From the time you arrive to the time you leave the standard of service is impeccable. Donald Willis goes above and beyond for anything that you request, he's awesome. We have been to Velas numerous times and we love it!! It is the perfect place to kick back and relax, we get treated like royalty. Everybody that works at the resort is so courteous and kind. We have never had a problem, and we visit twice a year. We love Omar at Andreas, he absolutely goes above and beyond. He also runs a very tight ship, clearly he is a great leader. The one thing that I think Velas could improve on is their entertainment, it has been the same for years. Hi to all of our friends at Velas, and thank you again for the great vacation, see you in about six months!!
Love Charlene, Clint, and Allycha in Calgary, Canada

Stayed at this resort (first time in Mexico) with friends who have a time-share with the resort. They have been coming to this resort for the last 10 years with their family and I can see why. Resort is small, staff are extremely friendly and always looking to help, grounds are beautiful, pool is heated. The ocean was too rough to swim in so we stayed by the pool. Played golf, did morning yoga, exercised in the fitness room but mostly relaxed by the pool. Went downtown twice, once in the day and once in the evening for dinner - reasonable and safe taxi service. Food was good but only two restaurants so got a bit repetitive during the week, we actually ate out three times, went to a sports bar within walking distance to watch a football game, walked to the local marina for a fun mexican night and ate down on the boardwalk another night. Overall totally enjoyed this holiday, very relaxing and low-key. Rooms were nice, big, clean and the bed was extremely comfortable. Weather was awesome....

First off I'm between 30 and 40 with a 2 year old that lives in the midwest USA- so you have a reference what I am looking for and where I am coming from. We all had a great time but where to start:
1. Place isnt the newest- so if your looking for marble everything- this is not the place. However, it was always clean- there are PLENTY of workers (which are ALL more than helpful).
2. It's got a lot of green (plants, grass, palm trees, fish, birds). We took a fishing trip and trolling up and down the bay this place seemed to have more green per hotel size than anywhere. 2 pools and 1 kiddie pool. Coy fish ponds, etc...
3. I've been to Playa del Carmen (south of Cancun) and i can tell you downtown PV is much better than playa and MUCH safer. We never once felt unsafe. They have certain cab compaines and they track along with their names and with your room number.
4. Food- there were only 2 restaurants. One was a lunch and breakfast buffet with a steakhouse at night. The other was more 'fancy' with a changing menu (french, mexican, italian). Food was always good, no complaints here at all. Just not much of a varitey.
5. Kids/entertainment- very kid friendly but the place wasnt overrun with them (which is good for a parent or single people). Again, staff was always great.
6. Overall experience- right on the beach, plenty of things to do, very clean, and only 10 minutes from downtown AND the airport.

Great stay. Would do it again.

My wife and I and another couple just returned tonight from one of the best vacations ever.

Velas Vallarta is a property, that although over 20 years old is a combination of comfort class and has a staff that is willing to serve your needs willingly and with a smile.

Everyone , from the front desk, the guest services, room service, and their 2 restaurants went out of their way to make sure our stay was memorable.We chose the all inclusive option and felt that it was a great value. All inclusive means just that. All the food, beverages, alcoholic or non, all the time with superb service.

The beachfront property is a 4 bulding 7 story suite hotel. The architecture is neo- Mexican colonial, with an old world feel

Picture if you will a horseshoe shaped hotel with luxurious grounds that are imacculately maintained. The casual elegance of the pool areas (multiple pools) give you a feel of a welcoming luxurious back yard that allows you to feel pampered and casual at the same time.

The 2 restaurant are different in style. Andrea is fine dining with a differnt themed menu every night. The quality of the food is at least 4 star, and the Beachfront restaurant although more casual in nature offers a muti-item menu of fresh fish, steaks and a salad bar that will fit the needs any one.

We thought so much of the program we bought in to Velas Vallarta vacation program and will be returning yearly.

Stu the Wineguy!