We stayed here for four nights March 26-30th. We were in PVR for a week and had booked a vacation package at another resort (Crown Paradise Club) which was terrible (posted separate review) so bit the bullet and was able to get into the Marriott PVR for $199.00/night which was great they still had availability as it was high season and the beginning of Easter break. I should also mention that I am Marriott Platinum which probably had something to do with the level of upgrade we were greeted with upon arrival.
Arrived at the hotel at 11am and early check in was not available. The bell person explained that we had been upgraded to a fantatstic room and would not be disappointed once the room was available. No problem, taking the bellman advice we strolled the five to ten minute walk into the Marina and had a nice lunch before returning to the resort. The location is fantastic as the Marina has many different dining options at may different price points which is great depending on what you are in the mood for. It's nice to have the area so close and we always felt safe walking back and forth from the hotel anytime of the day or night. (Keep in mind we have a six and nine year old so weren't out to much later than 11pm)
Upon returning to the hotel our room was still not ready, however, the front desk said it would be ready shortly and provided us with four drink vouchers at the lobby bar as we waited. This was a nice gesture IMHO.
Well, the wait was worth it, we were escorted to our room on the top floor of the hotel, the Presidential Suite! The room must have been over 2000 sq feet including a baby grand piano in the living room. We had three different balconies all with direct ocean and pool views. It was truly a fantastic room and quite a rags to riches story from the hotel we came from. Needless to say, it was luxurious, clean and functional as once would expect from a Marriott property.
The beach in front of the hotel is nice, although rocky when you get into the water. I would recommend water shoes if you have them as it is more comfortable getting across the rocks. We found the surf to be fine but it could get rough at times. Lots of activity on the beach but we found that if you said no, generally the vendors went away and didn't bother you. Kids tried body surfing and loved it, good location for that with the waves and boards can be renting from the towel hut. Sand did get very hot in the afternoon to the point you would have to walk between shaded areas or wet areas to avoid burning feet, or maybe I am just a bit of a baby,either way, you should be prepared, however, it didn't hamper our time at the beach in any way.
The pool area is very nice and we never had an issue getting lounge chairs. We usually ate lunches at the hotel around the pool or beach and found the food qualilty, service and price to be good and what you would expect at a Marriott property. Pool is very large and has a nice swim up bar facing the ocean, service was always very good. They pool was cleaned early every morining as well.
We did not eat at any of the restaurants at the hotel with the exception of Champions for desert on the way home from the Marina on a couple of occassions.
We did have the breakfast buffet on two mornings and found it to be excellent. Although is is priced higher than dining in the Marina, it is on bar with normal hotel breakfast for cost but found the selections to be excellent.
We would definitely return to this property when in PVR as we found it to be excellent. Absent the exceptional room upgrade we would have been happy with the regular 2 double deluxe room with an ocean view that we booked, but, always nice to be appreciated for your past loyalty to a chain. Thanks to staff and managment of the hotel fo the great stay, definitely saved our spring vacation!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I can only express my gratitude for the kind words you share with us in your comments as it is our main goal to help our guests having a great experience while on their vacation.
I have made sure that all our staff is informed of the great comments you have made about their service and attentions; for them to know a guest had an excellent time while on our property is an incentive to keep working as hard as they constantly do.
I am also glad to hear you enjoy the Marina area and that you were able to feel the safety of our neighborhood, we hope to see you really soon here again and I kindly invite you to contact me at firstname.lastname@example.org or by phone at +52 322 226 0010 in the case you would wish further assistance or feedback, please refer to this comment when contacting me.
Director of Room Operations
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.