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“EXCELLANT service” 5 of 5 stars
Review of Sheraton Buganvilias Resort & Convention Center

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Sheraton Buganvilias Resort & Convention Center
4.0 of 5 Resort   |   Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #26 of 120 Hotels in Puerto Vallarta
Palm Springs, California
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
73 helpful votes 73 helpful votes
“EXCELLANT service”
5 of 5 stars Reviewed July 2, 2013

A bit late with my review yet have stayed at this Sheraton during the Christmas season a few times. The busy time of year does not affect this Sheraton. Location, an easy walk to downtown Puerto Vallarta, yet still away from the hustle and bustle of downtown. Bus service is at the entrance of the hotel....what is better? Rooms, clean, quiet. Pool services, happily served by a crew with a smile awaiting you. Massages given by Mary Gonzalez and Herelinda Aguilor...OUTSTANDING. Restaurant's, outside hotel property a very easy walk. Looking forward to our next visit to Puerto Vallarta and yes, the Sheraton hotel.

Room Tip: Book in advance...........
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,773 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (352)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
San Diego, California, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2013

Best spot to visit in Vallarta with family 1. Changed my currency to pesos at location 2. Clean pools with great service 3. A lot of the staff spoke good English 4. Rooms had a good view 5. Bathrooms in lobby were very clean ( saving us time from going to our rooms for restroom breaks) 6. Taxi drivers were pretty much on call in front of hotel.........need help or very good trip advice speak to Andres Salazar front lobby very friendly gentleman.

Room Tip: Room 1188 was the best
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, July 2, 2013
Dear Frank:

Thank you very much for sharing your comments after your experience in our beautiful resort.
We appreciate your recognition for our resort caracteristics, room comfort, and for highlighting the strengths of our facilities to fully comply with our guest expectations. Our staff will be satisfied to know your kind consideration for a job well done

I will forward your comments to Andres, at the front desk, to praise him for his performace to excede our guests experience in our hospitality industry.

We appreciate your giving us the opportunity to host you again on your next visit to Puerto Vallarta.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2013 via mobile

Beautiful hotel with great view! Serviceful people, walking distance to the Malecon area and the restaurant with delicious meals and magnificent presentation at the main buffet... I'm already dreaming about coming back!

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burleson, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

We stayed 4 nights and everything was perfect. Beautiful pool, grounds, beach and food. We were always greeted when being dropped off at our hotel by someone to open our car doors for us. There was also great security at the hotel. We always felt safe. There was a free contential breakfast on the top floor with fresh fruit, pastries, yogurt, cereals, hot tea, milk, fresh squeezed OJ and hot coffee. We always sat right next to the window and had the postcard view for breakfast every morning. Also, there was wifi and computers for guests on the top floor as well. The beach was clean and seaweed free, however the beach is made of tiny pebbles not sand. Therefore, it was a little painful to walk along. The tides were very strong, so we didn't go too deep. There was also a cabana that offered 50 minute massages. My friend got one and said it was the best massage she's ever had and the atmosphere was heavenly. It's located on a small peninsula so that it's surrounded by the ocean and the sounds of the waves.
Overall, my stay was great and I plan on taking my 3 teenage daughters with me next year and stay at the same hotel.

Room Tip: Choose an ocean view room. It's like looking at a postcard
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2013

This was our third time at the Sheraton. We stayed in the hotel and we felt like royalty. The grounds, the rooms are clean and well cared for. We can't say enough about the staff, from all the bell hops, Felipe, Ricardo and the rest to the fantastic Tomas and Oliveriro in the huge restaurant. The turn down maid left little towel animals on our bed and flowers in the room! The staff at the pool is always excellent. What we like is the location of the Sheraton. It's close enough to walk into town, to see the Malecon and the new pier. But only a $3.00 taxi ride home if you need it.
I participated in the water aerobics with Eduardo, I didn't know you could work up a sweat while in the pool! It was great! The daily activities is a nice touch, from volley ball to Spanish lessons, to Latin dance lessons. THE best as far as we are concerned.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed June 18, 2013

We just got married in Puerto Vallarta at the Sheraton Buganvilias and it was fantastic. This is a second marriage for both of us so we wanted to go low key and the Sheraton was very amenable to our vision. We had a ceremony with a judge and two witnesses in one of the master suites and a party with friends, appetizers and wine afterwards......no stress no drama!

A word to the wise for those of you planning to do this! If you want a legal marriage you need to inform the wedding coordinator because a judge is required to perform the ceremony and you need some papers to be signed at the local government office as well as blood tests. This can all be arranged by the wedding coordinator before you get there as long as you are clear that is what you want. We asked for a minister and that indicated we wanted a "symbolic" wedding. So make sure you are clear and they will handle the rest. Ours was a simple affair but they can handle large events very well.

The hotel is clean and beautiful with well maintained pools and grounds. We were on the 23rd floor in the club section and had complimentary breakfast, cocktails and appetizers at night. Our room and bed were awesome with a huge private balcony overlooking the grounds and the ocean. The staff is friendly and have a good grasp on English (important as we don't

Stayed May 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 3, 2013

We recently stayed in a 2 bedroom suite that easily could accommodate the 6 people we had in our family. The pool area on the vacation club side was beautiful and the staff was quick, friendly, and efficient. We chose to come when we knew there wouldn't be as many vacationers so there was always plenty of room at the pool. We ate at 2 of the restaurants and each offered a nice variety. Because of its close proximity to downtown we were also able to either walk or pay $4 for a taxi to eat down there as well. The fiesta on Thursday was also a great event and our entire family, including kids ranging from 8-19, loved the food and entertainment. We were extremely impressed with each staff member and how attentive each of them were on the entire property but specifically would like to recognize Carmen who is the event coordinator, Lulu the concierge, our excellent waiter Gabriel, and the manager of the restaurant Rigoberto. We would also like to thank Lenore who assisted us with our excursions and was extremely helpful.
This is our second year going and couldn't imagine going anywhere else.

Room Tip: Both years we have been towards the top and have had a great view as well as minimal noise.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, June 8, 2013
Dear guest from Kansas

Thank you for sharing your gratifying experience in our resort and lovely Puerto Vallarta,

It is truly our ambition to be the best Resort Club in town and fully comply with our member expectations. We will post your comments in our staff cafeteria, they will be thrilled to know your kindhearted consideration for the excellent service rendered to you and your family.

Please receive our appreciation for sharing your feelings with us, and look forward to your next visit to the Puerto Vallarta.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Buganvilias Resort & Convention Center

Address: Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Puerto Vallarta
#10 Top resorts Hotel in Puerto Vallarta
#11 Spa Hotel in Puerto Vallarta
#13 Luxury Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#14 Family Hotel in Puerto Vallarta
#27 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Buganvilias Resort & Convention Center 4*
Number of rooms: 475
Official Description (provided by the hotel):
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Club Level. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport. Appreciate a peaceful afternoon stroll on renovated Malecon and savor the friendliness of the locals; admire the city’s distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church.Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more   less 
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Also Known As:
Sheraton Buganvilias Resort And Convention Center
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Puerto Vallarta
Puerto Vallarta Sheraton

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