Just come back ,Westjet and Airtransit rates this hotel as a 4 star- Not. First the good ; great staff and service,clean ,water park is fantastic for kids under 12, room is good-old but Ok,.The specialty restaurants were all good . The bad and the ugly; food - the breakfast is great ,lunch and dinner -very poor quality , i hope you like Jello,rice pudding, snacking cakes for desert , the meat dishes were the worst .The salad bar is good, baking is not fresh daily . Some of the review say that the food is great- i am sorry i don't know were is there taste buds ? The beach is Ok but the vendors make it horrible by bugging you non stop . The nightshows are laim ,and very loud.
It's not a bad place , unfortunatly for us it was just average. We love good food, i know you don't get great food in Mexico but this was poor . We stayed Feb 2 -9th, kids 8 and 15 . We would not go back or recommend this place .

Stayed there for a week last week of January 2013. Room had ants in the sink and no hot water for 2days. Buffet was average and was not impressed to bite into bone on two seperate occasions having chicken tortillas. Staff was excellent but rest is average at best.

We just spent a week at the crown paradise and loved every minute! The staff in every part of the hotel is wonderful and will help you with anything you need. They all speak some english and if they can not understand what you want they will find you someone who does. They are friendly and kind and very hardworking! Our room was pretty good, the best part was the huge bathroom with 2 closets a huge tub and the big balcony overlooking the kids pool and with a view of the ocean. The beds were good, and the air conditioning worked perfectly. Our children are 3 and 5 and they had the time of their lives, the kids mini buffet and the kids drinks made them feel all grown up and they loved the kids and baby club (in the evening big kids go to the "baby" club as well, so that was nice to drop them both off and have dinner together a couple nights) and both childcare places are included, but we tipped the girls in their as well. The baby club has a totally enclosed outdoor area with a small trampoline and the kids can play in the sand, my son loved that and loved going there in general as the girls working always played games with him and he enjoyed it very much :) My daughter loved kids club, they took the kids to the kids pool during the day and tuesday and friday the kids got to do a cooking lesson in one of the fancy restaurants with a chef and get to dress the part, my daughter learned to make sushi and I got to eat it for lunch that day :) They also have a kids themed disney show one night which was by far the best show there, the others were okay too... a lot of the people in them are servers, etc through the day, like I said they are very hard working! There was also a big party for the kids one night they closed the italian restaurant and turned into a disco for the kids with pirate servers and characters like spider man, snow white, mickey mouse etc. the kids dance and they have disco lights and get a big dinner at fancy tables, that was cool too.... so much at this hotel for the kids, but still a great place to relax for adults (although I wouldn't recommend staying there if you dont have kids, but stay next door that hotel looked awesome too! and you get to use the restaurants at this one, I think.) There are little push cars u can borrow to use at the hotel and scooters too. They give you one beach towel per person and you can take them out of the hotel if you need to and exchange them as much as you want, we did every morning. The weekdays were really quiet, no problems finding chairs by the pool or at the beach. The weekend we were there was a holiday in mexcio so it was really busy, weekends are a good time to plan your tours. (we did las caletas and a tour thorough unique atv, both were great and we rented a jeep and drove to sayulita it was well worth the drive, and the PV zoo as well which was cool, you get to feed a lot of the animals and was a pretty drive out there too, about 25 mins and $15-20 each way by taxi) anyways, the hotel was great, and very clean. The best restaurant I found was the japanese, then french and italian are both really good too. The buffet food was good, different stuff every day, the mexican food was really good. The location is great too. We loved this hotel and were made to feel like family by everyone there! My husband and I got massaged at the spa and it was probably the best massage I have ever had. the lady doing it was super professional and as a stay at home mom I dont think I have been that relaxed in a long time lol! Anything you need when you are there, just ask... you won't be disappointed if you chose this hotel for your family :)

We travelled with 14 people and we all had a great time. There were 4 kids between the ages of 4 and 10 with us. They really liked the kids paradise with the pirate ship. There were 4 pools in total. A kids pool, an adults only pool, a pool that had actvities going on around it until around 4 and another pool which was quieter and good if you want to get away from all the people. The beach was nice. The water has a strong undertow. The restaurants were pretty good. The buffet had a good selection, and a kids area for picky eaters. We didn't eat at the japanese restaurant there, but we ate at the italian and french ones. The italian food was good. Small portions so if you are feeling hungry that night I advice ordering an appetizer as well as an entree. I really liked the french food. If you get the chance, try the "sexy coffee." They make it at your table and even if you try it and don't like it the show itself is amazing. Kids under 8 are only allowed to eat there on the first sitting though. On some nights they have local artisans come in and set up tables around the resort. Our flight didn't leave until later in the afternoon so we checked out of our room at noon and they stored our luggage until we needed it. The staff were really nice and understood both english and spanish. I really enjoyed my stay here. I wish I could have stayed a little bit longer. It was so relaxing and a great escape from regular life