i would not recommend this resort to no one terrible, service, food was terrible, kids park was never open the week i was there july 8,2012 i spend $3,800 for a family of 4 it was a waste of my money the room was small dirty linen, paid for a family room open the window n curtain it was facing a dirty street alley reprt it to the front desk all they did was give me a different room that was smaller n they did not refund me no money, also they charge me extra for water knowing i had an infant wit me.
The food in all the restaurants was so nasty and terrible service, and also they did not let you in if u did not make a reservation and one i did try to they would say it was all book for the evening so i was stuck eating in the nasty buffett area with a bunch of flies all over the food, the room bed mattress was so hard that we wake up wit a sore back and my 11 month old had to sleep in our suit case they did not offer us a crib. I would not stay at those resort ever again
kids paradise was never open there excuse was they were not staff

We returned from P.V. after spending a week at the Crown Paradise on Aug.24th.I really don't understand all the bad reviews.My family could not of been treated better at a 5 star resort and i have paid the 5 star rate.If you are looking for new and trendy don't stay here,if you are looking for a clean and family friendly place that want cost you arm and leg this is the place.
I have two boys 7&4 who loved the water park and all the fun kids drinks.The food was great and the activity group was very entertaining.My boys are still wearing their bracelets from the resort.
I would go back to stay here.Plus your not that far from town we took the bus into town to enjoy the day and had a great time.There is a flea market very close to the hotel that we walked to and found some cute t shirts and toys.I really liked the location very convenient to attractions.

I would only recommend this hotel if have very small children to enjoy the slides. For all others, please do not waste your time and money at this hotel. Hotels in Nuevo Vallarta are SO much nicer. This is very rundown and the buffet food and front desk service is horrible. I traveled with my sons ages 8 and 10 and arrived on a Sunday afternoon to check in to my prepaid all inclusive week long vacation only to be told that our reservation had been cancelled a few days prior by a 3rd party travel agency (not the one we booked and I paid). I had confirmed it twice directly with the hotel prior to traveling and was told all was fine. We were told to go across the street to use a payphone to try to call the travel agency, but since it was a Sunday afternoon, they wouldn't answer. The front desk clerk and manager were completely unhelpful and cold. They did admit they had seen this problem recently, but offered absolutely NO assistance. I had to pay to stay there that night. NO higher up manager would come speak to me despite my pleas. Only a security guard tried to help because he felt sorry for us, but he had no power to do anything except allow us to use the phone rather than drag my kids to the street to use a public payphone. I never received my prepaid money back ($1000 usd), and was forced to go on hotwire and book another hotel to which we moved to on Monday. During my 24 hour stay, I actually thought perhaps it was a blessing that we were moving because the buffet food was horrendous, rooms were rundown, curtain very dirty, and the ocean water was polluted because the hotel borders the marina. I couldn't imagine having to stay there. I am reporting this hotel and the travel agent to Mexican Consumer Affairs and the Hotel Association of Puerto Vallarta. I doubt anything will be done, but please take note and don't take the risk. There are plenty of other much nicer hotels in Puerto Vallarta from which to choose.

We decided on this place because of all the positive reviews and despite all the negative media Mexica was getting for being usafe, we never felt threatened or afraid at anytime. It is a great place! We were 2 adults and 2 children aged 2 and 8.

We went the last week of April and it was mostly locals who were there as it was their week off school and holy week or something. It got really busy with locals. When they left, the place was wonderful!! The pools were very clean and there were three of them... the pirate ship park, the main pool and another smaller pool in a little cloister area that was not very busy and perfect for my little one. The waterpark was too busy for my little one.

The food... was excellent! No complaints at all. I even learned how to make the best omelet ever!

The Room.. it was ok.. there were enough english channels for the kids to wacth to help them wind down at night. The room was clean.

Bottom line, we would go back to this place again if we went back to Puerto Vallerta. It was a lot of fun!!