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“Wow, so much better than we had expected!!!” 5 of 5 stars
Review of Westin Resort & Spa Puerto Vallarta

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Westin Resort & Spa Puerto Vallarta
4.0 of 5 Resort   |   Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
Hotel website
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Hotel amenities
Ranked #31 of 119 hotels in Puerto Vallarta
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“Wow, so much better than we had expected!!!”
5 of 5 stars Reviewed May 9, 2013

We hemmed and hawed on whether or not to book our 10-night stay at the Westin Resort & Spa in Puerto Vallarta based on some of the other reviews on this site. But we got a pretty good deal on the newly established "all-inclusive" package so decided to give it a go anyway. We had relatively low expectations, but were SO PLEASANTLY SURPRISED!!! From the moment we arrived and were greeted with "welcome home" by the doorman, to the day we left, we had nothing but impeccable service by the incredibly warm and friendly staff. They quickly learned my partner's and my names and went out of their way to make us feel welcome and very well taken care of. We can't wait to return!

The hotel itself was clean and well maintained. We didn't experience any of the issues we read about in the other reviews. We understand it's not a brand new resort, but it certainly didn't strike us as being run down or in bad need of repair. The staff clearly took pride in their work and did their utmost to make it a beautiful and appealing destination...

A special shout-out thank you to Roberto, Jesus, and the lady who handed out towels at the pool every day. They all three, along with the rest of the crew, made it a truly wonderful vacation for us!!!

Room Tip: Go with the all-inclusive package if you can get it for a good price! Incredible food and all drinks...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 13, 2013
Dear Guest,

Thank you for choosing our hotel. We are glad to hear that you where more than pleased with the service we provide and that you felt so welcomed. On behalf of our pool staff we would like to thank you again. We enjoy creating life-long memories for our guests, and we hope to welcome you back very soon.

Kind Regards
Cristina Castillo
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Manhattan Beach, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

The Westin hotels have it right all the time. On the beach near the marina in PVR . There is enough room for everyone to lounge around the 7 pools with sections for children and adults only. The sand section at the ocean is just as inviting. Lots of umbrellas, lounge chairs, cabanas, bar service around the resort constantly. The restaurants have everything on the menu and the servers are polite, friendly efficient. The rooms are spacious, with those Westin beds and sheets and towels. Definitely worth the stay again and again

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 14, 2013
Dear guest,

Thank you very much for choosing our hotel in your recent visit to Puerto Vallarta, We are delighted to learn that you enjoyed you stay at The Westin Resort & Spa, Puerto Vallarta, your new home in Mexico

Our very best regards

Cristina Castillo
Director of Sales and Marketing
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Golden, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 9, 2013

We did a 7 night all inclusive for a reasonable amount, though wearing the wrist band soon became annoying. (Yes, this was my first time doing an all inclusive) Being Starwood Preferred Guests we were a little disappointed our first night to be on the 6th floor, although it had a decent view of the pools there was virtually no ocean view as the palm trees are very tall. We had booked a full ocean/bay view room. They were gracious and did accommodate our wish to be moved to a higher floor. We were given the option of upgrading for a fee to a jacuzzi room or take the basic room on the 11th. After looking at the rooms we opted for the basic room. The jacuzzi room's balcony was smaller (due to the jacuzzi taking up the space) with only one chair and the jacuzzi looked rather worn out and just not inviting, we didn't feel that we would use it at all so paying extra didn't make sense.
Some areas of the hotel are quite dated, but that's to be expected given it's age, overall the entire resort was well kept and clean.
The food was decent, service was excellent, staff at this hotel is wonderful. Very friendly and helpful. The bellmen went out of their way to try to track the taxi that we forgot a shopping bag in, unfortunately they weren't able to, but they did try!
The jackhammer going all day at the residents pool was quite annoying but repairs have to done sometime and when better than shoulder season. Had I known that there were going to be renovations using such a noisy machine I probably would have looked elsewhere. The point of our vacation was to relax by the pool, this did put a bit of a damper on that aspect of our trip. I didn't get the opportunity to use the spa, although I did try to book a manicure / pedicure, unfortunately their lady had just quit and they hadn't hired a replacement.
Dehumidifiers in the rooms would be wonderful, not sure if they were available or not, we didn't think of asking until too late.
Overall I would recommend this resort.

Room Tip: Request higher than the 7th floor if you want a view of the ocean / bay. Ask for a dehumidifer unles...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 13, 2013
Dear Guest,
On behalf of the Staff and Management at the Westin Resort & Spa, Puerto Vallarta; we would like to thank you for posting a review and we want to apologize for the inconvenience of the noise problem that soon will be resolved.

We are updating at a steady pace our facilities in order to satisfy our guests, once again sorry for the disturbance and thank you for your feedback.

We are glad to hear that you would recommend this resort and that you like our service and staff and remember that our home is your home in Puerto Vallarta

Kind Regards

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hollywood, Calif.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

The property was designed by the famed Mexican architect, de Yturbe. The design, colors, ambience are unique. Look at photos on the internet, maybe Youtubes™ to get an idea but, really, you have to stay there.

My beautiful wife and I have stayed there a number of times and the experience is always memorable. To start, it is a Starwood property and reservations with Starwood are always fun. It is obvious that they hire people based, in part, on their people skills. Almost always there is more than one way to go in booking a reservation, e.g., "all points", "cash and points", "50% off rack rate", etc.

A benefit of being a Starwood Preferred Guest is late check-out's, when available. If your flight is not departing back to the States until 5:45 but you have a 12:00 noon check-out, you have a problem.

This was the case on our last visit in March, 2013. We were able to not check out until 3:00. This time, our little group just retired to the bar, but in the past my wife and I have been able to swim up until about 30 minutes before we needed to take a taxi to the airport. The airport is less than 10 minutes away so this is very convenient.

They also let you swim after checking out, if you are a Starwood member. The "late check-out" used to be 2:00 (and I understand the new 3:00 check-out is available only if you request it and you can be accommodated). Our flights have typically not left any earlier than 4:30 and usually not until after 5;00. They always allow us to store our luggage in a room off the lobby. We can then swim for a couple of hours or more. There are rinse-off showers, to wash off sand, etc. between the pool area and the beach if you're taking one last swim in the bay; or outside the restrooms, if you are swimming in the pools.

Either way, you can change into street clothes in the restrooms Also, in the past, they've allowed us to shower in spa.

The people are warm and friendly. We've been there so many times that we now have friends there. Sure, they're paid to be friendly, but they also stay on for years at the Westin. I think this speaks volumes about working there the kind of people they hire.

As many American travelers discover, foods taste better in México. I rarely eat breakfast but I make an exceptions for our vacations in Puerto Vallarta. I had no idea how much better-tasting fruits, vegetables, nuts, cottage cheese, salsas, everything could be until, when I went through the breakfast buffet, when we were there in June 2007.

I actually enjoyed fruits again, like I haven't since I was a child. I'm sure it's because fruit is picked later in Mexico, thus it has more time to develop its natural sweetness and ripeness.

The beds in the room are the great, the trademark Westin beds.

The rooms are great. I would recommend upgrading, if your budget can handle it. However, rooms with partial or full-ocean views are just fine. After all, you're really not there so much to luxuriate in a room but to go out and do things, have fun, eat out and enjoy the sights. (We did a horseback ride that was a ton-of-fun.)

The pools are great, the swim-up bar & grill is great, the beach is right there, the views of the Bay of Banderas are great. What can I tell you?, except try it out.

Finally, you are near the marina, if that is your thing. There are a number of decent restaurants there but Puerto Vallarta is full and over-flowing with good restaurants. If you don't rent a car, the taxis are real fun and most of the drivers are friendly and helpful.

I say, if this is your first trip to PV, The Westin should be on your list, or if you have been there before and are looking for another hotel, consider the Westin. Often, we've seen weddings there as they have a whole wedding department. Youtube is full of Westin wedding videos.

I would say this, in closing, "love is in the air". Adios.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 14, 2013
Dear guest

We love when our guests feel love is in the air when staying in our resort; thank you very much for your loyalty, we value your preference and your important feedback.

We are enchanted to read your review, our purpose is to provide memorable experiences to our guests by living every moment our westin culture.

We are looking forward to see you soon

Our best regards

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 3, 2013 via mobile

From our arrival we found the best attitude from every single member of the personnel. The doorman was always gentle and helpful, same as bell staff. The hotel is situated in Marina Vallarta, a colorful and beautiful neighbourhood. Our room was ample and very well appointed; with a nice view to the pools and gardens and a partial view of the ocean. Air conditioning functioned very well. Pools and gardens are clean and ample. In all meals we had at the hotel, we found the quality of food to be excellent. So as room service. If you are driving, you will find a convenient parking lot within the hotel premises, for which they do not charge any fees, which we appreciated. I have stayed in many hotels in Puerto Vallarta, and I definitely find my experience at the Westin to be the best.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 17, 2013
Dear guest

Thank you very much for choosing our hotel, The Westin Resort & Spa, Puerto Vallarta for your vacation.

We are delighted to read your review and see how you enjoyed our facilities; we are looking forward to have you back

Our very best regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 29, 2013 via mobile

I stayed at the Hyatt Resort and Spa for one week in November 2012 for my own birthday holiday retreat. I would reccommend this hotel to anyone look for a relaxing retreat. The hotel itself is beautiful with amazing views of the beach. The rooms are well maintained decorated with mexican themes. The bathroom is spacious and has both a full soaking tub and a large shower accented with river rock details. My room had a balcony looking over the pools and the beach. Serenity at its best. The service was superb. The grounds were all well maintained and landscaped beautifully. The gym inside the hotel is more than your average hotel gym. You have plenty of cardio equipment, free weights, weight machines and a full studio to do stretches or your own routine. The location is ideal, you cal walk to the marina in about five minutes from there you have a number of restaurants and shops. I plan on visiting and staying here again, it was just that good!

Stayed November 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 17, 2013
Dear guest

We appreciate your comments about your experience in our hotel, The Westin Resort & Spa, Puerto Vallarta; as you said our location is wonderful and remember that your have a ne home in Puerto Vallarta

Our very best regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golden
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 27, 2013

Did a week all inclusive, was a fair deal for the money, approx 1700.00 Canadian. The place does look a little dated, especially the view of the roof of the restaurant that is haphazardly covered in mismatched plywood. They are renovating which can be annoying but it has to be done sometime. The jackhammering from the residence pool was annoying as well. To their credit they keep the place very clean and all staff were great. Didn't like out view from the 6th floor so they moved us up to the 11th which was much better. Food was fine and drink service very good. Pool bar should be open much later, it closed at 5 or 6, maybe shoulder season hours? Not sure. Should have dehumidifiers in the rooms as everything is slightly damp all the time, the next hotel we stayed in had one and it made a world of difference. I would recommend the place, not Four Seasons but priced accordingly.

Room Tip: Stay above 6th floor for a better ocean view
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, April 30, 2013
Dear Guest,

Thank you for your comments, we are updating at a steady pace our facilities to ensure the maximum guest satisfaction, sorry if it was disturbing. All of your suggestions are being taken into account and passed on to our colleagues regarding such areas, as housekeeping and our restaurant head of department. Overall, I hope you had a lovely stay with us.

Kind Regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Puerto Vallarta
#13 Luxury Hotel in Puerto Vallarta
#14 Spa Hotel in Puerto Vallarta
#16 On the Beach Hotel in Puerto Vallarta
#20 Family Hotel in Puerto Vallarta
#27 Romantic Hotel in Puerto Vallarta
#31 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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