if you are a family, this is a decent, typical sheraton. i was on a very high club floor and the room had a beautiful view of the ocean.
the club lounge is a stingy, lame, embarassment to the sheraton brand. their offerings are very poor. not enough food, the food they do have is cheap and unappetizing.
the hotel clearly has an employee fraud problem. for example, posters are placed throughout the property explaining that no cash is accepted, anywhere on the premises. of course, while eating at the pool restaurant, our waiter offered to give us a discount if we paid in cash instead of a credit card. obviously, the waiter is pocketing the cash. (typical of american-heavy tourist towns in mexico, really. just about everybody down there sees american green in their eyes and they are motivated to profit somehow from it.)
pool restaurant food was pretty decent, unremarkable.
the pool area is nice but it's a typical "family" pool, full of shrieking kids. fun for your wife and kids, not so much fun for the single traveler who has to listen to them all, instead of having some peace and quiet.
the RATE is what really stood out here. if you book directly on the MEXICAN site, and not the US Starwood site, you will find a significantly cheaper set of rates, that suddenly make this "okay" property actually quite attractive.
another benefit to this property is its location - it is further south than most of the big chain hotels, so if you want to go into town a lot, instead of hibernating at the hotel, it's convenient for that. the Westin PV is a much, much nicer property, but it's further north, toward the airport, and coming to/from the Westin takes much longer in a cab.
the WIFI is TERRIBLE. there are very few places where you get a good signal. you absolutely CANNOT get work done, while staying at this property. at best, the wifi is good enough for some very basic, very very slow, social/news surfing. if you have an actual need for legitimate internet access, do NOT stay here, although you should also know about PV, that internet access seems to suck all over town.
also the hotel security is pretty aggressive, they do not let people in and out of the lot very easily, so be warned, if you plan on inviting visitors over, etc.
they also try to make you wear a tacky white wristband while you are staying there. i refused, and carried the wristband with me, instead.
higher floors mean a better view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 14, 2013
Dear Guest from California:
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Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments about your insatisfaction with the club lounge available service and for the your comment about the situation encountered with the pool staff – we would like to be able to correct this immediately. Please feel free to contact me at the hotel's email so I can investigate this further, as I would appreciate the chance to prevent similar events from occurring.
If you have any further questions or comments, please let me know.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.