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“Great Property, Great Location” 4 of 5 stars
Review of Westin Resort & Spa Puerto Vallarta

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Westin Resort & Spa Puerto Vallarta
4.0 of 5 Resort   |   Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
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Hotel amenities
Ranked #32 of 119 hotels in Puerto Vallarta
Orillia, Canada
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
55 helpful votes 55 helpful votes
“Great Property, Great Location”
4 of 5 stars Reviewed March 20, 2013

The Westin Resort is a very well maintained property, conveniently located only 10 minutes from th airport. It is situated in the Marina District which offers a wide selection of restaurants, within easy walking distance.
The grounds at the Westin is perfectly manicured and we found all the staff, from the front desk to the beach bar waiters to be very friendly
The Lobby Bar has Happy Hour every nite from 6pm to 7 pm and offers a great view of the property.
The rooms are well appointed and the beds and pillows superb. our room had a lovely balcony , facing Bandarus Bay.
We enjoyed our stay very much and would definately stay at this resort again..

Room Tip: Room # 916 and #920 have lovely ocean views. I would assume 816, 716 etc would offer the same. Smok...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 2, 2013
Dear Guest

Thank you very much for providing us with the feedback of your recent stay at our hotel and for the valuable tips for our guest. Our Hotel was constructed with the concept of having all our rooms facing the Ocean bay, that’s why the views from the rooms or lobby bar are breathtaking.
We are glad to read that our mission was accomplished and that you had a wonderful stay. The Westin Resort & Spa Puerto Vallarta can’t wait to have you back soon!

Kind Regards

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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Seattle, Washington
Top Contributor
97 reviews 97 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 19, 2013 via mobile

We had the most incredible vacation feb 2012 at the westin. The rooms were spacious, always clean, every rooms seems to have a good view of the ocean and pool.
The drinks are strong and tasty at the beach bar. We loved the big beds between the pool and beach. Great location near the marina. Don't bother with all inclusive, there are lots of great restaurants within walking distance. We would definitely return to this hotel next time in PV.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 2, 2013
Dear Guest,

We are more than pleased to hear your comments on our hotel and more importantly that you loved our property and services so much! The views, the rooms, the drinks and our facilities are all part of The Westin Resort & Spa Puerto Vallarta experience!

We are looking forward to welcome you both in a near future!

Warm Regards from Puerto Vallarta

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eureka, California
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed for several weeks at the Westin, and absolutely loved the experience. We stayed there last year through Christmas and New Years, so were so pleased that the second experience was just as nice. It is very challenging to find "dog friendly" hotels and this hotel's staff treated our small terrier, Sailor, like one of their own. What others say about the staff being so gracious, from the door greeters to the house maids and gardeners, is true. The Starwood discounts on food and beverages really is a benefit. The restaurant's breakfast buffet has the best 'homemade' Mexican cuisine...we skipped the classic eggs and bacon!
As you drive into the area where the Westin is , you may think,"uh-oh!" due to a deserted construction site, but upon arrival you will be so pleased with your stay.

Room Tip: The upper floors have a spectacular view ofnthe harbor and ship arrivals.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 2, 2013
We are more that glad to hear that you absolutely loved the experience of staying at the Westin Resort & Spa Puerto Vallarta twice, thank you for your loyalty.
Our hotel is dog friendly, even the dog beds are made especially for their comfort, I hope Sailor enjoyed it! Once again thank you for your feedback about our hotel and staff who really appreciate such comments. Being a member of SPG, Starwood Preferred Guests, brings numerous advantages to your stay in any of our Starwood properties, we are glad to hear that your part of our community.
Hope to see you soon

Kind Regards

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
squamish
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2013

Our stay at the Westin in PV was relaxing and lovely. The staff are very friendly and helpful. The hotel is clean and beautiful and the beach was great. Also, it was quiet and the pool and beach weren't busy at all.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 2, 2013
Dear Guest,
Thank you so much for your nice review, we are happy and glad to read that you enjoyed your vacations here with us in Puerto Vallarta. We really appreciate your comments about our staff, which will clearly be happy and motivated to read this.

Please come back to visit soon; we will be happy to welcome you again.

Kind Regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 16, 2013

In our first visit to Puerto Vallarta in March 2012, I chose the Westin after a careful search of Trip Advisor reviews. It was such a positive experience that we decided to repeat it this March, despite pre-arming myself with Marriott credit cards and discount opportunities. The Westin offered a deluxe room with a Jacuzzi on the balcony for a reasonable price. Given last year’s good experience, I decided to go with the Westin again. I am glad I did. Everything worked well, including the Jacuzzi. The “heavenly bed” matched its name. The Starwood discounts on poolside drinks and snacks made a difference. The staff (with the possible exception of whoever was in charge of refilling our coffee supply) was wonderful -- around the pool, cleaning our room, serving our breakfasts, helping us with cabs, and checking us in and out (thank you, Josefina). It’s just a $10 cab ride to all the town center restaurants.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 6, 2013
Dear Guest,

Thank you so much for choosing The Westin Resort & Spa Puerto Vallarta for your two trips to Puerto Vallarta, and for being such a loyal customer. We are glad to hear that you had a wonderful experience with us and that you enjoyed the services we provide. Please come back to visit soon; We will be happy to welcome you again.

Kind Regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haines, OR
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 16, 2013

From the time we were assisted out of the taxi until we left we felt very welcomed and comfortable at the Westin. Our every need was attended to with speed and graciousness by all. We would definitely return should we find ourselves back in Puerto Vallarta. Being on the grounds of the Westin is a world all of its own, very tranquil. 1st TIMERS to PV...Upon arriving at the Puerto Vallarta Airport (PVR) getting your luggage and going thru customs takes a bit of time. Go potty before getting off the airplane or use the closest one as you journey thru the airport as several flights may be coming in close together. Use the inside taxi booths to pay for the taxi voucher, ours cost $14 for the drive to the Westin for 2. ALWAYS ask what the taxi cost will be to your destination before getting in. We were unable to exchange US dollars at the Phoenix airport so did a very small amount (taxi & tipping) at the PVR airport, terrible exchange rate. The Westin gave us the best exchange rate during our stay when cash was needed. Spent 4 nights at the Westin and ate 3 of our breakfasts and several evening meals at the hotel, so much food we only ate 2 meals a day. All food at the hotel wherever eaten was delicious. Try the Tequila Bar Lounge on the lobby floor, happy hour with a nice light meal menu with plenty of choices and cozy atmosphere. The resort has many options of where to hang out on lounge chairs near the pools or on the property in front of the SMALL beach area. We were unable to go into the ocean the first 3 days because of rough waters. We were disappointed with the lack of beach area, however we were very pleased with the pools and spent most of our time there when lounging, towels available at the pool area. Nice gym equipment available for guest use at the Fitness Center. Landscaping is beautiful and a joy to view from our balcony or anywhere for that matter. We are SPG members and offered several free amenities on arrival, we opted for free room Internet during our stay. If you are a SPG member ASK about the current 20% discount on food and beverages after the breakfast serving hours. The Westin has a concierge who can book anything you desire, including restaurant reservations as well as activities. When you walk the nearby streets locals are coming at you wanting you to listen to a timeshare presentation and then give you free or discounted activities, politely say no and walk away. The Westin isn't really very close to anything other than other hotels and a big marina down the street a ways where you can walk to other restaurants. Would require a taxi ride to go to Old Puerto Vallarta Plaza area for shopping and dining. If you have AAA buy their Mexico tour book for valuable info about the area.
Desire fine dining experience and a splurge, check out the Vista Grill in Puerto Vallarta up in the hills overlooking the bay and city lights, marvelous experience.

Room Tip: It appears all rooms have a small view of the bay, balconies and face the hotel's interior pool...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 6, 2013
Dear Guest,
Thank you so much for the amazing comments and for all the valuable tips you gave to everyone who will come to our hotel or to Puerto Vallarta. We are glad to hear you enjoyed our restaurant menus, as you confirmed our delicious food and that you were given an outstanding service.

Being a member of SPG, Starwood Preferred Guests, brings numerous advantages to your stay in any of our Starwood properties, we are glad to hear that your part of our community.
We look forward to Welcome you in a near future,

Kind regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apache Junction, Arizona
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

This was my 4th stay in the past year at the Westin. I love the hotel! The staff is fantastic! The rooms are great, especially the bed! The location is perfect, beach access is great, very close to Marina and very short taxi ride to old town Puerto Vallarta. I visit Puerto Vallarta often and the Westin is the only place I stay!!!!!

Room Tip: The top two floors have awesome views, but all rooms are great!
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, May 6, 2013
Dear Guest,
We would like to thank you for choosing Westin Resort & Spa Puerto Vallarta.

We are very glad to read that our facilities and services exceeded your expectations and that you feel like at home.

Once again thank you for your nice comments! We really look forward to welcome you back in a really near future.

Kind regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Puerto Vallarta
#14 Spa Hotel in Puerto Vallarta
#14 Luxury Hotel in Puerto Vallarta
#14 Top resorts Hotel in Puerto Vallarta
#17 On the Beach Hotel in Puerto Vallarta
#20 Family Hotel in Puerto Vallarta
#27 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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