First, I would like to qualify this review by saying that I am a long time Starwood Platinum member; staying up to 100 nights a year in Starwood hotels. I have seen from stellar to really bad in the Starwood chain. This, ironically, is my first review on Trip Advisor (because I rely on this website so much myself).
There are two Starwood hotels to choose from in PV. I, obviously, chose the Westin because I believe that Westin(s) are a notch above Sheratons. This being said, I have to say that I was very pleased with my overall experience during my stay (6 nights / 7 days).
From the start, I was obviously valued as a Platinum member. While this may seem to be obvious, it most surely is not, as there are many hotels that cater to business travelers; wherein a Platinum member is no different that any other patron. The Westin PV, however, valued my status. I was in communications with Gabriela Franco, a concierge at the hotel, prior to arrival. Ms Franco assured me that my wife's birthday, as well as mine would be recognized upon arrival. She followed through by not only placing chocolate covered strawberries in our room upon arrival, but, upgrading me to a suite with a Jacuzzi on its balcony (she did this without using my applied SPG50 Suite Night Upgrades; having returned them to my account). Ms Franco is a standout employee at this hotel and I would recommend any advance communications you may need to be directed her way.
The overall hotel appearance is very clean with beautiful landscaping. Every staff member from front desk to housekeeper was very pleasant and seemed to value our patronage. The hotel is physically adjacent to Club Regina (timeshares); that from what I understand used to be owned by Starwood as well. Regina's buildings are in need of some paint, but are not too offsetting.
The Westin's Fitness Center was top-notch. It is shared by snotty time-share people who think they own the joint, but, as with all gyms...you have to own your space as they did. All equipment is new and up to date. There are free weights, a variety of machines to choose from as well as multiple cardio machines and a hardwood'ed room with inflatable balls, etcetera.
The rooms are very nice. I have only three complaints about the Westin PV and two of them are about my room. First, my AC was on the fritz and even with maintenance coming to "fix" it, it was still very warm (something that just happens and I am not gigging the Westin for this). Secondly and maybe most importantly, the beds are hard and very uncomfortable. We most certainty did not have the Suite Sleeper bed that this chain is known for. We traded pillows with our friends who had two double beds and didn't need all of theirs.
As for the other complaint. Don't eat in the restaurant at the hotel. We arrived with only two other tables being occupied. We still had extended wait times for our wait staff, to include our food that came out cold sans one out of four dishes. I would normally send plates back, however, there was no waiter for a good ten minutes after finally receiving our food. When I told the waiter that our food was cold, his response was a snarky apology with an offer of free wine (something we did not take him up on). There are several options to eat at in the very near (walking) distance. The Westin is expensive and obviously not worth the money.
The pool at this hotel is wonderful. There is an adjacent kiddie pool, so the adult pool is,...mostly adults with a nice swim up bar :o). I would really recommend doing as we did one day and rent a private cabana on the beach. We paid only $50 for this exclusive day with your own waiter etcetera.
I have read a lot of negative reviews about the beach at the Westin PV, but, I have to say I disagree with them. Now, if you are looking for party central, with thousands of bikini clad babes and drunken dudes,...this is not your place. However, if you are looking for a private little beach to sun or rent jet skis, swim, sail, etcetera,...this beach is for you. The vendors do a good job of staying off the hotel property, but once on the beach you are free game. Just look them in the eye and say no thanks...worked for me.
I want to give this resort 4&1/2 stars out of 5 but don't know how. It shied from 5 stars mainly due to their beds and their restaurant. I most definitely plan on making this a regular vacation destination! I would recommend this hotel to all couples and families for sure. If you are a spring-breaker or early twenties looking to party; you may want to stay in the downtown area and out of the Marina.
Get the Junior Suite. It is great for those that enjoy a sunset from your private Jacuzzi on you ba...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Our team at the Westin PV would like to thank you for your preference, and of course for your excellent feedback. Gabriela Franco is an excellent front desk manager and is always willing to help; our master concierge Josefina Ortega is very knowledgeable regarding Puerto Vallarta and its surrounding area and knows almost all there is to know about tours, restaurants and other destinations.
Our thanks for joining the SPG membership program; it is always rewarding to see first hand how much this service is appreciated. Your suggestions and comments are being taken into account, thank you once again for your preference and we await your return here in your home away from home.
Director of Sales and Marketing
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.