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“High Priced for Mexico” 3 of 5 stars
Review of Velas Vallarta Suite Resort

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Velas Vallarta Suite Resort
4.0 of 5 Resort (All-Inclusive)   |   Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
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$167 (USD)
Ranked #14 of 121 Hotels in Puerto Vallarta
Fritz Creek
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“High Priced for Mexico”
3 of 5 stars Reviewed March 19, 2013

Went to this resort on a Time Share exchange...It's suppose to be a "Mandatory" all inclusive, however, we met people who were there that didn't pay the all inclusive. They state they have 3 restaurants, but they only have 2 and it's basically the same food night after night. We had a 2 bedroom and apparently, it requires 4 adults and we only had my husband and I plus our 2 kids, boy and a girl; one teen and one tween. They made us pay the adult rate for the kids. They said we wouldn't have to pay it in a 1 bedroom...guess they don't think anything wrong with the kids sleeping together...I didn't several years ago, but, in my opinion, they are too old for that. I got food poisoning the 4th night we were there from room service and the next day, my husband said there were about 4 others. They provided me with Electrolite and that's it. You are required to wear wrist bands. Kids say "No Alcohol" right on them, but my son was served 2 times! These are also great magnets for the "Time Share" bandits in the city. They will make you think they know you and have met you at the resort, then when they've talked to you for about 10 minutes, the time share card is thrown on the table...just walk away.
The resort is beautiful. Grounds are well maintained and staff is attentive and friendly, but we've stayed in Mexico for A LOT less money than what we were charged here. Will not stay here again.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,227 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (464)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

I returned yesterday with my family after a week long vacation and stay at Velas Vallarta. Right from the word go (exiting the airport), the staff were at your service and made sure me and my family were comfortable in all respects. Courteous, friendly and professional from cleaners to managers. They all went the extra mile to accommodate your respect and make you happy. Even if you are a nit picker, there was nothing that you could fault !!! If this resort doesn't make you happy, I am not sure if anything else will.

Room Tip: I am not sure which rooms are best as place like this, you really want to be outdoors. The room is e...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 16, 2013

We keep going back! Again we were treated amazing. Donald, the Manager is so good to us, makes a difference. Every one smiles and really wants to make your stay the best experience ever. We took our Mothers this year and it will take them a while to get back to our normal. They were impressed, by the consistent sincerity in making them feel welcome. We had an ocean view and beautiful suite. The food was amazing in both restaurants with so many attentive staff. A big shout out to the stir fry cook. that is one hot job and he was always smiling. Amazing flaming coffees on the ocean at night. Mexican night was so much fun Christian, as always, is a wonderful host. The Mariachi band was a special hit this year for us. Coming home to a clean room and beds turned down is the best treat. That is a vacation to me.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mankato, MN
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 16, 2013

We just returned from a trip to Velas March 10-15 and LOVED it! The room was spotless, cleaned twice/daily, refrigerator re-stocked daily, beds made in the morning, turned down for you at night, I can't say one thing bad. We had a light bulb burn out in the shower in one of the bathrooms, left a note, and it was changed before we got back from the pool. We LOVED our view. We were in C tower, 6th floor. We had a great view of the pools/resort itself, but had an awesome view of the bay/mountains/ocean which was the cherry on top.

The grounds are beautiful... we sat by the pool(s) every day, were treated wonderfully by the staff at both restaurants and the pool area. The food was awesome! We're not into 'fine dining' and are a more laid back family. We did go to Andreas one night and had a wonderful meal, but most nights we enjoyed eating by the ocean and choosing buffet or the menu item. I can't say enough about the staff... Francisco was an awesome waiter... remembered my kids' (ages 20, 18, and 13) names and their favorite drinks... and had some great laughter time while waiting on us.

We enjoyed watching the Peacocks and Iguanas.

People all around were friendly and we'll be coming back! Thank you, Velas, for making this family vacation one to remember!

Room Tip: 6th floor and up have the best views of the resort/ocean. Lower floors have great views of the gard...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forks, Washington
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2013

We purchased our trip for two couples through RCI as an exta vacation. Once we landed in PV everything went very well. We were greeted at the airport as instructed. When we checked in at the resort we were immediately upgraded to a 3 bedroom unit on the 7th floor with excellant views without even asking. We agreed to the timeshare presentation which was very low pressure. Gifts were presented as agreed. The grounds are very well maintained and the staff was vey friendly. I do believe they need to work wth the wait staff to help them be more efficient. Sometimes they would have to come back three or four times before they brought you everything you requested. The buffet food was just average.We drank very little. We had no problem getting a reservation at their more formal dining restaurant. My only other suggestion was that they should provide free wifi. What they have is expensive and not very reliable.The resort provides free entertainment nightly plus we participated in a city tour which was more than what we expected. Not a five star but certainly an enjoyable place to relax. Although we were near the airport, noise was not an issue.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

Our group consisted of two couples and we enjoyed every minute there. The moment you get in, the staff offers you a complimentary glass of Jamaica juice while you wait to check in. I mention this bc it shows how attentive and welcoming the staff is from beginning to end. We had the all-inclusive package and they do not skimp put. The first night my sister in law and I ordered two wines, expecting 2 glasses, and room service brought up two bottles lol. The grounds are beautiful with iguanas and peacocks roaming lazily around. The food quality is great and the have different themes every night. One thing I expected that wasn't there was a blue water beach. But that deals with geography, not the hotel. The water isn't clear and the sand sticks to your body, so we spent most of our time in the pool or exploring beaches further out. Also, I hope they add a couple of more restaurants, but other than that, I def recommend the Velas resorts!

Stayed July 2012, traveled as a couple
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Calgary
1 review
5 of 5 stars Reviewed March 14, 2013

Our 4th time to PVR, we wouldn't or can't, stay anywhere else. Villa plus deluxe was perfect for our family of 4. Beds were more comfortable then mine at home. The food was amazing, in particular at Andreas. We enjoyed the different theme nights at both restaurants. Both restaurants are al carte, and offer buffet as well. Room service is 24 hrs. The service is outstanding, everyone went out of their way to make sure we enjoyed our holiday. The resort is beautiful, gardens and sand beach front is well groomed. Pool is large and never boring. Boutique, spa and general store onsite. There are different activities every day to keep kids of all ages busy. I got up early every morning to take the yoga class with Javier on the jedi, where dolphins and whales pass by. Our family played doubles tennis every morning after breakfast. We had lunch by the pool; the cevichi and burgers were delicious. Not to mention real Mexican salsa and guacamole. The bartenders at the pool bar make the best Mojhito I have ever tasted. Resort location is perfect, 15 min by cab to down town, 5 min to Walmart/Sam's Club, shopping mall, marina restaurants, shopping, church and golf. This year the kids were brave enough to para sail which was available on the beach. The friendly staff at the activities desk helped us book a canopy tour/zipline, and day on the Pirate ship show and sail to fun island. The activities staff also included guests in a turtle release by the light of the moon. It was amazing for our kids to be a part of. They each were given a baby turtle to name and release. I am sure I have forgotten something, but needless to say this resort is highly recommended by our family.

Room Tip: The names of the units are confusing, so ask to have floor plans emailed to you, then you can use th...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta Suite Resort

Address: Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Puerto Vallarta
#8 Family Hotel in Puerto Vallarta
#10 Luxury Hotel in Puerto Vallarta
#10 On the Beach Hotel in Puerto Vallarta
#11 Romantic Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta Suite Resort 4*
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet á la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta

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