We returned from P.V. after spending a week at the Crown Paradise on Aug.24th.I really don't understand all the bad reviews.My family could not of been treated better at a 5 star resort and i have paid the 5 star rate.If you are looking for new and trendy don't stay here,if you are looking for a clean and family friendly place that want cost you arm and leg this is the place.
I have two boys 7&4 who loved the water park and all the fun kids drinks.The food was great and the activity group was very entertaining.My boys are still wearing their bracelets from the resort.
I would go back to stay here.Plus your not that far from town we took the bus into town to enjoy the day and had a great time.There is a flea market very close to the hotel that we walked to and found some cute t shirts and toys.I really liked the location very convenient to attractions.

I would only recommend this hotel if have very small children to enjoy the slides. For all others, please do not waste your time and money at this hotel. Hotels in Nuevo Vallarta are SO much nicer. This is very rundown and the buffet food and front desk service is horrible. I traveled with my sons ages 8 and 10 and arrived on a Sunday afternoon to check in to my prepaid all inclusive week long vacation only to be told that our reservation had been cancelled a few days prior by a 3rd party travel agency (not the one we booked and I paid). I had confirmed it twice directly with the hotel prior to traveling and was told all was fine. We were told to go across the street to use a payphone to try to call the travel agency, but since it was a Sunday afternoon, they wouldn't answer. The front desk clerk and manager were completely unhelpful and cold. They did admit they had seen this problem recently, but offered absolutely NO assistance. I had to pay to stay there that night. NO higher up manager would come speak to me despite my pleas. Only a security guard tried to help because he felt sorry for us, but he had no power to do anything except allow us to use the phone rather than drag my kids to the street to use a public payphone. I never received my prepaid money back ($1000 usd), and was forced to go on hotwire and book another hotel to which we moved to on Monday. During my 24 hour stay, I actually thought perhaps it was a blessing that we were moving because the buffet food was horrendous, rooms were rundown, curtain very dirty, and the ocean water was polluted because the hotel borders the marina. I couldn't imagine having to stay there. I am reporting this hotel and the travel agent to Mexican Consumer Affairs and the Hotel Association of Puerto Vallarta. I doubt anything will be done, but please take note and don't take the risk. There are plenty of other much nicer hotels in Puerto Vallarta from which to choose.

We decided on this place because of all the positive reviews and despite all the negative media Mexica was getting for being usafe, we never felt threatened or afraid at anytime. It is a great place! We were 2 adults and 2 children aged 2 and 8.

We went the last week of April and it was mostly locals who were there as it was their week off school and holy week or something. It got really busy with locals. When they left, the place was wonderful!! The pools were very clean and there were three of them... the pirate ship park, the main pool and another smaller pool in a little cloister area that was not very busy and perfect for my little one. The waterpark was too busy for my little one.

The food... was excellent! No complaints at all. I even learned how to make the best omelet ever!

The Room.. it was ok.. there were enough english channels for the kids to wacth to help them wind down at night. The room was clean.

Bottom line, we would go back to this place again if we went back to Puerto Vallerta. It was a lot of fun!!

We just got back from our trip to Puerto Vallarta and had an amazing time. We have 2 kids - 2 and 6 yrs old and the amenities and set up for kids (and adults) was great. They loved the Disney themed Water Park with Pirate Ship, slides, Disney music, etc, also the kids only dinner (only the 6 year old did this one) where they were served by Prince's, Princesses and Disney Characters. We also swam together in the other pools and had a great time. The restaurants were very good, especially the French and Italian -we primarily did the a la carte restaurants for dinner (make reservations) - also included in the all inclusive, although when we did the buffet, it was good and plentiful in terms of selection - with a wonderful ocean view - they also have room service that we used a few times for fresh fruit and grilled chicken sandwich type food - also very good (and of course included). If hungry between meals and not doing room service they have a place with great burritos, made to order (also salads, etc).
My daughter loved all the specialty kids drinks with fun names and optional marshmallows on top. The beach in front was very swimmable and we all went in on multiple occasions. They have a kids club and "Baby Paradise" for younger kids (I think up to 4 years old is Baby Paradise)... awesome, love to hang with the kids but Mom and Dad like to have adult time on vacation and this totally allowed that, the kids loved to go, the helpers in the club were great, and it allowed us to have date nights at the resort restaurants and beach bar while the kids had fun. Also, my 2 year old napped in "Baby Paradise" in the afternoons so myself or my wife were not secluded to our room for 2-3 hours each afternoon for my little guys nap.
The hotel is right on the beach with tons of palapas and chaise lounges readily available (included in the all inclusive), not like some places where you need to get up early to reserve a good spot. Drinks were good and available at multiple spots with usually no wait at all.
Our room, granted we got the large (very large - 2 BR, 2 bath, living room, large entry room, full kitchen with bar and barstools, dining area and 2 decks -one large enough for table, 4 chairs and 2 chaise lounges) had the most insane ocean view (and I've stayed at multiple very nice high end resorts with countless ocean front rooms), the view was not just of the ocean but in the distance you could also see the lights of PV.
There is a turtle egg protection area and one morning we looked down and saw a worker there, we ran down and all got to hold a baby turtle, so cool. It was to be released into the ocean that night I believe. The room was well kept by the maids and the restrooms near the pool always very clean. The staff was all very pleasant, helpful and attentive.
I also recommend a great walk on the boardwalk and a day trip to Las Caletas beach.
We were all sad when it was time to leave but will return to this hotel on my next trip to PV - and I love PV!