This was my second stay at the Westin Resort and Spa Puerto Vallarta. I love the place. Let me begin by saying that I have stayed in many hotels in North America and Europe. I have no idea how some people on here provide negative feedback; perhaps they are used to living in their 10,000sqft palace with butlers, maids etc but for me this hotel and it's employees provide the ultimate in service, relaxation and precisely exactly what we needed for 11 days as we escaped our busy lives.
My girlfriend is from Europe and has never been to Mexico but was excited to see the culture of Puerto Vallarta. We arrived to br greeted by Pedro who is the most welcoming and genuine person around. He should certainly be in Management with his professionalism and positive attitude. The entire staff are wonderful; from the pool servers to the restaurant servers to the housekeepers to the Lobby Bar bartender. All personable, pleasant and enjoy a laugh.
The hotel itself is functional, attractive and tidy. The lobby is incredibly attractive when you walk through it and you will undoubtedly get a 'buenos dias' or a 'todo bien?' from someone when you exit or enter the hotel. The rooms are terrific; plenty of room, tastefull designed with terracotta touches and beautiful traditional tiling. The bathroom is also spacious with a stand up shower and a bathtub and again tastefully culturally designed. We were on the 8th floor which gives expansive views over the immaculate grounds, the pool and Banderas Bay. I believe all rooms share the same views that we did. We woke every morning to sit on the patio to talk about the day ahead and take in the great views. We also were very impressed at the amount of staff that were out on the grounds (by 8am) cutting the grass or pruning the palm trees and the guys that were in or around the pool each morning cleaning it for the day ahead. The grounds are immaculate and you will notice this. The pool is a dream. The swim-up bar adds to that dream. The beach isn't the biggest beach you will ever see but the pool is a dream, we never went to the beach:) The restaurants at the hotel are nice, not the cheapest on the planet but nice meals and again the staff are great. I had some very nice conversations with them and you will too. I was very impressed with the housekeeping team. They were thorough, communicative and pleasant. On two occasions we returned to our room to discover a note had been left by the housekeeper letting us know that we had a valuable item left exposed in the room and to place it in the safe when we returned. How often would that happen elsewhere?
We used the fitness centre on numerous occasions and that also was.......perfect. Numerous treadmills, numerous everything really and a great weightroom with great fitness machines. If you are into using the gym while away you will not be disappointed with this one. I think this is the best hotel gym if I have stayed at. There is also tennis courts next to the gym which could be used for a small fee.
The location of the hotel is also perfect. Located in Marina Vallarta, you are 5 minutes from the airport, approximately 30 minutes from downtown and 20-30 minutes from Nuevo Vallarta. We took the bus everywhere. 6.5 pesos to downtown aboard the Mexican Massage (you will understand when you are on the bus) but well worth the journey. We also took the bus to Bucerias and Sayulita which is 45-60 minutes away but again an enjoyable journey. The bus stop is outside the OXXO shop across the street. Easy peasy.
The Marina itself is also easy to walk to, offering great restaurants, sports bars, real estate offices (many) and tour operators. We found everything we needed and if you need a recommendation for dinner, try Victor's and Bancha's; two Mexican eateries with great food and better service.
Back to the hotel. If you are wondering where to stay in Puerto Vallarta, stay here. It is ever so welcoming and an ideal place to relax. You will be impressed with 2 things; how well the staff look after you and how well the staff look after you. I can't wait to return and nor can my girlfriend. She is talking about going back in June!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all thank you very much for your loyalty; we appreciate your business.
We are delighted to learn that you enjoyed your stay in our hotel, The Westin Resort & Spa, Puerto Vallarta.
We are very proud of Pedro our doorman who is always so professional and friendly with our guests, he is our Westin service ambassador and definitely we will share your comments with him.
We hope to see you in the near future
My very best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.