Let me preface this by saying I don't know what it cost to stay here (have been to Puerto Vallarta five times including this one and have yet to pay--we usually stay with family in their homes and once in a timeshare they had), so I don't have a price point to compare with the service we received or P.V. in general. Stayed for 2 nights in June, mid-week, as a birthday gift. Had a third floor two bed room and the stay was all-inclusive.
The property is older and has obviously been undergoing renovations (they were fixing up something by the pool, a bar I think, but construction sounds were minimal and didn't start until about 11 am). You could tell that parts of the room had recently been re-done---the walls were newly renovated and painted but the closet and balcony looked a bit dated and the balcony had a leak in one corner which we noticed when it rained. The bathroom was small but had everything we needed. As far as I could tell, all of the rooms have balconies. The elevators have see-through panels that look like they need to be replaced. I don't know how they are deciding what parts get renovated and in what order.
I found the rest of the property to be quite pleasant and they have some iguanas as pets, lounging about the green areas. The pool water felt a bit cold but that was mainly due to the fact it was unseasonably cool for June in Puerto Vallarta. My only complaint was that there are supposed to be pool sections for kids and for adults and the hotel staff need to be on top of this because it's obvious the kids and their parents are ignoring the signs completely. Not a problem because the hotel was not filled to capacity but I can see on a weekend/holiday how it might drive you crazy (the fact is, it's a family-oriented hotel--if you don't want to see a lot of kids running around, stay elsewhere). Beach access was great but unfortunately, because of the rain, the waves were really rough and there was a red flag out all three days (means dangerous conditions--exercise caution or just plain stay out, which we did).
The hotel's location is great. It's close to all of the places you'd want to visit in downtown Puerto Vallarta and you can walk--we were out around 10 pm near the hotel and felt perfectly safe.
The food was good, not great, but we found plenty of variety everyday and certainly never went hungry. The waiters were very attentive. This was my first all-inclusive hotel experience, mainly because I've always found the cons (you can't try out new restaurants, if you're sight-seeing you have to go back to the hotel to eat) to outweigh the pros, but in this case we were travelling with older relatives who would have had trouble walking to restaurants anyway. In general if you aren't already familiar with an area/city, all-inclusives are probably not the way to go regardless of the food quality/variety. This hotel would be a good choice for someone who wants a centrally located place from which to explore but who also wants good pool and beach access, assuming you get a good rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.