thank you for sharing the experience of your stay with us and for the wonderful description about a relaxing vacation at Casa Velas. It is so delightful to know that we have exceeded the expectations of a well traveled couple.


We appreciate your comments about the service, is always pleasant to know that our guest feel on the right place. We try to keep all our standards at the top so we can constantly offer an authentic All Inclusive quality service in all aspects.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel
”YOUR HOME AWAY FROM HOME
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 29, 2011 via mobile

We stayed at Casa Velas the week of 9/24 and it was a truly wonderful and memorable experience. I've been to many high quality resorts on the Pacific coast of Mexico, but Casa Velas was by far, the absolute best. I cannot begin to explain how flawless and impressive the service is here. I've never really encountered such a high level of service and quality at a luxury resort.

It is a more intimate type of lux-resort and is adults-only. There were many time that we felt like we were the only ones staying here and that the staff was only focused on us. The grounds were immaculate, the food is the best of I've ever tasted at an all-inclusive resort, and there was a consistently friendly and relaxing vibe shared by guests and staff. We felt like family here and very much look forward to returning. We really do appreciate all of the wonderful staff members at this fine resort!

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Manager at Casa Velas, responded to this review, October 3, 2011
Dear guest,

Thank you so much for choosing to stay at Casa Velas and for taking the time to share your experiences in this forum.

I’m thrilled to read your description addressing Casa Velas as by far, the absolute best high quality resort on the Pacific Coast of Mexico.

I look forward to sharing with the staff that we made you feel like family and that you perceived a constantly friendly and relaxing vibe at the resort.

We wish once again to extend our gratitude for your feedback and we would like to invite you to come back soon to your home away from home.


Regards,

Pierre Yves Bonin
Managing Director
Casa Velas Hotel
”YOUR HOME AWAY FROM HOME”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311, Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#2 Luxury Hotel in Puerto Vallarta
#2 Spa Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#8 Business Hotel in Puerto Vallarta
#10 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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