Great hotel, excellent staff. My husband and I spent a week at the Sheraton in April. When we arrived the room I was disappointed with the room that I had selected. The staff did an excellent job showing me some alternatives and once we made our selection they moved us with no extra charge. This was our second trip to Mexico. Last year we stayed at the timeshare. The location is excellent. We walked downtown ever day and occasionally took the bus. We also used the park across the street for early morning jogs. Overall positive experience.