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“The BEST Vacation Ever” 4 of 5 stars
Review of Barcelo Puerto Vallarta

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Barcelo Puerto Vallarta
4.0 of 5 Resort (All-Inclusive)   |   Zona Hotelera Sur Km. 11.5, Puerto Vallarta 48294, Mexico   |  
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Up to 25% discount
Ranked #36 of 122 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
“The BEST Vacation Ever”
4 of 5 stars Reviewed April 13, 2013

My daughter and I recently stayed at the Barceló during her spring break (03/20 - 03/30). We have agreed this is the best vacation we have ever taken. I was a little worried about earlier reported sicknesses and some negative comments about the food, but I soon realized we didn't have to worry about it.

We contracted with PV Tours to pick us up at the airport - which was brilliant in my opinion - no hassles getting to the hotel. Although there were many negative comments about the ride to the hotel (the crooked, narrow road being the issue) we found the drive very pleasant. Where I come from this is NOT a 'narrow' road. The drive to the hotel gave us the opportunity to see the beautiful scenery and the coastline. When we went into town the fare was 130 pesos, much cheaper than any taxi in California (you can't get across town in San Francisco for that fare).

Upon check-in we were immediately taken to our room where a bottle of tequila and champagne awaited us. What a gorgeous room and view (Rm 1918). All the employees were friendly and professional. Our room was clean and housekeeping kept it spotless during our 10 day stay. The mini-fridge was nice - we requested more water, and since neither of us drink beer, we didn't care whether it was in there or not.

Food: We ate at all three specialty restuarants over a seven night period. Our favorite was the Spanish one. The steak house was our least favorite. The service at all three was impeccable. The food was good (again the steak house wasn't so great, maybe just average) and the serving sizes were perfect. The Spanish restaurant had a piano player and gorgeous view of the bay which really added to the atmosphere. We had breakfast in the buffet daily, they had a nice selection and everything was piping hot (or nicely chilled) and presented in a clean, appetizing manner. Again, the view from the floor was amazing. The only complaint I have about the buffet is what we call 'the buffet mentality' - it seems guests at buffets always fear the kitchen will run out of food and people who are normally civilized and polite turn into pirranhas, forgetting all manners and etiquette. This is certainly not the hotels fault! We ate lunch at the snack bar when we were on the property. Again, nice selection of food, good service, and very relaxiing.

Grounds: Beautiful, clean, small areas for privacy if you want it.

Drinks: Not bad, not great. We would drink whatever brand they served us during the day, but asked for 'top shelf' for evening cocktails and after dinner drinks.

Illness: I didn't see any illness. I was sick our second day, but I caused it. I became dehydrated from laying out in the sun and drinking alcohol all day. My daughter and I agreed I didn't take very good care of myself. I just took it easy the next day, ate lightly, and drank lots of water. After that we would drink one bottle of water for every two drinks during the day and I didn't have any problems after that.

Premium Upgrade: Do it!!!!!!!! It is well worth the money!!!! You get a higher level room (we were in a Junior Suite), access to the Premium Club Room (my daughter was able to get her morning cappuccino after her work out in the nicely appointment gym), access to the internet if you want it, and (the best part) you don't have to eat dinner at the buffet - you can eat in a nice restaurant with waiters.

Spa: This was a HUGE disappointment. We went for massages one day. I've had better back-rubs from unenthusiastic boyfriends who lost a bet and a backrub was the prize. My daughter got a pedicure after her massage. She was happy with both. We went for a manicure the last day there and I think I got a trainee. It's a shame. They need to hire a consultant and learn what a spa is supposed to be like. Don't waste your money.

If you go remember to get your picture at the kiosk in the lobby - we would take a picture each day and post it on facebook - our friends and family LOVED seeing us become more relaxed and tanned each day.

Nice surprise: Security was wonderful, check in and out at the gates gave us a sense of security.

Bottom line - the value of this vacation was incredible. We both felt it was worth twice what we paid. I'm recommending this hotel and trip to all my friends and family! Thanks Barceló!

Room Tip: Upgrade to Premium - it's well worth it!
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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3,049 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (642)
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English first
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 12, 2013 via mobile

Excellent hotel for a family with two teenage suns. Spacious rooms, there are actually two separate rooms with two toilets and rooms are separated by the door. We did not know this and booked two standard rooms for the family of four, so our sons live like kings. Each had his own room, unbelievable luxury for vacation home.
Very friendly staff, especially Carlos at the front desk - helpful, attentive and with good sense of humor. Good food, excellent beach with marine color ocean and nice sand and good gym in the hotel if one wants to stay fit.
Overall, very nice stay and good package price as well.
Things to watch: mosquitos-bring repellent. They are all over you in the evenings when outdoor.
Also, security neds to be tighter at the beach, there are too many peddlers and they can be very pushy trying to sell you things when you wanna nap or read the book.
I recommend this hotel for family vacation

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 11, 2013

We love Barcelo Resort!
We were meeting our Dreamtrip friends. Their was 35 of us staying here.
Our Family of 4, stayed at Barcelo, March 14~20, 2013.
7th floor, room 1712

Upon arrival, we were greeted with Mimosa drinks.
The front entrance is so spectacular and breathtaking.
We spent over 35 minutes taking pictures.
Check in was quick.
We reserved all of our dinner reservations ahead of time through email.
(I recommend to do this)
-The resort is busy, and we did not waste our vacation time sitting in the lobby, deciding what dinner to order. Barcelo sends you an email to set dinner and excurtion up. All 35 of our People received emails.
-Buy the romantic dinner on the beach. Amazing

-I advise to leave the waiters, and bartenders tips.
I payed attention, a lot of people did not tip. The servers are amazing.
I loved all the Mexican food.
- try the fresh organic squeezed fruit juice in the morning.
I'm missing the juice every day.
- the shrimp cocktail is wonderful.
- to drink, try the mojito, Bahamas mama, Modelo beer is good,
tequila y coconut is superb!
Ask bartender Toni to mix you the Tequila Sunrise, Miami Vice.
We took a picture with Toni.
-Italian Capri outdoor steak Restaurant is great!
( we recommend to sit outside)
really beautiful to sit and listen to the ocean at night.
We reserved our dinners for 9:30pm. This way, we spent the day at the ocean. Afternoon at the pool, and we had plenty of time to get ready.
The restaurants close at 10:30 pm. (Highly advise you to reserve dinners online before you leave for the vacation) we did this, and all went smoothly.
The buffets are always open, if you get Hungary. There are 2 buffets to choose from. Both are great. The Mexican food is wonderful!
Im already missing the food, flavor and drinks.
It all Mexican food, fresh organic fruits and vegetables.
A few American foods, for the picky eater.
- the pool is warm and clean.
- the pool has beautiful views at every look.
- the pool swim up bar closes at 6:00pm...
- the swim up bar is so fun. There are hotties, a lot of seating. Shade if you
don't want sun rays. Something for everyone. Very happy with Barcelo pool.

A few Mosquitos after 6:00 p.m. So yes, bring bug repellent.
If you go out of Barcelo...You are Located in the heart of the jungle.
-Or buy skin so soft from Avon. Works well if you don't like mosquito deet.

I loved that there is hammocks by the pool. So relaxing. Explore the area.
We discovered on our last night, this cute little jacuzzi in the back. Omg! Puerto Vallarta had the most beautiful sunset I have ever seen!

- The Ocean was spectacular.
I loved the beach area at Barcelo, because It was private.
Only Barcelo guests on the beach.
I've been to a few all inclusive resorts, and I don't like other resort people, passing in front of me while I'm enjoying sunbathing and looking at the view.
- pay the men with the boats, on the beach. its like $50.00 an hour...Ask them to take you to devils canyon, to go snorkeling, fishing, or to the waterfall. 2 different places. I brought them some coronas and they treated us like royalty. Sergio, or Chuy are the guys we made friends with.
-at night, go to the cantina, on the left of the beach. Ask them to make you a drink, a real coconut, with tequila...so delicious! They will let you fish at 1:00am if you ask. We had a group of 7 of us, over there at 1:00am, and we had a great time. Really down to Earth people. Helps to know Spanish.
The snorkeling around the rocks are fabulous. Best experience!!!!!
Things to see:
Zoologico Zoo
-walk there. Do not take taxi. It's only 20 minute walk. Make sure you wear pants, bring mosquito spray, try to go before 3:00pm. We spent 6 hours at the zoo. It's amazing!! $10.00 a person. $40.00 to play with the tigers y monkeys, + receive a bag of food to feed animals. Do this, it's so worth it. Some of the animals are skinny, so I believe the zoo, depends on the visitors to feed the zoo animals...helps pay for care of zoo animals. The animals in the glass, they showed us to place food between the glass and wall, shove food in there for them. It's funny.

We stayed on the resort. We did not go off and eat at old town Puerto Vallarta.
We had 35 Dreamtrippers in our group.
We ate and drank everything at Barcelo!
We had a blast!

I will return to Barcelo. It's a complete Paradise.

Room Tip: 6,7,8, 9 floor 2nd building, I love cause the roosters sing in the a.m., and we slept with the oc...
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
141 reviews 141 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed April 11, 2013

We just got back from 10 days at this resort March 30-April 9. Here are our comments.

1. My husband got ill on the last 4 days
They have some really questionable food standards.
The plates are low to the ground and guess what? Kids running around are touching all the plates. They really should be moved up high.
Kids also picking things up with their hands at the buffet, pretty gross.
Why they have some areas at the buffet where you can serve yourself and others the masked people are serving you? Makes no sense.
How are they keeping track of how people are getting ill? We called the paramedic after 1 day of having the ‘scoots’ and he came to the room and gave us pepto and pedialyte
We went 2 more times to the same paramedic and for tips he will replenish your pepto and pedialyte
The last day we went and there was a new guy and guess what? Different rules this time. No I can’t give you anything, you must fill out a form, you must see a doctor. No set processes to follow. How do they know who is sick? Why is there no follow up to see how you are?
We went to the ONLY store on the resort that carries drugs and guess what they don’t carry? NOTHING for diarrhea! I can’t tell you how much that irked me. They want you to pay to go see the doctor which is $70.00 during the day and $100 at night.
Just fyi……. If you walk up the road towards the zoo there is a corner store that sells Pepto and Tedra (a drug that helps!)
We chatted with about 4 other Caucasians while there and all of them had some illness in their group.
Is it the hotels issue? Not sure but we won’t be back for this reason and other reasons below.
Why do they force the sanitation gel sometimes and not others?
How are they maintaining the pool with ALL the kids and fecal matter? Diapers, etc.

a. Not worth it.
i. The bar is never stocked properly
ii. We went numerous times for soda water, vodka and ice, which was rarely there.
iii. It was busy so sometimes we had to wait 30 minutes when the front area had no line to ask a question
iv. They almost never hadpremium red wine in the wine cooler
b. I have been at other resorts that have a “premium” club and it truly is better service, they cater to you but this isn’t quite like that. It is a room where a staff member is and has premium alcohol and some snacks.


a. We travelled for an adult vacation and to be fair we made some assumptions at this resort. It doesn’t state that it has an adult pool which it certainly doesn’t. We could NOT escape the children anywhere. We were there for our anniversary and the place was like a daycare. Kids jumping in the pools, splashing and having a great time but really didn’t make our stay fun. Try reading while you keep getting splashed and kids screaming and crying and yelling. For us, it was not ideal. We really tried every location to move to to get some peace. There was NOWHERE to go!!!! At the beach, at the restaurants, at the pools.


a. This isn’t a resort issue, come on, you are in the jungle but we couldn’t figure out where the bugs bites were coming from. We brought spray with us and I never got bit but my husband sure did. We “think” it was from sand fleas on the beach. Not sure though.

5. YOGA?

I was sooooo looking forward to Yoga which I was disappointed to find out they only do twice a week but just returned from their version of yoga. It wasn't anything I have ever experienced and I had to come back after and check if I had the right day. It seemed to be gentle stretching for which included some yoga poses but not real yoga, I was super disappointed. At other resorts they have yoga on the beach or nearby and here it was kind of gross. They have it on the spa patio which has dried poop on it which they didn't care to clean before the guests arrive. There was even poop on the yoga mats which makes me think someone doesn't care. It was gross. I won't be back for any more work out sessions at the spa. Ick!


a. We have stayed at 10+ other all inclusive and this was by far the worst. Even the ones you have to make reservations at were horrid. We probably both dropped weight as we just couldn’t stomach most of the food.
b. We had a dinner two nights at Los Arcos one night and my steak was great but T's ribs were almost 90% fat. The second time it was pretty inedible.

a. I had a horrible time with this as it makes you sweat and hear that sound every time you roll over. Not sure why they do this? We have never seen it before. I feel like it is to protect you from wetting the bed. Otherwise the bed and pillows were great but I had to get through the 10 days with sleeping pills because the rubber cover was so annoying.

I was getting so sick of this smoke smell. It smells like a building is burning and you are near it. It took me days to figure out it is the pizza oven at the Los Arcos Restaurant. The wind blows directly to the pool areas and it is a horrible smell. Can’t be good to be breathing that in all day either.

Room Tip: Stay in Tower 2 - this time of year unless you like shade then get tower 1. :-) Tower 2 is also fu...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 10, 2013 via mobile

Stayed for a week and it was great. The grounds were lovely, the staff were super nice. The bell man was super Helpful the last day helping us arrange our transfer back to the airport. We booked a couple tours in the lobby. Days at the pool tanning and swimming. The almost in its own tiny bay, nice tho little stretch of beach, great views. Food was 8.5 out of ten, very good. Would definitely stay at a Barcelo again. Also the Puerto Vallerta Zoo was just across the street from this hotel, and that was interesting as well.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
77 reviews 77 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 9, 2013

Love to stay there , First time ever in Puerto Vallarta and this Hotel was recommended by a friend and family member. Attention of all the staff above and beyond expectation, the pools are nice. Got all inclusive package and we visit the restaurants at night which you need to dress formal and love it because me and my husband had the opportunity to have a beautiful dinner for our anniversary. Went to concierge asking about scuba diving tours and let him now my husband wasn't certify, it was not a problem he found an instructor for us the same day to get a certification in order to be able to go to the tour together the next day. Everything was amazing and would love to go back there again without thinking about it or looking somewhere else. Just remember is a little bit of a drive to go to New Vallarta but it is WORTH IT . We Love it

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oceanside, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stayed attach Barcelo for 7 days, I must say it was a great stay! The hotel is clean and the food was good, loved the taco stand! The staff was very nice and helpful from. I would definitely stay here again.
The one thing I have to say i really did not like was the sand on the beach, it's really rough and grainy and uncomfortable. Aside from that my stay here was excellent.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Puerto Vallarta

Address: Zona Hotelera Sur Km. 11.5, Puerto Vallarta 48294, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#21 Romantic Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#25 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Puerto Vallarta 4*
Number of rooms: 316
Official Description (provided by the hotel):
Barceló Puerto Vallarta***** (formerly Barceló La Jolla de Mismaloya) in Puerto Vallarta, is an elegant, all-inclusive Mexican-style resort. It offers 316 completely renovated and comfortable suites with excellent service, leisure, history, beautiful scenery, exuberant flora and privacy.Relax after a hard day’s work in the hotel spa, catch some rays at one of the hotel pools or take time out to practice your favourite water sport. ... more   less 
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Also Known As:
La Jolla Mismaloya
Barcelo La Jolla De Mismaloya Puerto Vallarta
La Jolla Puerto Vallarta
Puerto Vallarta La Jolla De Mismaloya
Barcelo De Mismaloya
Barcelo Mismaloya Puerto Vallarta
Barcelo La Jolla Mismaloya

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