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“Don't Overlook this Great Spot” 5 of 5 stars
Review of CasaMagna Marriott Puerto Vallarta Resort & Spa

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CasaMagna Marriott Puerto Vallarta Resort & Spa
4.0 of 5 Resort   |   Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
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Free Night & $50 Credit
Ranked #12 of 120 hotels in Puerto Vallarta
Yorkville, Illinois
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Don't Overlook this Great Spot”
5 of 5 stars Reviewed February 16, 2013

We just returned from another wonderful stay at the Marriott in PV. Can't say enough about the staff, EVERYONE IS SOOOOO NICE. Breakfast buffet is one of the best and gives you a great start to the day of either relaxing on the beach, by the pool or pounding the cobblestone streets of PV.

Oh and the bed linens are 5 star.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,214 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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del mar, CA
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

Here for a wedding. For many of the wedding guests, there is no reason to leave for our four day weekend. We chose to spend a day in Sayulita. The concierge was helpful with advice for bus transportation. The breakfasts have been outstanding and we look forward to the famous buffet mañana. All in all, a great spot for a destination wedding.

Stayed February 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Top Contributor
91 reviews 91 reviews
78 hotel reviews
Reviews in 63 cities Reviews in 63 cities
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed February 15, 2013

Hotel is not terrible, indeed it is pretty ok. The gardens are nice, the area is secure and near many restaurants within walking distance. The beach is pretty and the pool nice, however the beach has too many hawkers and is not private.
Hotel does not respect platinums and gave me the worst room, by the elevators, on a low floor overlooking the car park! I was not welcomed as a platinum and even though I had a confirmed non-smoking room, was given a smoking room - which is terrible. Complained to front desk but they made it clear they didnt care.
I would say this hotel is okay, and I wouldnt avoid it, but I would not look forward to coming back.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking the time to provide your opinion regarding our hotel. I am very sorry to hear your stay with us was not as pleasant as we would have wanted it to be. I want to apologize once more for all the inconveniences you went through.

I have personally met with the Front Desk staff to make sure this unfortunate misunderstanding does not happened again and to assure they have no questions regarding the service they should provide to our Elite Members.

We hope to see you here again and get the chance to redeem ourselves, as well as the service you received from us. If you wish to share further feedback, please feel free to contact me at me at +52 (322) 226 00 10 or by e-mail at mhrs.pvrmx.dor@marriotthotels.com it will be my pleasure to be of further assistance, please refer to this review when contacting us.

Kind regards,

Teresa Paredes
Director of Room Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annandale, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2013

Lost count, but this must be our 20th visit. Very comfortable room. Love the beach. Breakfast buffet is outstanding. But what really makes it special is the staff - many of whom have been there for decades!

Room Tip: Prefer a high floor. Must not have a connecting door.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennessee
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2013

Our 12th year...always welcomed as returning family...not "posh", but beds are "comfy", rooms clean...always friendly, happy service...nearby Marina a great place to find every kind of dining and lovely to walk the boardwalk in the evening. Casa's own restaurants have tasty, well served meals...breakfast buffet is huge...transportation to airport/town easy...we always take the bus right outside the grounds...the town has been revitalized and remodeled..we are very comfortable here...their pool is very clean

Room Tip: "garden rooms" look out to Bandaras Bay, can be a bit noisy if there is a corporate event...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2013

We have only missed 1 year in the last 21 of visiting this wonderland and see some of the same couples from all over the US. So they must love it also.They even have most of the same employee's who are all wonderful.A beautiful city.Perfectly safe as we walk to all the the restaurants.We even watched whales free jumping one morning just outside our porch.

Room Tip: Corner suites are large and have great views of the ocean and city
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 6, 2013

We just returned from a long weekend at the Marriott Casa Magna Puerto Vallarta. We had a fantastic time. The hotel is very good. But as I noted in the title, I'm giving it a conservative (not an effusive glowing) 4-stars. It's a solid performer and consistent with the Marriott brand, but nothing is going to blow you away. No complaints here! But nothing special either. But as a consistent (Platinum) Marriott traveler, I really value consistency.

Check-in was a breeze. Ocean Front room with an excellent view. Standard king room. Wireless internet worked well.

Service by the pool was very good during our stay. In fact, service overall at the Marriott was very good. No issues with the staff at all.

The rooms could use some updating. I agree with other reviews that it all looks a bit dated. That's probably what keeps this from a 5 star review.

For location: I prefer the Marina over any downtown location. You can get access to downtown PV with a quick bus or cab ride. But I enjoyed the relaxed atmosphere of the Marina area.

Note: DO NOT book any airport transporation via Marriott/iSeatz. It's a complete ripoff, and I'm currently disputing those charges with AMEX.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about CasaMagna Marriott Puerto Vallarta Resort & Spa

Also Known As:
Casamagna Marriott Puerto Vallarta Resort And Spa
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel
Marriott Puerto Vallarta
Puerto Vallarta Marriott
Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Puerto Vallarta
#6 Top resorts Hotel in Puerto Vallarta
#7 Family Hotel in Puerto Vallarta
#7 On the Beach Hotel in Puerto Vallarta
#7 Luxury Hotel in Puerto Vallarta
#17 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Puerto Vallarta Resort & Spa 4*
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