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Westin Resort & Spa Puerto Vallarta: Traveler Reviews

4.0 of 5
Paseo de la Marina Sur No. 205, Puerto Vallarta 48354, Mexico
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Westin Resort & Spa Puerto Vallarta
Ranked #23 of 117 hotels in Puerto Vallarta
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802 reviews from our community

Traveler rating
    308
    280
    121
    63
    30
See reviews for
Families
117
 
Couples
314
 
Solo
36
 
Business
42
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto, Canada
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
34 helpful votes 34 helpful votes
“Re: kids pool/playground/weddings and food”
3 of 5 stars Reviewed February 20, 2013 via mobile

We actually stayed next door at the club regina but spent a lot of time at the Westin side so I thought I would comment on the pool / children's facilities and Resturant

The kids pool was really nice and where we spent most of our time. I would have preferred that it didn't have the 4ft drops as a kids pool but I suppose the varying depths appeal to older kids too.

The playground was basic but enough fun for my little guy. Slide/swings/ladder. They had items available to paint for a fee. The activities lady at the palpa was delightful to talk to.

I didn't prefer how they had all these inflatables out by the kids pool to taunt the kids but yet you had to pay $10 a day to use them. A bit of a nightmare for parents. Would be better if they were in the activities hut or at least tied down / with a sign that there is a fee. I watched constantly kids freaking out that they couldn't play with them and parents fight them away from the distraction. Not what a parent wants to deal with on a vacation I'm sure.

The Westin pool bar / Resturant had decent menu selections but I found most items to be really overpriced for Mexico and especially for pool food. Ie $15 for a chicken Cesar wrap and another almost $6 for French fries!! Yet the sandwiches and paninis come with the fries? And the kids menu reads that it comes with fries and a fruit with chocolate but it arrived without the fruit and when i inquired i was advised that its either the fries or the fruit. Odd. We didn't experience the buffet breakfast at the hotel but I hear its over $20pp whereas at the regina next door it's currently $13 for 2 people! I guess cause its a Westin they can get away with charging more for no apparent reason. I will give credit to the chicken panini with fries for only $15. Good deal and delicious. Great portion

We also witnessed a wedding while we were there and I have to say that it was probably one of the most beautiful destination wedding set ups I've ever seen of a resort. They turned the beach cabanas into little private sitting areas and brought in all kinds of lovely white furniture and details which made it serene. I'd totally consider it for a wedding!!!

Stayed February 2013, traveled with family
Was this review helpful? Yes 1
See 7 more reviews by cberenguer for Puerto Vallarta
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Good room, nice property, good service”
4 of 5 stars Reviewed February 20, 2013

Hotel room had a beautiful view on floor 10, comfortable beds and very nice property. Good service throughout. Beware of 3rd person charges of $500 pesos a night. Breakfast costs $270 a person for the buffet and is limited. Marriott's buffet is much better and is a short walk away.

Room Tip: the higher the better
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask travel0104 about Westin Resort & Spa Puerto Vallarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WI
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Beautiful Property”
4 of 5 stars Reviewed February 18, 2013

The property surrounding the hotel was very nice and well kept. The hotel and the room was clean. We got a great deal on hotwire for around $56 a night-so not at all disappointed. According to the lady at check-in the room was recently remodeled but showed some signs of wear and tear already. Furniture banged up and the safe didn't work. Minor details such as dried grout on the floor and caulk not cleaned up from the remodel was evident. That being said, I was still very pleased with the deal and everyone on the property was very friendly. The pool is great and open from 8am-9pm. My husband purchased the internet a couple times and is expensive, but works while you're out on the balcony-not so much in the room. We ate at the breakfast buffet twice-it is very pricey for breakfast though I think it was over 600 pesos for two people by time you add in a tip. We wandered over to the Regina and still had a very good breakfast buffet for half the price-less than 280 pesos.

Room Tip: The higher the better of course. We were on the fourth floor-could see a little bit of the ocean and...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by jnaum063 for Puerto Vallarta
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“You get what you pay for.”
4 of 5 stars Reviewed February 18, 2013

The bad reviews probably came from people who paid too much. There are rates on the Internet that are very affordable and appropriate for a 4-star on the beach in the marina area. The location is great. $5 cab ride from the airport. Many restaurants and shops in the marina area. In fact, our favorite is Tacos and Beer right down the street - cheep and good! For a little nicer dinner try Las Palomas (not las palomas dorado that faces the marina, but go farther to Popa street where the new condos are.) Also on Popa is a great market, a liquor store, pizza, frozen yogurt, indian food, and Starbucks.

The beach at the hotel is not beautiful, but it is clean and swimmable. We didn't notice any renovation/construction noise that others have complained about. The free Internet in the lobby worked well so we didn't need to pay for it in the room or by the pool.

There is a full size coffee maker in the room and the first package of coffee is free, but we had to call and ask them to bring it to our room. They will also bring robes, slippers, or anything else you need, just ask and they will be happy to bring it to you.

This resort is not the most opulent in the Marina area, but all in all it was a nice vacation and met our expectations.

Room Tip: The higher the floor, the better the view. Some higher rooms have a jacuzzi on the balcony, they are...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by karenj57 for Puerto Vallarta
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice Property”
4 of 5 stars Reviewed February 16, 2013

Solid vacation property. The prices of the rooms are in expensive but the food is pricy, especially for what it is, Breakfast is the best. For lunch or at the pool, order the nachos. The burger is a frozen patty and not that good. Also, the internet is expensive and dies not work. You are better off using the free service by the pool or in the lobby. The grounds are well kept and the pool is very nice.

Also - this is really not a spa.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Resort & Spa Puerto Vallarta

Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta
Address: Paseo de la Marina Sur No. 205, Puerto Vallarta 48354, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotels in Puerto Vallarta
#11 Luxury Hotels in Puerto Vallarta
#12 On the Beach Hotels in Puerto Vallarta
#18 Romantic Hotels in Puerto Vallarta
#25 Family Hotels in Puerto Vallarta
Price Range: $
Hotel Class:4 star (4*)
Reservation Options:
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