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“Great location to explore the area” 3 of 5 stars
Review of Sheraton Buganvilias Resort & Convention Center

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Sheraton Buganvilias Resort & Convention Center
4.0 of 5 Resort   |   Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico   |  
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Ranked #22 of 121 hotels in Puerto Vallarta
Chicago
Top Contributor
66 reviews 66 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
“Great location to explore the area”
3 of 5 stars Reviewed November 28, 2012

We stayed at this hotel during the thanksgiving weekend.

The location is good. It's pretty close to the marina area, boardwalk, and old town area. And it's quite easy to find from the airport. There's a huge supermarket called Mega nearby, which is awesome to get some fruit. Also, right outside the gate, there's a scotia bank ATM. If you have Bank of America account, it's great to use their ATM because you don't need to pay the international withdrawal fee.

The pool area is nice and even though the beach area is not that big, it's still nice to have direct beach access. Some of the hotels by the marina just don't have direct beach access.

The rooms were fine. They are a bit dated. The housekeeping was ok. They didn't really clean the place that well. Sometimes they didn't even bother to wash the cups and coffee pot. The view from the room was pretty awesome though. ( we had an ocean view room)

The staff is very friendly at the front desk area. However, every morning when we walk out of elevator, there's always staff from the concierge desk waiting to sell you a tour or something. That part we didn't really enjoy much...

And at the last night during our stay, there was an outdoor wedding going on. And the music was so loud till at least 2 AM. I am happy for the newly wed couples but its not fair to other guests who stayed there and wanted to have a good night sleep. There's gonna be a better balance from the hotel part to handle this situation.

Overall it's still a decent place to stay.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
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English first
Bradford Ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 25, 2012

Hotel and service was very good, except on weekends when "condo guests" clearly got preferred
service. Rooms are o.k. not anything special. Internet service in room was several times down and we had to go to the business center for connections.Ambiance and music was pleasant. Our biggest problem were the pools and the beach. Both pools were too shallow for swimming. Even the "adult" pool water level was just above my hip. The beach was very steep and stoney which made it very difficult to get in or out of the water. We had to use taxis to go to other beaches.
Our flight back to Toronto was scheduled at 7.55 pm, we had to check out from our room at 1 pm and had to pay for all the services and meals thereafter which was a first for "all inclusive".

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, November 30, 2012
Dear Herbert:

We appreciate you taking the time to post such positive comments about our staff services, ambiance and pleasant music - it’s always great to hear that our guests enjoy themselves during their travels. We also acknoledge your disfavor about our pool depth and the beach conditions, please accept our regrets.

Since you have mentioned a number of other items in your review, I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve our overall services.

Sincerely
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Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 18, 2012 via mobile

Never will I return here to this hotel. Our first 2 days were spent being lied to and pressured about joining their condo club. "It's not a time share", but you have to send them $250/month. We tried to tell the woman "no" at least 5 times when we got there, we didn't want to hear the sales pitch. We asked them to speak Spanish with us, because I was with my sister-in-law who doesn't speak English, several times before they actually sent someone who speaks Spanish. My sister-in-law told them she didn't want to spend the time because she had only one full day in Puerto Vallarta before returning home to work. "It's only 90 minutes", they lied. Over 3 hours of the morning wasted after we told them, again, literally, at least 5 times, that we're not interested.
The rest of the time was pleasant, the hotel adequate, but there are 2 others, Buenaventura and Portonova, that look equally as good and where we'll likely stay next year. Maybe they speak Spanish there.
Then I get home to put in the free week I supposedly got from listening to their presentation, and it says the code is expired. I was there on Tuesday. Today is Sunday. It says I have to register my code within 30 days. Just overpriced lies at this Sheraton. Never again, and I'm an easy going person, if you've read any of my other reviews.
The Internet worked well, and 2 devices connected free. I'll praise them on that one. Also, front desk staff were really great.

Stayed November 2012, traveled with family
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buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, November 20, 2012
Dear guest:

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Sheraton Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.

Thank you for your comments about the our sales staff approach techniques issues you encountered – we would like to be able to correct this immediately. Please feel free to contact me at the hotels email address so I can investigate this further, as I would appreciate the chance to prevent similar events from occurring.

If you have any further questions or comments, please let me know.

Sincerely,
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Vancouver, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 14, 2012

Ok the rooms themselves dont have anything special, a big king bed in a sort of empty room. Rooms are clean though and we had a view on the swimming pool and ocean. The rest of the hotel is absolutely gorgeous, amazing, never stayed in a hotel like this before and I work for a famous hotel reservation website...The pool is right in front of the beach with palm trees all over. Staff is excellent, you can ask them anything (even if its not their job directly) and they will help you right away. We had breakfast one morning in the restaurant on the right of the hotel when facing the ocean, it was excellent, very good service. It was quite pricey ($20 for breakfast all you can eat buffet) though but you cant beat the location.
We also got the massage + facial package ($86); relaxation massage was on the beach in a very romantic setting and the facial is inside the spa. It was excellent, the location is a paradise it is a must do at this hotel in my opinion (for that price you dont even get a facial in Canada). Facial is very basic with the package but still very nice.
Location is good too, bus stop right in front of the hotel and go either way (to nuevo vallarta or to the maelcon), it is 15min bus from the marina (where many tours leave) and 15min bus from the malecon and downtown. Of course if you dont do bus there are also plenty of cabs to take.
We paid $173 for 2 nights for both of us. Apparently this hotel is the hotel known for honeymoons and I get why!

Room Tip: We asked to see a 'club' room but they are the same as the standard rooms with just a higher...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed November 11, 2012

We just returned from a 1 wk. stay at the timeshare part of this resort...and fell even more in love with it. The location is perfect for those who don't mind walking to the Malecon or for nearby groceries and shopping (or a short cab or bus ride). In the 3 yrs. since our last visit the sidewalks have been much improved (although the same CANNOT be said of the cobblestone streets) and widened for much of the 5 blocks or so from the Malecon which allows for a safe and leisurely walk. The entire town is very safe feeling even late in the evening. Bring comfortable footwear...the streets and unexpected curb dropoffs will maim you if you don't pay attention.

Those who are reading these reviews and have never been to this resort need to understand that some of the issues people write about are related to rooms in the (5) "hotel" buildings, and maybe not the timeshare condos.

We found our condo to be exceptional: kept meticulously clean by housekeeping, very comfortable with high thread count bedding, a firm and comfortable mattress, relaxing balcony with ocean/city views to die for, and the sound of waves lulling us to blissful sleep.

The dining room and kitchen were well equipped for preparing breakfast or a light snack and you can walk to the incredible Mega grocery store down the street.

The grounds throughout the resort are spectacular...like a botanical garden and are kept in pristine condition. The 2 pools are huge and offer plenty of space for children to splash in their area, and also lots of room for adults to actually swim or congregate at the swim-up bars without overcrowding. The timeshare pool (also available to hotel guests) has a large hot tub area accessed by a footbridge with waterfalls into the pool. Iguanas like to hang out on the pool islands and that adds to the fun to try and spot them.

The margaritas here are the best I've ever had, hands down! Order the Nachos Natural for a light pre-dinner snack that is awesome. Service can occasionally be "leisurely" but hey, chill a little--you're on vacation and a short wait won't kill you!

We had breakfast (timeshare presentation) at the buffet and it was plentiful and very good. Had to wait a while for the scrambled eggs, but once a new tray was delivered they proved to be well worth the wait. You can also order breakfast off the menu which offers some wonderful alternatives. Do order the "green juice" for breakfast--it's a unique flavor of pineapple, celery, carrots and a ton of other healthful things and I think it's only available here...yummmmm!

Had dinner one night at Las Gaviotas and it was somewhat pricey (although dinner for 2 was at 50% off with VIP discount) and very good, but I would recommend venturing out into the town for variety and other less expensive options. Service there was excellent and everyone we encountered throughout the resort was very friendly and helpful.

If you are staying in the timeshares, they usually have a wonderful welcome party with great food, entertainment and giveaways. We didn’t attend this year because it is scheduled to begin mid-November, but in the past I won a great zipline trip.

The lobby timeshare "predators" can seem oppressive, but by politely holding your ground and explaining that you are not interested, or have already attended, they will back off. The one thing I did NOT like was later in the week when a woman with a clipboard asked us on our way out the building for our room number to check to see if we did attend a presentation already. Uh-uh...you do NOT need to know our room # and the fact that we will be away from it for the day.

If you do attend the presentation, it will not take up your entire morning unless you offer too much information that will prolong their selling opportunities. Go in there on YOUR terms (i.e. you’re meeting someone at the airport at _____, you have back/leg issues from sitting too long, etc.) and stick to it! Be aware that there are approx. 7 levels of personnel that you will be "handed off to" before you are finished. Once one of the final salesmen determined that we really were not interested, we were dropped quite abruptly (and somewhat rudely). Afterward, you will get a VIP card for resort discounts on food and drinks (bring to the pool) and spa massages, and discounts for booking excursions (at the resort desk), and also a certificate for a future 1 wk. trip (might be worthwhile--it will not be FREE, but I haven’t yet checked out the selections and pricing). Don’t know if the discounts on Vallarta Adventures excursions are the same as those available elsewhere or not.

Sheraton Buganvilias Resort offers incredible beauty, activities--or just sheer relaxation, recreation, and a pleasant cultural experience. We hope to return here again…it is so beautiful and rejuvenating.


HELPFUL HINTS:
--Plan on going to a wonderful restaurant about a 10 minute walk from the resort. EL ANDARIEGO RESTAURANT is about 3 short blocks toward downtown on the opposite side of the street and is fantastico! We had a couple of breakfasts and dinners there… the service is wonderful, the food extraordinary and the prices quite reasonable. On some evenings from 6-11pm there is entertainment and Solomon is a talented singer and guitarist. Always an enjoyable time going there—morning or evening!

--Do NOT under any circumstances eat at the Mission Hotel Restaurant (across the street from El Andariego). Had a horrible breakfast experience…NO greeting, NO coffee, then too weak coffee, they had NO fruit that day, and NO waiter to take our order after 30 minutes!!! We gladly paid to just get the heck out of that place and go across the street for a wonderful breakfast.

-An excellent canopy/zipline tour is at LOS VERANOS CANOPY TOUR which is available I think from Vallarta Adventures. This place is about 40 minutes out of town off Route 200 in the tiny village of Las Juntas y Los Veranos about 15 miles South of PV. We had a rental car this time and the topas (speed bumps) are numerous and road construction can be daunting but the drive out of Mismaloya is spectacular. While driving the dirt road to their facility which is literally at the end of the road, we almost stopped at another one (Paradise Adventure Park) just down the road from them but soon realized it was not the one we wanted. The guy tried to tell us how they were much better—but we wanted to return to the same place we had a blast at 3 yrs. ago. They have 14 ziplines thru the trees, over valleys and the river and the best equpment and guides around! The on-site restaurant has fantastic and reasonable food and awesome mango margaritas. While waiting for your friends, you can just hang around the outdoor restaurant or wade into the river and sit on the huge boulders. They also have some photo opportunities for animal encounters with a tarantula and boa constrictor, among others.

--On Saturdays from 9:30am-2:00pm (beginning Nov. 3) go to the wonderful OLD TOWN FARMERS MARKET at Pino Suarez between B. Badillio and V. Carranza. Artisans living within 50km of PV offer homemade foods and breads, handmade artwork, jewelry and clothing in a lively street setting. Beautiful and unique gifts can be purchased there.

--SAYULITA is a wonderful day trip to a funky beach town north of PV. We took the loooong bus ride last time, but opted for a rental car this year and it was a good investment. Capitan Cooks on the beach offers palapas and chairs for the day and exceptional food, drinks and service (thanks, Alberto!), and clean restrooms. You can paddleboard, surf, boogy board, walk toward the deserted end of the beach or just chill out here. The vendors are plentiful and somewhat pesky, but you can kid with them or just politely refuse their wares.

Room Tip: Corner condo units offer a spacious patio overlooking the ocean and city.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westlake Village
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 8, 2012

My wife and I stayed for a week in early October 2012. We had never been to PV and didn't know what to expect...in fact we'd never been to Mexico (except for some border towns). From my friends, none of which had ever been to PV, I received advice to not go out at night, stay at the hotel, etc... So needless to say we were a bit apprehensive and didn't set our expectations too high.

Boy, were we surprised. From arrival at the modern airport until we departed, we could not have had a more fun and relaxing vacation. We felt safe, we felt welcome, we felt we were in paradise, at a discounted price. The Sheraton is close to downtown PV, unlike most other hotels, it is an easy walk, a cheap taxi (about $4) or a super cheap bus ride, which come by about every minute (~50 cents). The hotel is not a beauty from the street view but once inside it's very very nice with lush tropical plantings overhanging ultra clean walkways to your room. We stayed in the timeshares right on the ocean...a 1 bedroom with balcony and kitchenette. It was relaxing, clean, quiet, and what a view. Although the beach in front of the hotel is mostly rocks, the two huge pools were excellent. Swim up bars with the best, most attentive bartenders I've met anywhere. Great drinks, not expensive, cool comfortable water with a waterfall and iguanas strolling the island in the middle of the pool. Warm sun, a bit humid in October, but not too oppressive...and it made a dip in the pool that much more special.

The staff at the hotel could not do enough for you. They went out of their way to get taxis or bring items to your room or whatever you desire...and best of all they all did it with a very sincere smile. My wife and I agreed that service like that was hard to come by and that they were pros in every sense of the word.

We even decided to hear their pitch for a timeshare since we were there for 7 days. Even that was a surprise. No high pressure, no attitude....just happy to show you their beautiful timeshares in a minimum amount of time.

We would not hesitate to return...in fact, we're looking forward to going back sometime in the near future. We just have to scrape together the cash.....but about 1/2 of what we need to scrape together to go to Hawaii.....and we had a much more relaxing time. Good job!

Room Tip: we stayed in the timeshares that front the ocean....can't go wrong. Balcony looks out on Bander...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, November 8, 2012
Dear Drew:

We were proud to read your warm and kind recognition for Puerto Vallarta and for The Sheraton Buganvilias Resort.

Your insight of our city is very important to encourge future travelers to visit Mexico, sometimes people abroad might have doble thoughts before diciding for a destination in our country.

We feel rewarded for your kindhearted expressions for our facilities, our staff service and for the attibution you grant to our lush tropical gardens.

Warm regards.
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Cypress, California
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

I travel a great deal and I must say that if you are going to Puerto Vallarta for business and/or vacation this resort should be on the top of your consideration list. The customer service is wonderful & exceptional!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Buganvilias Resort & Convention Center

Address: Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Puerto Vallarta
#9 Top resorts Hotel in Puerto Vallarta
#11 Luxury Hotel in Puerto Vallarta
#11 Spa Hotel in Puerto Vallarta
#12 Family Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#22 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Buganvilias Resort & Convention Center 4*
Official Description (provided by the hotel):
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Club Level. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport. Appreciate a peaceful afternoon stroll on renovated Malecon and savor the friendliness of the locals; admire the city’s distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church.Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more   less 
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Also Known As:
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Puerto Vallarta Sheraton

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