Stayed in unit 4704 29-Mar thru 4-Apr-2013.
Wi-Fi is $80 + tax per device per week! So, I paid for it and it did not work. Called front desk and "guest services" 10 times to no avail.
Took 3 days for someone to come look at and repair bathroom hair dryer receptacle (wire was fried behind switch/receptacle combo)
If you have early morning activities planned, you can forget dining in the only "formal" restaurant. You have to make reservations the same morning. So forget about decent dining the evening you arrive and any other day that you can't be there to call fr reservations first thing in the morning.
Price of all-inclusive is absurd given the limited ability to dine in the decent restaurant and the quality of food in the beach restaurant.
Rude front desk and general manager when trying to get any of the above problems resolved.
Great poolside service
Great landscaping and cleaning staff.
- Official Description (provided by the hotel):
- Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet á la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more less
- Reservation Options:
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- Also Known As:
- Velas Vallarta Hotel Puerto Vallarta
- Velas Vallarta Suite Hotel
- Velas Vallarta Suite Puerto
- Velas Vallarta Resort
- Velas Vallarta Puerto
- Club Velas Vallarta