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“Beautiful Property, Great Service” 5 of 5 stars
Review of Westin Resort & Spa Puerto Vallarta

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Westin Resort & Spa Puerto Vallarta
4.0 of 5 Resort   |   Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico   |  
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Hotel amenities
Ranked #35 of 121 hotels in Puerto Vallarta
Houston, Tx
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“Beautiful Property, Great Service”
5 of 5 stars Reviewed November 19, 2011

Had a very enjoyable short 2 day stay. Nice restaurants and beach bar. The beach and pool area are beautiful and well taken care of. The double room was spacious and well appointed.On the 2nd day we failed to remove the "do not disturb" tag so our room was not serviced. We called the front desk, went for a drink at the pool bar, and on our return the room was perfect. Great, prompt service. The entire staff did an excellent job.

Room Tip: No problem, all the rooms have an ocean/pool view.
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  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, November 22, 2011
Dear guest,

Thank you very much for sharing your experience, our staff is commited to create a memorable stay to ur clients. We appreciate your loyalty

Our best Regards

Pedro Groschopp Cristina Castillo
General Manager Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Portland, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 14, 2011

Extremely conscious and responsive staff. Everyone from the management to the service staff were exceptional. They should go assist the St. Regis with details! Grounds well tended to. Buffet and club lounge better than most Starwoods. My only complaint, was the temperature of their fitness center. While I think they tried to lower it and could not, it was much to hot to do an intense cardio workout for someone that lives where the heat never gets high. The room was spectacular with a jacuzzi on the deck where we filled it with cold water and watched the sun set.

Room Tip: High room with a jacuzzi on the deck
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, November 16, 2011
Dear guest,

We are very pleased to learn about your experience in our hotel, The Westin Resort & Spa, Puerto Vallarta. We appreciate your feeback about out fitness center temperature, we have made the arrangements to avoid this type of experience to our guests during utilizing our fitness facilities. Thank you very much for you business and we hope to have you back very soon. Mi casa es su casa as we say in Mexico.
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San Miguel de Allende, Mexico
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 10, 2011

My girlfriend and I returned to the Westin at the beginning of November after having stayed there for a week back in May. We were again impressed with the beautiful, palm-filled grounds, the lovely pool areas (especially on the timeshare side of the property) and with Yuser, who's attentive beachside food and drink service was great. This time, however, we noticed a number of problems with the room itself which, although individually not very significant, were nonetheless bothersome in the aggregate. The light above the room's dressing mirror had been hastily taped together with electrical tape, and could only be made to work if one physically pushed the two separated piecess together, rendering it practically unusable. Only one of the shower's dual heads worked, and the flow was unadjustable. The opening between the bathroom and the sleeping area was covered with louvred doors that left large gaps between the doors and the frame, which significantly reduced privacy. The phone kept flashing a "message waiting" light, even though we had no messages, and emitted weak "rings" and beeps with enough regularity that we finally had to unplug it. The bathroom sink faucet flow slowly lessened as water was run, forcing us to keep adjusting the faucets to keep the water running. And the maid neglected to replenish the kleenex supply two days in a row. Again, none of these problems was enough on it's own to be more than a minor nusiance, but, collectively, they detracted from our overall enjoyment of the room.
As others have pointed out, the Westin is not near downtown Vallarta, so if you're interested in bar-hopping, shopping or people watching on the Malecon, it's probably not the place for you. On the other hand, it's just a 10 minute walk from the Marina with all of it's restaurants (try Mr. Cream for breakfast and Paul Bhalla's Bombay Brasserie for really tasty Indian food), shops and fishing charter operations, and it's in a much quieter area than downtown.

Room Tip: If you don't care about taking baths, ask for a room without a tub. Othewise you'll get a b...
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, November 16, 2011
Dea guest
First of all thank you very much for choosing The Westin Resort & Spa, Puerto Vallarta for the second time, your feedback is very important to us to improve our services. I would like to share with you that we have done some changes to improve our guests experience in our hotel; we just finished room renovations and the idea to have a window between the bath room and bed room is to have a more open ambience and we left some rooms with out this windows for clients that prefer more privacy and our guest have a secon alternative.

We appreciate your business and hope to see you soon in your home in Puerto Vallarta, The Westin Resort & Spa, Puerto Vallarta
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San Diego, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2011

Pedro was the first person to greet us and he was very friendly helpful with our bags. Fridel Von Son is the guest service manager, she also greeted us and made sure that everything was perfect during our stay, she gets 5 big stars from us. Starwood staff and hospitality once again outperforms my Marriott platinum experiences. Enberto at the swim-up pool bar mixed up fantastic libations all during our trip. The pool area is beautiful and there is a really nice beach as well with beds.

If you are platinum, the club lounge is very nice and has a cocktail hour at night. The breakfast buffet in the morning at Palmar was one of the best I've experienced. If you are not a fan of birds, I would choose indoor seating however.

If you have the opportunity, definitely book one of the rooms with a jacuzzi on the balcony. We stayed in 829 and it was beautiful. You will get fantastic views of the bay and during the day you can fill the tub with cool water and enjoy your own private paradise. At night, get some champagne, fill it up with hot water, turn on the jets and melt away any stress you may have had prior to your trip.

I just took a brief trip to the gym/spa but it was well equipped and the spa inviting.

I will come back here again on a future trip and look forward to planning it soon.

Room Tip: Get the rooms with the jacuzzi on the balcony...amazing!
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, November 16, 2011
Dear guest,
Thank you very much for sharing your experience during your recent visit to The Westin Resort & Spa, Puerto Vallarta, We are vey lucky to have Pedro and Fridel as part of our team, our associates are vey commited to create memorable experience to our guests.
Intuitive and Personalized service make you feel renovated.

We hope to have the opportunity to have you back very soon.

Pedro Groschopp Cristina Castillo
General Manager Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Pole, Alaska (God's backyard)
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 1, 2011

We just returne from a 10 night stay here and would return. Our room on the 6th floor closest to the ocean was fine. No problems with anything. Beautiful views of the whole area. Pedro is the greatest! His happy spirit was much appreciated! He remembered our plans and would ask how things were going. Great source of information ... between Gabriel at the Front Desk and Pedro at the door we always had accurate information. Housekeeping would check several times a day and leave a card saying they had been by but didn't disturb us due to our "Do Not Disturb" sign being out. We just asked for what we needed when it was convinent for us and had no problem getting anything.
We LOVED the pools, the beach is well kept but the area is not sandy, it is full of pebbles and small rocks which makes it hard to walk. If you want a nice sandy beach ... this is NOT the place to stay.
We thoroughly enjoyed our stay! Thanks!!

Room Tip: We liked the ocean view which was on the 6th floor, Rooms in the 624-632 are closest to the Bay/ocea...
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, November 16, 2011
Dear guest,
Thank you very much for sharing your experience at The Westin Resort & Spa, Puerto Vallarta. We are so proud of our staff and associates like Pedro and Gabriel that make the difference with our guests. Intuition, Personalized service and make your feel renovated are our objectives
Your feedback is very importat to us in order to improve our clients experience. We are taking in consideration your coments about our beach and we will do an action plan to clean our beach and separate apart the small rocks, I am sure this action will help our beach area
Our very best regards

Pedro Groschopp Cristina Castillo
General Manager Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 31, 2011

I stayed at the Westin on my own, as I prepared to head up the coast to Sayulita. My purposes were to have a peaceful place to transition without any hassles: reading, swimming, eating, yoga, etc. I was not looking for the PV party scene!
I stayed in a lovely room facing the ocean with a balcony. The hotel was incredibly clean and felt homey, and was decorated in a regionally appropriate style.
I loved that the hotel was away from any kind of main drag.
I also really appreciated how quiet the place was when I was there- definitely a place for grown-ups. I could see this being a wonderful romantic getaway, and also fantastic for business travelers.
In PV I also stayed at the big Marriott (Casa Magna), which I did not like as much as the Westin as it wasn't as stylish. I also visited some friends staying at one of the all-inclusives in town, and it just made me so glad I stayed at the Westin.
Great staff, from check-in to all the meals.
Incredible breakfast/brunch buffet!!!!
Cons? If you're looking for a party,this isn't the place. It's really, really quiet.

I want to go back!! This would be the perfect place for a quiet weekend away.

  • Stayed December 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at Westin Resort & Spa Puerto Vallarta, responded to this review, November 16, 2011
Dear guest,
We enjoyed learning about your experience at The Westin Resort & Spa, Puerto Vallarta. Our hotel offers you this quite ambience due to our spacious lay out, the palm trees and the sound of the waves...we hope to have the opportunity to have you back very soon.
Our very best regards

Pedro Groschopp Cristina Castillo
General Manager Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2011

This was my first vacation in Puerto Vallarta and I stayed at the Westin Resort and Spa, Puerto Vallarta. All the staff members are very friendly, professional and will help you in any way they can. The room I had was very nice, with a great view of the swimming pools and ocean. I plan to return for another vacation in the near future. Also, the food was great.

Room Tip: Internet charge expensive.
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Resort & Spa Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Puerto Vallarta
#14 Luxury Hotel in Puerto Vallarta
#15 Top resorts Hotel in Puerto Vallarta
#18 Family Hotel in Puerto Vallarta
#20 On the Beach Hotel in Puerto Vallarta
#26 Romantic Hotel in Puerto Vallarta
#35 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Resort & Spa Puerto Vallarta 4*
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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