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“We will be back!” 5 of 5 stars
Review of Friendly Vallarta Resort

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Friendly Vallarta Resort
3.0 of 5 Resort (All-Inclusive)   |   Km 2.5 Blvd. Francisco Medina Ascencio, Puerto Vallarta 48300, Mexico (Formerly Friendly Hola Vallarta Resort and Spa)   |  
Hotel amenities
Ranked #28 of 120 Hotels in Puerto Vallarta
Chilliwack, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“We will be back!”
5 of 5 stars Reviewed January 18, 2013

This location is close to bus stop into downtown Puerto Vallarta and walkable to pier and Walmart.

We were on 11th floor and had a beautiful view of pool, beach and bay. It was suggested to us to ask for a higher floor, great recommendation! We had a king size bed and Silvia, our housekeeper always made beautiful towel creations. We couldn't wait to come back to our room to see what she did for us. Our room was always spotless!

The staff throughout the hotel made us feel special with their friendly smiles and great service. Jose, the owner's right hand man, assigned a chef for me to insure I didn't eat anything with fish or seafood which could land me in the hospital. I felt guilty for this service but Juan, my chef, His boss, the Master-chef and Jose put me at ease.

The Gourmet restaurant treated us like celebrities with wonderful food and great presentation. The buffet indoors and out had more basic food even kids would like. During the day, there is food by the pool and near the beach so no can say they are hungry here!

We were there for 2 weeks over Christmas. There were many locals staying at the resort with kids but we had a wonderful time with these kind families. There were fireworks somewhere along the beach each night and lanterns floating in the night sky.

I was told in Feb. there are mostly Canadians on the resort. Maybe we'll give it a try.

The Mexican fiesta and dinner on the beach nights were great...all that food! Next time I will bring bug spray for evenings on the beach. I did get bites.

Nightly entertainment was an hour each night. Just enough so you want to come back and you aren't losing time for other things.

There are Spanish and dance lessons every day on the beach, so be sure to give it a try. The beach has a roped off area. Stay there if you prefer to not deal with beach venders. Venders were not pushy towards us and very polite. Roger gave us good deals and we will look him up on our next trip.

We ran out of time to use the spa services, although looking at the brochure, the prices seemed quite reasonable.

There is a place in the hotel where you can book excursions.
It is safer to book through them rather than from someone on the beach. At least you will know you will get a quality experience. We took the tequila tour. It was the best $20 per person I ever spent. There is a lot of walking as you tour the "old" P. Vta so be prepared, but Freddy, our tour guide, had so much knowledge and history, I didn't care.

We met people who have gone there for years...and now I have discovered why.

All in all, the staff are really putting themselves out there to be sure you have a great "Friendly" experience during your stay.

We came home feeling very relaxed and will be back as soon as we can. We already miss our new Friendly family.

Room Tip: As for a high floor. 8 and up. It would be in main building.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 21, 2013
Hi gertp_11!

Thank you very much for sharing your experience, we are pleased that you enjoyed your holiday and to know that everything was excellent during your stay. We hope to see you soon! :)
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1,401 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Steinbach, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 18, 2013

We just got back from 10 days (7-17) at the Friendly Vallarta and traveled with two other couples and we were blown away by the staff at this resort. All of us combined have been to many other resorts (including 4.5-5 stars) and we never experienced genuine service like this! The management here has definitely hired the right staff here to make sure your stay is enjoyable. This resort is also smaller which is nice because you always see familiar faces of staff (always smiling). Have to make a shout out to Vincinte, Sergio, Carlos! These were the main guys that made our time here the best!
There were lots of activities to do during the day. The beach set up is one of my favorites that I've experienced (in the hotel zone) with all the loungers & umbrellas set up right near the ocean. The hotel is dated and could use a bit of a "face lift" but more so on interior finishes, but besides that we found it very clean!
The breakfast and lunch (snack bar) are always good. We found supper and lunch were the same thing in the buffet but it was all very tasty. There was still the "a la carte" which was very good and "la fiesta" for supper also had a good variety of dishes to choose from.
The beds are quite firm compared to what we're used to at home but still slept well and definitely recommend 5th floor or higher both for noise and for an amazing view!!!
The only negative i would have to mention about this resort is how you can smoke anywhere (other then the restaurants) in the resort. In the evenings especially the lobby was extremely smoky and that is where they have their DJ and dancing. I personally didnt mind the smoke but my wife didnt appreciate it.
Location is very nice...one of the closest resorts to the airport and still a short centro ride to the malecon. We enjoyed are stay very much and would recommend this resort to anyone going to PV and want's the "best bang for your buck". It was sad to go but we can't wait till the next time we can make it back to Puerto Vallarta!!!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 31, 2013
Hi Sgjolli!

Thank you so much for sharing your experience, and for choosing our hotel to enjoyed your holiday, we feel flattered with all you wrote about us and is very nice to know how much you love to be here in our hotel, thank you for everything!. See you soon! :)
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Arborg, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 17, 2013

Just got back from a week [Jan 09-16 ] at the Friendly Vallarta. We have stayed there for the past 5 years. All the staff are exceptional and are more than willing to do what ever to make your stay the Best it can be. Monica, Sergio and Carlos always have a smile and a cheerfull greating for us every morning and have become good friends over the years. I would highly recommend this resort , the rooms are spacious and clean , the view from the upper floors is great and the food is good. We will be back next year

Room Tip: Higher rooms in the tower building have the best views
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 21, 2013
Hi MarvinJ_13!

It was wonderful for us to read all about your experience with us. Thank you for sharing this review, it will be helpful to others. We are pleased to know how much you enjoy our hotel. Please feel free to come back anytime! :)
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manitoba
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 17, 2013

Just returned from a stay at the Friendly resort and spa in Puerta vallarta, mexico. I really liked the resort, and the room on the 11th floor facing the ocean was beautifull. I would definitely go back and highly recommend this hotel to anyone planning a trip to PV.The moment we arrived the staff were polite and greeted us with smiles and a welcome refreshment.

Room Tip: Choose aroom above the 5th floor as i heard it can be noisy from floors 3 or lower in the evening fr...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 21, 2013
Hi sandyhaven!

We are delighted to read about your experience, sure this will be really helpful for our future guests. Thank you for staying here with us, we would love to welcome you back anytime! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 15, 2013

This resort appears in different web sites and publications as anything from a three star to four star.

The resort has clearly some age and would benefit from some refurbishment and renovation, but this should not detract from the excellent staff and more than adequate food and beverage managed by Jose Luis Ortega.

To understand the reputation of this resort the average visitor I spoke to have returned more than five times. There is a loyalty build on the good nature of staff, good food and the carefully planned and diverse entertainment.
One day there was rain, out came projector screens and movies were run to occupy guests. The theatre was used for the traditional Mexican fiesta which was a great success , the broadway show was very professional, the beach party had a very civilzed dinner dance that had great attendance. No complaints.

The staff made sure that your needs were catered to at all times.

Food was more varied than other all inclusive resorts and fresh coffee replaced standing coffee in the lobby, fresh as you would get at any coffee shop .

I would like to see the lobby furniture recovered, and the painters to clean up paint runs etc, but these are minor details of was a very pleasant resort, this may be why it does not always get a firm four star rating . It is kept extremely clean and care is given in all aspects of service.

You may know this as the Qualton or Hola two of its past names. The management now certainly has their act together and is out for repeat business.

Room Tip: Go for the superior room at higher level. Ours was floor and and had a tremendous view, state if yo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 17, 2013
Hi gordon786!

Thank you for sharing your experience, was very nice to read. We are very happy to know you enjoyed every moment at our hotel, our goal is that all our guests enjoy their vacation. Hope to see you soon! :)
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Nanaimo, British Columbia, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 14, 2013

A cosy room, a king bed, good food, hot sun, tons of activities (that we didn't bother to participate in, we were too busy soaking up the rays), wonderful staff, and GREAT guests! All combine to make a fabulous vacay. I highly recommend the Friendly Vallarta.

Matter of fact, we talked to a number of people who said that's they've stayed at other, more 'swanky' resorts, and found the Friendly to be better all around. They said the food was better, the beach area was bigger, the staff far more accommodating, and the rooms bigger.

We were at the Friendly in April of 2011, and again just last week in January of 2013. We were impressed in 2011, but even more so in 2013 because of a few small, but important changes: Peanut butter at breakfast (ask for it), real Heinz ketchup, more fresh food at every buffet, and new furniture in the lobby.

Thank you, Friendly Vallarta!

One little caveat... not specific to the Friendly... is that the first week of January is a Mexican school holiday, which made both the resort and PV VERY VERY busy. I prefer a little less crowds, so next time, I will wait till mid January for a vacay. Just personal preference.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 15, 2013
Hi Karyn-grace C!

Thank you so much for sharing your experience, and for choosing our hotel to enjoyed your holiday, we feel flattered with all you wrote about us and is very nice to know how much you love to be here in our hotel, thank you for everything!. See you soon! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed here from January 2 to 9, 2013, and having never been to an all inslusive resort or to Puerto Vallarta we totally loved it. All the staff was super friendly and helpful, especially Hector, Vincent, Double Double, Carlos and Fidel. The property was clean throughout, good food and usually a few different items in the buffet each day and to our daugher, the best hot dogs. We were on the 10th floor, the view was awesome but the entertainment from downstairs was loud when the balcony door was open. Usually it was quiet by 11:00 to 11:30 pm. We were treated like royalty with all the drinks and food offered, to changing our larger pesos to smaller, to getting a taxi, to bus information and to checking in for our flight back. An exellent cleaning job in our room each day. The girls in the lobby were also super in serrving us. We loved the staff and wouldn't hesitate to stay here again. In fact, we hope to come back as soon as possible.

Room Tip: Get a higher floor if possible. May provided tips helps with service.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta Resort, responded to this review, January 15, 2013
Hi marthajanzen!

Thank you so much for your review, we feel really flattered. All your words are a great reward to us and we're glad you enjoyed your stay. Thank you so much for every detail you describe about your holiday, this will be really helpful for others. We hope to see you soon! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Friendly Vallarta Resort

Address: Km 2.5 Blvd. Francisco Medina Ascencio, Puerto Vallarta 48300, Mexico (Formerly Friendly Hola Vallarta Resort and Spa)
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Top resorts Hotel in Puerto Vallarta
#15 On the Beach Hotel in Puerto Vallarta
#19 Family Hotel in Puerto Vallarta
#26 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Friendly Vallarta Resort 3*
Number of rooms: 218
Official Description (provided by the hotel):
An oceanfront hotel in Puerto Vallarta, Mexico.100% Family. Renovated Rooms. Friendly Staff. Wide beach. Food Variety. 24-hour food and beverage program. Unlimited domestic alcoholic beverages, and non-alcoholic drinks. Main pool with children's wading area. Indoor and outdoor "Kid’s Club" with fully supervised children's activities. Gym and Spa. Entertainment room. Daily activity programs. Nightly entertainment and weekly live shows. ... more   less 
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Also Known As:
Hola Puerto Vallarta Club & Spa
Hola Vallarta
Hola Puerta Vallarta
Hola Hotel Puerto Vallarta
Hola Puerto Vallarta Resort
Hola Club Puerto Vallarta
Hotel Hola Vallarta
Hola Resort Puerto Vallarta
Hola Club Spa Puerto Vallarta

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