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“Very nice hotel! Looking forward to going back.” 5 of 5 stars
Review of CasaMagna Marriott Puerto Vallarta Resort & Spa

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CasaMagna Marriott Puerto Vallarta Resort & Spa
4.0 of 5 Resort   |   Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
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Ranked #11 of 120 Hotels in Puerto Vallarta
Pittsburgh
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Very nice hotel! Looking forward to going back.”
5 of 5 stars Reviewed July 22, 2014

My wife and I stayed here last June during our company's annual awards trip. We were surprisingly very happy with this resort given that it was not all inclusive. It had everything you could possibly ask for right there on site. Huge pool with a swim up bar. Great wait staff brings delicious food right to you while you are lounging out by the pool or the beach. Great restaurants on site and nearby. Rooms were very clean and updated. Hotel grounds were also very beautiful and well maintained. My only complaint would be that the drinks and food were rather expensive.

Also it was nice having the Puerto Vallarta Boardwalk just a few minutes down the road. Many great places to eat and drink. If your looking for a fun night out this is definitely the place to go.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear Tim,

I am glad to know that your company’s annual award trip was such a pleasant experience and that your wife and you had the chance to enjoy a relaxing time by the pool.

It is great that you could visit Puerto Vallarta’s Boardwalk, this is definitely a place you would not want to miss when coming here and that should be visited both by day and night.

I will be looking forward to seeing you back very soon and for your next visit, we invite you to ask for our Inclusive Getaway package that includes breakfast, lunch and dinner at any of our restaurants, national beverages, national beer and house wine by the glass.

Kind regards,

Demetrio Maduro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,481 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Washington, DC
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed two nights with my family and enjoyed it very much. The hotel is a little bit old, but the food is very good and the staff is friendly. The breakfast buffet is fantastic. The beach is nice and rooms are clean and spacious. For the price I will recommend it.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear guest,

I am so happy that you and your family had a nice vacation with us.

I agree with you the breakfast buffet is fantastic and one of the widest of Puerto Vallarta as you find fresh fruit, juices, made to order omelets, made to order chilaquiles, sushi and many more options.

It is great to know that you enjoyed our facilities, the time by the beach and the service from our staff.

We hope to see you back very soon for another great stay.

Kind regards,

Demetrio Maduro
General Manager
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California
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 21, 2014

Could not have been better. The staff was excellent, polite, professional and always willing to help. We were there for ten days in July - rather hot and humid and the cool A/C in our room was a welcome place after our daily adventures. The hotel was good enough also to keep our fresh catch from the ocean frozen for a week until our departure. Nice touch which allowed us the convenience of not having to find a place to package and freeze our fish and we had a lot of it. From the lobby entrance, to the walkways, the pool area and view from our 7th floor room all were beautiful. Would not hesitate to stay here again.

Room Tip: Two choices of views of the ocean - we chose the less expensive view north and it was just fine. We...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear guest,

Thank you so much for your comments, they let me know that you had an amazing stay with us while visiting Puerto Vallarta; for what I read was also a great fishing trip for you.

I also appreciate your review about the facilities and the beautiful views of Banderas Bay.

We would love to see you back very soon.

Kind regards,

Demetrio Maduro
General Manager
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Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

We stay at this hotel 3-4 times a year and the facilities and service are wonderful! The staff is fabulous and takes care of every need, the facility is located within walking distance of the marina and the golf course is right across the street. It is our home away from home!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear Karen,

I am very glad to read and know that you love our hotel so much and that you are one of our repetitive guests, we sure are very happy to receive you every time.

Thank you as well for the kind words you dedicated to our staff, they work very hard and always love to hear that our guest are having the best time; this is indeed a great incentive for them.

I can wait for your next visit to come, I am sure it will be as great as this.

Kind regards,

Demetrio Maduro
General Manager
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Little Rock, Iowa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

Just arrived from Puerto Vallarta. This is an excellent resort. Breakfast buffet is fantastic. Wait staff by the pool and they remember your name. We did breakfast room service and she remembered how we want our coffee served. Food is pricey in Puerto Vallarta unless you go downtown. Tip: exchange money in states. You get the best bang for your buck. This is a beautiful resort, friendly and appreciative staff, our children loved the pool. I just wished that Wi-Fi was included, but, paid $21.00 for the duration of our stay, which is not bad. Peaceful area of Puerto Vallarta, but, if you want to go downtown, it is not a far drive. Will certainly book another trip to this place.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear guest,

I happily read through the review of what it seems to have been a really fun family vacation in lovely Puerto Vallarta.

It is quite pleasant to hear the story of the room service and I will make sure to congratulate them on your behalf for their attentions.

I look forward to having you as our guests once more very soon.

Kind regards,

Demetrio Maduro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

Everyone goes out of their way to please. The rooms were nice, the buffet breakfast is simply spectacular. From the bell hops to the concierge to the spa to the bar to the front desk -- everyone truly exhibited the customer comes first philosophy. The hotel staff was simply phenomenal. The lobby is beautiful, the rooms are clean, spacious and have very comfortable beds. We had the garden view overlooking the ocean and pool. I highly recommend. The staff knew our names by heart. Always helpful and smiling. To specifically name a few, we had several spa/salon services with Veronica, Dayana, Blanca, and Raul. The bellman were awesome as well, Hugo and Guillermo. Fernando,Reyna, and Roberto were exceptional in La Estancia for breakfast. We will return every year because of these exceptional staff members. My only recommendation is that the pool stay open beyond 9 pm. The indoor pool is open until 11, but outside is much better for me.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear guest,

I really appreciate you have taken the time to write this nice message for our staff; it makes me really happy whenever I receive a letter or hear a comment about the great service they are providing to our dear customers. Every member of our staff is so committed to reflect Marriott’s excellent service that I could not be prouder of them.

I can see for your photos that you also had the opportunity to visit our Ohtli Spa, which I am certain was a very relaxing experience and a perfect place to let us keep pampering you.

We will be looking forward to your next year’s visit, to welcome you once more to this your home away from home.

Kind regards,

Demetrio Maduro
General Manager
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East Tenneasee
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

You won't go wrong by staying at this hotel. The views and sunset are simply amazing. We loved every minute. Shopping was great. Exceptional Staff: Raul, Blanca,Veronica,Dayana (SPA); Fernando, Reyna (La Estancia Restaurant); Guillermo, Hugo (bellman).

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, General Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, August 1, 2014
Dear guest,

Thank you so much for the nice words towards our staff, I will make sure to pass these to each one of the members mentioned in your note to let them know what an amazing job they do.

I am very pleased to hear that you were able to enjoy the beautiful sunsets of Puerto Vallarta; they certainly make you fall in love with this place.

I look forward to seeing you back very soon.

Kind regards,

Demetrio Maduro
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CasaMagna Marriott Puerto Vallarta Resort & Spa

Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Vallarta
#5 Top resorts Hotel in Puerto Vallarta
#5 Business Hotel in Puerto Vallarta
#7 Luxury Hotel in Puerto Vallarta
#7 On the Beach Hotel in Puerto Vallarta
#10 Romantic Hotel in Puerto Vallarta
#10 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Puerto Vallarta Resort & Spa 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort And Spa
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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