My husband and I decided to visit the Westin just a few weeks ago. Let me tell you... the staff is very accommodating!! I emailed prior to our stay as I wanted to set up a few things for my husbands birthday. Not only did they assist me with setting up the room with great amenities, they also surprised us with an adorable little welcome gift for our babymoon (as we are expecting our first baby in September). Gabriella (the Front Desk Manager) is very kind, caring and impressively present (in the moment). I have corresponded with many Front Desk Managers (as I travel a lot and used to work at a hotel) and often time the managers seem to be completing 5 different tasks at once while you are trying to communicate with them. I would also like to mention Josephina, a front desk attendant. She was so kind throughout our stay and truly went above and beyond to provide us with excellent guest service. Again, I used to work in the hospitality industry and my standards for customer service are exceptionally high!
The property was nice and met our needs just fine. Great location for walking and the bus that travels Downtown even stops right outside of the hotel. Oh, I should also mention that there is an OXXO store (kind of like a 7-11) right across the street. This was a great place to buy water for a great price. You can also use $20 USD bills or lower there to convert your money into pesos.
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- Also Known As:
- Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
- Westin Resort And Spa Puerto Vallarta
- Westin Puerto Vallarta
- Westin Regina Puerto Vallarta
- Puerto Vallarta Westin
- Westin Hotel Puerto Vallarta
- Westin Resort Puerto Vallarta