Well I like to do my research and cost is a factor for me. I looked online for about two months before deciding to make this purchase and we all know how anxious one is to make sure they buy the 'perfect' experience. Well it certainly came close to that!
I travelled with my parents who are in their 60's, my husband and my almost 4 year old son. I read almost every review online as including Trip advisor to be the best source of 'real' reviews and I was not disappointed.
I was looking for a hotel that had character and a Mexican feel as I don't particularly like staying in big chains. I am a former backpacker and on my last travels 5 years ago in Mexico with Intrepid/GAP Adventures we stayed at a number of local hotels and it opened my eyes. I do like the Hilton etc.. not that they are not great - its that when I am in my room I could be in Honolulu or anywhere that has a Hilton.
Local ambience is exactly what we got. From the moment we hopped out of the taxi the service was fantastic. The bellhop was so helpful and attentive and made sure we were comfortable. Check in at reception looked a bit chaotic but was relatively quick. I would however recommend allowing at least 15 minutes when departing to the airport as there was a huddle of people with most people rushing about last minute.
We paid for an upgrade though after seeing the room we were switched to another and it was the best! I would recommend #320.
It has a direct view onto the water and you will not be disappointed.
The housekeeper Lupita was a godsend - I only wish I could take her home. My parents commented on the creative decoration she fashioned out of towels and then each day after that they came back to a new little surprise. It really made an impression on my parents who travel extensively.
The room was nice. Two large beds and everything we needed. The TV was a bit older but we were not there to watch tv so it did not bother us. We did have problems with the toilet 3 times but within a minute of calling a maintenance man was there and fixed it.
We did the all inclusive and I am so glad we did! We saved so much money! I calculated it and could have paid an extra $1000 USD for all the meals we ate! I never realized how expensive eating in PV could be!!
The hotel restaurant was nice, spacious and best of all had the best staff I have ever encountered. We stayed 7 days and it was nice to have our favorite waiters reserve a table for us - a nice touch that made us feel special. Our favorite waiter was Betulio - just great! Attentive, friendly and always had a smile!!
In terms of the buffet style breakfast, lunch and dinner I was happy with the range. I did have some reservations after reading some reviews online but am so glad we chose all inclusive! The fresh juices at breakfast were the best!! My favorite themed night was the Mexican Fiesta night otherwise there was always a fresh range of food -some repeated but I would recommend the fish every time.
The beach was beautiful -though it did take two days to get used to saying "No Gracias" every two seconds someone tried to sell us something. However.. in saying that...if you observe the sellers all day trudging through the sand in the heat - sometimes with babies on their backs or carrying heavy loads of merchandise - there really is no reason to get angry - they are just trying to survive. But if you are someone who cannot handle reality or don't want to on your vacation then I would stick to the pool area or maybe suggest staying at another hotel further out of town with a private beach.
The pool was nice - sure it was busy here and there with lots of Mexican children on the weekend but I liked that. My son made new friends and we all learnt Spanish from the children for about three hours one afternoon!
Lastly - we did go to the Spa and I had three massages, pedicure and a facial. My favorite lady was Luz. Great massage and impeccable pedicure. It is more expensive than on the street where a massage is $30 but I had one of those and went back to Luz to improve on that experience!
All in all a great trip - great memories and most memorable was the staff and location of this hotel that made this trip perfect!
- Official Description (provided by the hotel):
- A charming colonial Boutique Style Hotel designed and tastefully decorated to reflect style, refined hospitality and the unique flavor of the Mexican "Haciendas" of the 19th century. The recent decor is uniform and upgraded to compliment its charm and displaying the handiwork from Mexico. If you want to capture the true essence of Mexico this is the perfect place to stay. ... more less
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- Also Known As:
- Playa Los Arcos Hotel Beach Resort And Spa
- Playa Los Arcos Hotel Beach Puerto Vallarta
- Playa Los Arcos Puerto Vallarta