Background: Married couple, late 50's. Seventh visit to PV. Active and enjoy excursions. 26 Feb 13 to 8 Mar 13. An inexpensive holiday so keep that in mind when reading this. (Also keep in mind at certain times kids stay and eat free)
Hotel Check in; Porter took luggage immediately and we proceeded to desk. Person looked on reservations. Didn't know what to do because it was Expedia. Called someone who took care of check-in. Porter showed us to room 2509. Hotel has elevators. Maybe 10 minutes.
Room: We had a room that had a great view of PV and Pool and ocean. Had to open balcony door for a while to get the unpleasant smell out. In our room we had a small kitchette with dishes and coffe pot and full size fridge and kitchen sink. There was a hole where the cooktop was that was covered with a piece of plywood. Probably could of at least nailed it down. It was loose. There weren't any drawers in our room for clothes but shelves in the closet. No clock. They provide 2 - 1 litre bottles of water when you checkin.
Bathroom was clean but no facecloths or hand towels. Patio door locked but frame was broken away from wall. They absoulutely need new furniture on the balconies. A lot of pigeons so you had to watch when you sat on the chairs. I can't say the room wasn't clean. They cleaned every day (usually after 4:00pm) and washed the floor but they go thru really quickly because they have so many rooms. So I won't say spotless.
The pool area was clean. Pools are heated. If fact I think the pool was warmer than the hottub. Not kidding. The towel game is played here also but if you've stayed in Mexico you are used to that. Now you could always get a chair. Abrahim delivered the umbrellas and chairs wherever you wanted them. Also on the beach there was Spanish lessons at 10:00, beading at 11:00, Aerobics in the pool at Noon, cooking class at 2 or 3 and dance lessons at 4. There was also beach vollyball and pool volley ball and bingo around the pool. At about 11am someone came around with snacks and at 2 they passed out cold towels. Bar service was fairly regular.
Food. OK. Keep in mind what you pay for this AI. As they say, you wouldn't starve at this hotel however after 4 days you may want to. There are 4 restaurants (kind of). Now work with me here. There is a main buffet (indoor) for breakfast and directly above that is a smaller buffet (outdoors). Both are open at breakfast. The indoor buffet is open at lunch. There is also a smaller outdoor rest on the beach which serves hot dogs, hamburger, nachos etc. Not a buffet.
Now sometimes on the beach there is a barbecue. We had a great red snapper there one day. OK. Now for dinner. The indoor buffet is open until I think 10PM. Between the beach restaurant and the one outdoor above the indoor buffet one might be open. They could be serving Japanese or whatever but you kind of have to figure out which ones going to be open which is posted in the lobby but isn't always correct. There is a reservation only restaurant. You book it in the main buffet rest. The first time I booked it I asked for a reservation in 2 days for 7pm. No problem. The next time I tried I was told you only book the same day at 9AM. Some people were told you only get one reservation but I wasn't asked if I already booked so I didn't tell. So I guess it depends who's working. Now as for food. The bfk buffets are the same in both restaurants, and let's face it. Who screws up breakfast. The buffet lunch and supper are exactly the same every day except at supper they have a different meat. ( ei: beef, lamb (don't), turkey). There is a chicken dish every day with a different sauce. And fajitas every day at lunch and fish.
The reservation restaurant was really good. Worth the effort for men to put on the long pants.
There is a beach party once per week and I can honestly say it was probably the worst food I've had at a beach party. The hip of beef that was barbecued looked great but after we at the table tried to eat it we realized it must have had a hip replacement. There was also a Mexican nite. The food was the bottom end of OK. The meatballs were pink inside, and the ribs were served cold. The tortilla soup was good. Like I said you wouldn't starve. One thing about this was everything was only lukewarm. I think everything would have tasted a lot better if it was hot.
Staff: The staff was very good but I don't think better than any other staff of hotels I've stayed at in Mexico. (We tip). There are always one or two you remember as really good or not.
General: Even thou there were ramps in this hotel some of them were so steep you would need assistance using them. Walking down the ramps was bad enough.
Now for the worst. The noise. I honestly have never stayed in a hotel this noisy even during spring break in Cancun. All the entertainment is in the lobby which is really bad for the rooms above for about 10 floors which open on to halls which are open to the lobby. We were in the u-shaped rooms around the pool. So we got the music from the lobby and the music from the beach parties next door. The caller at the bingo could blast you right out of bed if they started up while you were having a short nap. I heard a lot of complaints about noise.
Don't know that I would stay here again. I love a good party but karioke for two hours is enough to bring me to tears however just my opinion. Many people I spoke to had been there over 5 times so maybe it's just me.
As far away from lobby as possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for everything you mention, we regret the inconvenience you had during your stay. We have made many renovations to our hotel, in the lobby area, restaurants, beach area and many other points. We hope that on your next visit you choose us again, you will always be welcome :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.