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“older but solid” 3 of 5 stars
Review of Velas Vallarta Suite Resort

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Velas Vallarta Suite Resort
4.0 of 5 Resort (All-Inclusive)   |   Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
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$167 (USD)
Ranked #16 of 120 Hotels in Puerto Vallarta
Wilbur, Washington
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“older but solid”
3 of 5 stars Reviewed December 19, 2012

We recently returned from a week's stay at Velas Vallarta with our two children 15 and 13. Originally we were booked in a one bedroom suite on the first floor but choose to upgrade to a two bedroom suite on the fourth floor and glad we did. The views from the fourth floor on up are nice so you can see over the vegetation and see the ocean and better views of the sunsets. we were in building #3 which people we talked to at the resort said it is the nicer building, and the sunsets were amazing, but there was no warm morning sun on our balcony until about 3pm. So you may have to choose, do you want morning sun with your coffee or awesome sunsets with your margarita. We liked that both bedrooms had doors that opened onto the balcony but thought the living/kitchen area was very dark and could use some more light. The othe room thing is they did have some pop, water, and beer in the refridgerator but no hard alcohol in the room. (just FYI)
We found the food to be OK nothing amazing, I did like the surf and turf but my wife thought the meat was a little salty. The menu didn't change a lot and maybe it was because the resort was only half full. Kids always enjoyed the breakfast buffet and I do miss the orange juice.
The grounds are really nice and well maintained and everything that everyone says about how well taken care of is true.
There are three pools and we spent all of our time at the activities pool, but the middle pool was the warmest.
The staff is great and very accomodating, from pool side drinks and lunch orders to tweeking the dinner menu every effort was made to make sure everything was done right and the way you wanted.
The beach front was disappointing to us because everyday was a red flag day eventhough the waves were minimal, after day three we saw other people in the water so we tried it and it was fine. But lots gravel, you have to walk out about waiste deep to get sand. We saw better beaches on the south side of Puerto Vallarta.
Location is close to the airport about five minutes away you could hear the jets land and take off but not too noisy. But we were further away from down town than I thought we were.
All said and done would I return? IF I was traveling with family's with kids probably would highly concider it because its safe and things for the kids to do. If it was just my wife and I or us and some other friends traveling without kids, probably not.

Room Tip: Fourth floor or higher is definately better views.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,242 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
The Mountain
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

We just got home from Velas Vallarta where we had a wonderful time. The rooms were nice, the beds and pillows very comfortable, the iguanas entertaining, and Marcelino, our waiter at the pool, kept the delicious margaritas and Pina Coladas coming.

If you are looking for a place to get away for a relaxing time lounging by the pool, sipping a nice refreshment, and getting away from it all this is the place. The service staff is extremely helpful and everyone was so nice.

My one and only complaint is that the deck loungers do not recline all the way. This probably saved my skin from burning since I couldn't really fall asleep in the sun, but I found it uncomfortable after awhile.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2012

we travel to puerto vallarta yearly. we have stayed in several different hotels and locations.
we prefer velas and the marina area.
velas suites are large, comfortable, especially the bed and pillows-which can be an issue in mexico. the grounds are tropial, beautiful pools and are kept immaculate. staff is friendly and very appreciative of our business.-many gracias throughout the week.
we spend our time at the beach area and found it relaxing. Tino our server was very accomodating and friendly. our fave lunch is the chicken tacquitos.
although velas is all inclusive don't expect vegas type shows at night. that's one area they could improve on.it is dead there at night, no real bar to hang at with friends. we prefer to go to el centro at night so didn't matter.
marina area is clean, safe and quiet. walked several times in evening to different restaurants.
short taxi or bus ride to el centro but in a quieter area.

Room Tip: rooms on south side don't get the early morning sun, so good for late sleepers. north rooms get...
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2012

We've stayed here a few times, including last week. My in-laws bought into a timeshare a dozen or so years ago. The TripAdvisor rating that puts Velas around #28 out of 116 hotels seems about right. Velas is very nice, but there are places that out-do it.

The location is good. Near the airport, so there are planes coming and going a half-mile away. Noticeable but not distracting. The area surrounding the marina is a pleasant, high-end tourist area. Perhaps a few too many vendors chasing too few customers, especially boat charters selling fishing excursions. Spa services at Velas and at independent places by the marina were both excellent. A cab into the older part of the city is $80 pesos, and the city bus is $6.50. The city is definitely worth exploring. Lots of excellent, interesting restaurants. The art installations along the Malecon are worth a trip downtown by themselves. A day trip to Sayulita is great, especially for kids who want to learn how to surf.

It's a resort - pools, palm trees, beach, activities, drinks, snacks, attentive staff. Marcellino took excellent care of us pool-side. Track him down and tip him well. Past the pools, the beach itself is public property, and there are independent vendors selling various things. 'No, gracias' is always respected. Saying it with a smile just makes the vacation more pleasant for everyone involved.

The rooms are large, clean and well-equipped. Studio units face the outside of the buildings, and the one- and two-bedroom units have balconies that face the central space.

Puerto Vallarta is all about time shares. You can't go far without someone trying to sell you some variation of a time share. If you do some research ahead of time and if you know whether and/or under what terms a time share might make sense, it's manageable. I can't keep up with all of the math that gets thrown around during sales presentations, so I make sure to go in with my own understanding of the fair market value of time share resales. It's a brutal business, and people can end up buying things they don't understand and that don't make sense for them financially.

The biggest issue I have with Velas is its emphasis on the all-inclusive fees. I imagine their business model has grown to depend on the revenue associated with the all-you-can-eat-and-drink fees. Fortunately, the thing my in-laws bought doesn't require the all-inclusive package - it's optional. We opt to not go with the all-inclusive, and enjoy getting out and about in Puerto Vallarta. We have dinner at extremely nice places all over the city, pick up groceries for breakfast and lunch, and order snacks and drinks at the pool.

I realize I've rattled off a few negatives. For me, the positives far outweigh the negatives. The weather is fabulous, Puerto Vallarta in general and Velas in particular are great for kicking back for a week. Going in with realistic expectations, realizing that we're interacting with people trying to make a living, making an effort to dust off our long-forgotten high-school Spanish, and it's all good.

Room Tip: Studios don't have views of the resort's central area, nor do they have balconies.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marietta, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2012

Excellent staff.
Jacinto at the pool...from day one...remembers exactly what you drink...how to make it "your" way, and is just a wonderful, wonderful man. Geraldine Becerras is magic. No one every tells you NO. It is a lovely hotel...lovely pool, lovely people. We love it! Go, enjoy yourself. Convienent to downtown, local bus transportation. It is a kick.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
123 reviews 123 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed December 14, 2012

First of all we have been to Mexico many times. We trusted the strong reviews and the ranking of this resort to help make our decision on where to stay. I will start with the good: it is close to the airport so you do not have lengthy cab ride. Walking distance to the Marina which is nice because of all the shopping, dining etc that is there. Rooms are spacious. They do try to make it nice by keeping a small snack basket full in your room-chips, peanuts etc. The staff for the most part were all very friendly and helpful. The activites people by the pool did a good job of entertaining us most afternoons.
Now here is why we will not be back: This is billed as a 5 star. It may have been at one time, but it is OLD. Grounds are well kept but it is tired-pools are nice but no hot tub. Gym is a joke-3-4 steppers bt that's it. No real bar to go to-the one in the lobby is actually just a spare room where the staff fix your drink. Swim up bar was the best. Evening entertainment is the same mariachi's each night(wait, they do change their outfits) Food was just ok but not gourmet or the caliber you would find at other 5 star resorts. We were also advised you could dine at the sister resort (Velas only has 2 restaurants) but found they limited this to 10-12 people per night so you had to get up at 630 to see the concierge and hope no one else was up earlier to get all the spots. As I said rooms were spacious but very dated. They also have rooms that do not have a balcony or a view, but will gladly upgrade you for additional payment. And while I should have thought of this before we booked it is next to the airport so you hear jets coming and going at all hours-so loud it interupts your conversations and your sleep. If this was priced like the 3 star it is I might be tempted to return, but at 4-5 star price no way. And I believe they only have this rating as they bribe you to give a great review with a free spa treatment so I think many reviews here are way overstated.

Room Tip: Some rooms have no balcony or view. Ensure you are aware that you have one overlooking the pool or y...
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012

O.K. I have written about this hotel before but I highly suggest that you visit their spa. These are the professionals that was lucky enough to encounter. Josie, Fabie, Gabriella and Erika. By the way, Connie gives the best facials EVER!!!! This place is an oasis of calm and a great midday break from the sun. Please go!!!!!

Room Tip: Ask for any room not on the ground floor as this is a very nice property with lush grounds, there is...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta Suite Resort

Address: Av Costera s/n, LH2 | Fracc Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 Top resorts Hotel in Puerto Vallarta
#11 Luxury Hotel in Puerto Vallarta
#12 Romantic Hotel in Puerto Vallarta
#12 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta Suite Resort 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet á la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta

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