Wejust spent a week and had a very relaxing and wonderful time. We checked the reviews before we left. The complaints were all wrong. The staff was excellent. The drinks were great. The food and the shows were great. We went whale watching for a day and were treated like gold.

We just got back from an 8 night stay at the Qualton (Jan. 8/05 ). I must say the we did notice that the hotel itself has definitley slipped since our last visit in 03. Would only rate 3+ stars. We too found that it was next to impossibe to get any face clothes and the bath towels had to be on their last days. My wife also found dead bees in her drinks (kahlua & cream ) 3 in row. The better rooms are in the center tower. The side units are older and are due to be renovated soon. As far as the food/drinks, the breakfasts where good but otherwise you get what you pay for. Food at ala cartes was never hot. We usually went out for our suppers downdown. The staff are always friendly and bend over backwards to please you. Would only stay there again if a package was on sale like it was this time.

Originally stayed at this hotel in 2002 it was excellent. This time it was very disappointing. Had to wait 3/4 of day to get our room so we were unable to partake in the "all inclusive"-lost 3 meals, no place to put our luggage (paid the bell captain to watch our luggage). When we arrived the power was out at only this hotel, people sleeping in the lobby made it difficult for us to sit anywhere while waiting for our room. Late afternoon front desk gave us key to room that doesn't exist (bell hop thought front desk was "loco". Had to wait longer for our room. Part of the package is making reservation at specialty restaurant-problem is they are booking over a week ahead so anyone staying for 1 week doesn't get this option. Lunch at pool side is excellent idea-all enjoyed this. Food at dinner was okay but what isn't used up is used the following days. For example, beef was carried over 3 evenings - very tough by 3rd day. Room we finally got was nice, hard to get morning maid to leave face cloths. Evening maid excellent. Staff are friendly and cheerful. Hotel/travel agent said no tipping required in "all inclusive" however, tipping was occurring as staff only paid $6/day. Recommend travelers now plan for tipping, better service provided when tipping. Hotel can use some renovations/fix up. Hotels beside the Qualton have renovated and are definitely 5 star hotels. We will not be staying at Qualton in future. We travelled Jan 1-8th (very expensive week-not pleased with all the problems). Qualton Corporation failed to respond to any of our concerns.

We stayed at the Qualton Club from Dec 4-11, 2004. As this was our first trip to Mexico, we received plenty of advice beforehand on what(not) to expect, but went ahead with open minds. Don't expect a Mexican four-star to equal a Canadian four-star and you won't be disappointed!

Upon arriving at the Qualton, our first impression was a good one as we were greeted by the friendly bell captain who directed us through the pleasant open air lobby. The front desk receptionist was not so impressive, she seemed less than happy to have to check anyone in and could not muster a smile. We made our way to our room which was not in the tower as we had hoped, but instead on the second floor of the low-rise section of the hotel.

Our first impressions of the room were that: a) it smelled; b) it was large, but sparsely furnished; c) it had a king-sized bed! We opened the balcony door (which didn't lock) to air out the room a bit, saw that our non-tower room we were at first disappointed about was in fact a good thing. The room perfectly overlooked the pool (which isn't THAT small), hot tub, beach, AND we had no elevator to deal with. We attributed the musty smell in the room to the climate, and carried on.

The air conditioning was noisy (turn it down/off), the water pressure was great, water was hot! The room furnishings were minimal; bed, hardback chairs and table, end tables, vanity table and an old Zenith TV from probably 1978 with no remote (we later found out our cheerful front desk gal should have given us one on checking in) - no problem, we weren't there to hang out in the room. The king-size bed looked promising, but after jumping into it, we felt like Fred & Wilma Flinstone sleeping on a slab of granite! It was so hard, we couldn't stop laughing - time to get a (somewhat watery - stick to cervesa) drink!

We found the food to be just fine, especially seeing as we didn't have to cook it or cleanup after we were done! We had some worries about getting sick from the food or drink due to the horror stories we'd heard beforehand - we didn't. I think eating out 8 days in a row anywhere becomes tiring in any situation.

We met another Canadian couple from Edmonton who were on their 8th trip to Mexico who were kind enough to show the rookies around the markets downtown (get prepared to be passive-agressively pursued by vendors in this high-competion shopping area, and don't be afraid to get to bargaining).

We can't say enough about the staff, they were fantastic - very friendly, impeccable uniforms, helpful (when the language barrier was not an issue), and those kids in activities work their butts off day and night. The beach vendors got to be a bit much at times, but we'd move up to the pool when we'd had enough. The Qualton security "tries" to keep vendors behind the ropes, but..... oh well, it was nice to see security patrolling the beach entrance to the hotel throughout the night.

Aside from one visit to the hotel doctor ($60US) followed up by a trip to the pharmacy for some Mexican antibiotics (no more cervesa!), missing our kids like mad, a jellyfish incident, a "20 minute walk to downtown" between-the-toes blisters, and a couple testosterone-fuelled water polo games, it was all good. I would definitely stay at the Qualton again and bring the kids!