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All 118 Puerto Vallarta hotels

Westin Resort & Spa Puerto Vallarta: Traveler Reviews

4.0 of 5
Paseo de la Marina Sur No. 205, Puerto Vallarta 48354, Mexico
Hotel amenities
Westin Resort & Spa Puerto Vallarta
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74%
Ranked #23 of 118 hotels in Puerto Vallarta
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809 reviews from our community

Traveler rating
    311
    282
    122
    64
    30
See reviews for
Families
118
 
Couples
319
 
Solo
36
 
Business
42
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Seattle
1 review
“Family Vacation -- Perfect!”
5 of 5 stars Reviewed March 14, 2013

Twenty-five members of our family, including 14 children and teenagers, enjoyed a week at the Westin Resort & Spa. The staff, the waitpersons, the food/beverages, and the pool/ocean areas were excellent. The children and teenagers were treated with kindness and respect. Although the rooms, including the beds, were comfortable, they could use some renovation. Rather outdated and the lamps didn't all work. However, we were in our rooms very little so it wasn't a problem. The bathrooms are large and well-equipt. It was quiet in the room.

Room Tip: All our rooms were on the 8th floor with great views of the pool area and ocean. Elevators were rea...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Margaret36Seattle about Westin Resort & Spa Puerto Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
May 6, 2013
Dear Guest,

Thank you for your nice comments and for choosing our hotel for your vacations. It is true that our hotel is perfect and very convenience for families and couples so we are glad to hear it did meet your expectations. About the rooms, sorry for the inconvenient of the lamps, we will notify housekeeping and maintenance departments to check all the rooms, thank you for letting us now. However we do hope to welcome you back in a near future

Kind regards

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“must go all-inclusive!!”
5 of 5 stars Reviewed March 14, 2013

The wife and I stayed at the Westin for an all-inclusive trip. We have an amazing time. As expected, the service and people were wonderful and so friendly. The Westin is a huge resort so there are plenty of areas to relax and hang out at. They have two giant pools where you can enjoy swimming. We also made good use of the gym during our stay. Got a massage at their spa which was very nice. Their spa area is nothing impressive though. The best of part of this trip was the food and drinks (including alcohol) of course. We did the all-inclusive (AI) package so all foods, drinks, gratuities, wi-fi, and room service were paid for.

My expectations for the food were not very high, but boy was I wrong. The presentation of the food, the portion size, the freshness, and the taste were excellent. Only the steak and sea food restaurant is not included in the AI. We even ordered room service multiple times which was so nice. (Got a taste for how rich people travel) The only down side to an AI trip for me is that I ate way too much. I have no self control when it comes to food so I just kept eating every couple hours! Now I'm working hard to lose those extra pounds!

Going out to the city of Puerto Vallarta is easy because there is a bus stop right across the street from the Westin.

TRAVEL TIP!!! If its your first time going, don't get duped at the airport like we did. As soon as you walk out of the terminal, you'll be bombarded with sales guys for activities, other resorts, etc. Just say no thanks to all of them and keep walking outside. Then you'll be hit with another wall of taxi folks selling a cab ride for $18 US which is roughly 225 pesos - Don't take it!! You need to walk out of the airport over the bridge and then take a cab ride from there. We found out at the hotel that a cab ride only costs 50 pesos which is what we paid for our ride back to the airport.

All in all, this was a wonderful trip and we would definitely come back to the Westin!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask steve k about Westin Resort & Spa Puerto Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review
May 6, 2013
Dear guest,

Thank you for your great comments about your recent stay at The Westin Puerto Vallarta, your detailed feedback and for the tips you gave for future travelers.

We are glad to know you specially enjoyed the food and drinks during your stay. We will inform our F&B team of your wonderful comments regarding their food, as they will be really pleased to hear them.

We enjoy creating life-long memories for our guests, so please come back soon. We are waiting for you.!

Kind regards

Cristina Castillo
Director of Sales and Marketing
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Maple Valley, Washington
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
“Beautiful grounds and a great location”
5 of 5 stars Reviewed March 10, 2013

I have stayed here on several occassions and have never been displeased.
The rooms have a beautiful view of the expansive pool area. Comfortable bed with quality sheets and towels. The grounds are kept in prestine
condition.
Easy access to the Marina area shopping and restaurants. Friendly accommodating staff!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask atarnove about Westin Resort & Spa Puerto Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director Comercial at Westin Resort & Spa Puerto Vallarta, responded to this review
May 27, 2013
Dear Guest,

I am pleased to hear that you are a loyal customer and that you keep coming back. We are delighted to read that you really enjoyed the views and the pool area.
Hope to see you both again soon

Kind Regards

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Simple Truth”
4 of 5 stars Reviewed March 9, 2013

Quick check-in process
Very close to the airport
Easy parking
Lovely view
Nice clean rooms
Excellent water pressure
Wifi isn't free but it is very fast
Friendly efficient staff

Rooms service food was awful

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Char-lay845 about Westin Resort & Spa Puerto Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director Comercial at Westin Resort & Spa Puerto Vallarta, responded to this review
May 27, 2013
Dear Guest

Thank you for your comments; we will inform the Food and Beverage manager about you experience with our room service department. However we really hope that overall you had a lovely stay, and that you were able to enjoy Puerto Vallarta and the Westin Resort & Spa Puerto Vallarta.

Kind Regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great rooms, great beach, friendly staff”
5 of 5 stars Reviewed March 5, 2013

My stay at The Westin was very good this year. The room had a balcony and overlooked the ocean. The bathroom is very nice. The shower has good water pressure. Rooms have Wi-Fi, but you need to pay for it 184 pesos a day. There is a bathrobe. The beach has beach chairs and umbrellas and they serve you lunch. The staff was very nice. I would recommend it highly.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by pashenka for Puerto Vallarta
Ask pashenka about Westin Resort & Spa Puerto Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director Comercial at Westin Resort & Spa Puerto Vallarta, responded to this review
May 27, 2013
Dear Guest

Thank you for staying with us at the Westin Resort & Spa Puerto Vallarta. We are glad to hear you enjoyed our Heavenly Shower created to the best of your benefit and comfort. Thank you again for recommending us, and we hope to see you again soon.

Kind Regards

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Westin Resort & Spa Puerto Vallarta
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Additional Information about Westin Resort & Spa Puerto Vallarta

Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Address: Paseo de la Marina Sur No. 205, Puerto Vallarta 48354, Mexico
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotels in Puerto Vallarta
#11 Luxury Hotels in Puerto Vallarta
#12 On the Beach Hotels in Puerto Vallarta
#18 Romantic Hotels in Puerto Vallarta
#25 Family Hotels in Puerto Vallarta
Price Range: $$
Hotel Class:4 star (4*)
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