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“Great location” 3 of 5 stars
Review of Playa Los Arcos Hotel Beach Resort & Spa

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Playa Los Arcos Hotel Beach Resort & Spa
3.0 of 5 Hotel   |   Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48280, Mexico   |  
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Hotel website
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Hotel amenities
Special Price
35% off room rate
Ranked #26 of 121 Hotels in Puerto Vallarta
Las Vegas, Nevada
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
“Great location”
3 of 5 stars Reviewed February 17, 2013

This was our first time staying in the Romantic Zone/Centro (or however that area's referred). Loved it. Lots of restaurants, coffee shops, taco stands, palapa bars, liquor stores, convenience stores, shops etc all within walking distance.

There's great food all around the hotel and cheap beers if that's your thing. You can find beer for as cheap as a dollar a bottle even on the beach (Sea Monkey). At most you'll pay $3 but you can many times buy buckets of beer / 5 for $10. Most run happy hour specials so you'll rarely pay $3 a beer anyway.

The hotel itself is nice upon entry, the lobby and pool area are beautiful and the staff does a great job of keeping it all clean. The WIFI is spotty and doesn't work in some rooms but it's free so no complaints there.

Like most other reviewers the first room they put us in wasn't what we expected. It had the view we wanted and balcony privacy but it had a kitchen exhaust fan right off the balcony that made sitting out kind of gross and I'd expect unhealthy. They immediately moved us upon request and showed us two other rooms to choose from, one with less balcony privacy (facing the pool), one with good privacy. We took the room with more privacy (facing the North side, side street, beach and neighboring hotel). It too had a serous issue with kitchen exhaust but we dealt with it not wanting to move again.

Our maid did a wonderful job of keeping our room spotless, the room and bathroom were a bit dated but everything worked and considering what it cost to stay there it was exactly what we expected. Our beds were hard, we must not have had the new pillow tops other reviewers have talked about. Still it was what we expected from prior reviews and were fine with it.

We didn't do the all-inclusive so I have no opinions on their food or drinks. We did eat breakfast at the restaurant off the front of the hotel (Maximilian) they had decent food/prices and great service. The hotel charges $46 pesos for two go cups of coffee we did each morning which seemed kind of steep but it was our choice there are literally coffee shops all around the immediate vicinity of the hotel.

Yes, we'd stay again. Thanks Playa Los Arcos staff for the great time, service and memories.

Room Tip: Rooms on the North side facing the side street offer better balcony privacy but try to get a room fu...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1,028 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Dutch first
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  • French first
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  • Russian first
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English first
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2013

My husband and I have been so pleased staying at this hotel; it feels like "home". The staff is so friendly, welcoming and just terrfic people. We have in the past stayed at the Mariott, a private villa and Krystal -- cannot compare -- twice or three times the price, far from town - lovely properties but, we always come back to Los Arcos. It may not be the Four Seasons, but if you truly want a Mexican hotel in Mexico -- stay here!!!!

Room Tip: Book directly thru the hotel reserv. system; request and confirm the room of your choosing. Marta...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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now
Top Contributor
122 reviews 122 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed February 10, 2013

Our plane had mechanical trouble so rather than sitting in the airport for hours, we changed our flight and grabbed a cab. Our driver recommended this hotel - and they graciously helped us even though we didn't have a reservation and gave us a budget room for the night. If you want to be in the old town section of PV, this is a perfect spot to walk to restaurants and shops. This section of town is crowded, there's a party going on and there are lots of gay couples/ clubs -– which adds to the party! The hotel is vintage but clean. Nice linens and towels. We had a tiny room with no view - but that's all we needed. It was tough to transition, though, from where we usually stay in either Nuevo Vallarta or Punta de Mita - where there is expansive beach and quiet resorts. The pool is right off the lobby and once you go to the beach, it's a madhouse. Fun if you're a 20-something or if you like a buzzing scene. It seemed kinda like the holiday inn express of PV. Good value and pleasant if this is the neighborhood you want.

WARNING - No wi-fi. There are lots of coffee shops nearby with wi-fi though.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kennewick, wa
Top Contributor
113 reviews 113 reviews
58 hotel reviews
Reviews in 30 cities Reviews in 30 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed February 5, 2013

I made my reservation in August for an ocean front room, confirmed the week before coming down, and knew from the moment I started checking it wasn't going to happen. We got a room on the 'old side' for one night and then were moved to the ocean front. This was much better than 2 years ago when it took us 3 nights to get the room we reserved. This seems to be a continuing problem, every time I was at the front desk someone was having reservation problems. Now with that our of the way, it's a great place-clean, ocean front, at least for most of the folks. Beautuful pool, OK restaurant, extremely friendly and helpful staff. It's definitely an older property but much, much work goes into keeping it up. The location absolutely can't be beat. Step out the door and any and everything you want want is at hand, bank, restaruants, massage places, clubs,shopping, it just goes on. I can't think of a better location in all of Old Town. Beds by the way were pillow top mattresses which were much appreciated. Towels and linens were nice quality too. Loved leaving the slider open and going to sleep to the sound of the surf.

Room Tip: Ocean view or ocean front by all means, Avoid those that overlook the street. Not only no view but n...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
green bay wisconsin.
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

We stayed at this hotel after requesting a room change from the casa dona Susana. We had a bad experience with bugs at the casa dona susana and were a bit worries about what we were going to get when we changed to this hotel..we were happily surprised! The playa los Arcos has a great view of the ocean and is in the heart of the historic district. Because i have a job that requires i work online, i was concerned about wifi connection after reading the reviews. I had full access the entire time. The hotel is clean and it has nice private balconies. It does not have the big screen led TVs or other whistles and bells of a five star hotel ( with an ocean right out front, who needs that anyway!) the staff keeps it clean, welcoming and friendly. The beach is kept clean the boardwalk is right outside the hotel door. It was a very pleasant place to stay. I would absolutely stay there and recommend it. The historic district is addition is safe, friendly and a great place to visit!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 4, 2013

You're going to read through these reviews and see repeatedly people urging you NOT to do all inclusive. Then, like me, you are going to see that it's only about $15 a day per person and think "hmm, that's cheap, might as well get it, even if just for the drinks"... I really regretted getting it. We had gone there intentionally to try different restaurants and bars in the area and ended up drinking and eating at the hotel too much because it was included. The drinks were totally random, some times so watered down you couldn't even taste the liquor, sometimes so strong you felt like throwing up. NEVER brand name liquor... pretty much all that was included came from plastic bottles with no labels. The nights we drank at the hotel I woke up feeling like death, the nights we actually went out and bought quality drinks we had a way better time and felt way better the next day. The food was repetitive and came in 2 flavours: tasteless and super spicy hot.

I emailed and live chatted and phoned them starting 5 weeks before our arrival to request a fridge and a pool view room with a king size bed. Was there for 9 days. A fridge never appeared. I don't think they actually have fridges or if they do there is only like 2 of them.

The first room we got was actually an “upgrade” to an ocean view because they had no pool views despite my requests. Ironically, my friend had payed for an ocean view and they put him in a pool view that night. The “ocean view” room was tiny, dusty and dirty. It had a large communal ground floor patio with 2 other suites and their children played loudly right outside our patio door. The woodwork was coated with dust and cobwebs, there were old take out containers and beer bottles on the patio when we arrived and were still there the next day when we changed rooms. At about 9 am some loud pump started (washing machines below us or something???) and didn't stop all day.

Then we were offered a king size pool view room that overlooked the lobby and was literally the size of the king size bed itself. We finally settled on a “street view room” with 2 rock hard double beds that actually had a nice view of the ocean. Again, my friend who had payed for the ocean view upgrade was offered the exact same room a floor above us and they told him it was ocean view. He ended up sticking with his pool view room because it was nicer. He did NOT get a refund of his ocean view upgrade. This room was cleaner, the woodwork wasn't all dusty and cobwebby like the "upgrade" room.

Every morning at 8:30 AM the housekeeping staff would assemble at the linen closet next to our room and chat very loudly for the next two hours as they cleaned the hallway or organized their cleaning carts or god knows what they were doing but they were having a good time doing it. They woke us up every morning. A dirty plate of food sat in the hallway for a full day and night.

The day we arrived I asked what was included. They said “buffet only”. On our second to last day there other guests told us we were entitled to a meal at the restaurant and grill. I complained to the front desk and they said “it was really busy here all week, we didn't have time to tell you.” ???? I don't even know what that means. The meal can only be redeemed on 3 days of the week so it was too late for us to use as we only had one of the days left on our stay and already had plans.

Other notes: the pool is nice and it's heated. There were only lots of kids on the weekends, during the week it was more adults. The beach is nice and the waves are fun but the vendors literally harass you non-stop. I had a really good time on this trip for the people I met, this hotel does attract a wide demographic and we made more friends that I have ever made on a trip before. And the location is fantastic.

We did check out their sister hotel Casa donna susana and it looked a lot nicer and all the rooms had fridges. I wish I had gone with my original instincts and just stayed there with the non inclusive option. The area has a lot of bars and restaurants, and if you had a fridge in your room, which playa los arcos probably WONT give you, then at least you could stock it with your own good drinks and snacks.

Room Tip: What the hotel calls "ocean view/street view/ or pool view" seems to change with who they...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villas, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

We love this hotel. We've been here 5 times and have booked our next trip already. We usually come over Christmas/New Year's and meet up with a lot of friends we've met over the years. Our group is probably close to 40 people now. We love it because the hotel is quaint, charming and located right on the beach. The rooms are colonial and plenty big enough for your needs with a great bathroom, excellent service and most have a great view of the beach/water. You can do an all-inclusive for your entire trip or a day at a time if you want to explore other great restaurants in Old Town. This year, we helped plan a surprise wedding for a friend of ours, with the help of Rogerio (Manager) and Magda (customer relations). We couldn't have pulled it off without them. They were great to work with. It was the same night of the new pier opening, so there were a lot of people on the beach along with fireworks. Everything was exquisite & perfect from the preparations to the tent on the beach to the food & service. If you are looking for a relaxing vacation, great beach, friendly & accommodating staff (especially Martha at the front desk), a place that's not "stuffy" (like other all-inclusives), comfortable rooms & a great party on New Year's Eve right in front of the hotel in the street with fireworks on the beach, then this is the place for you. You won't be dissapointed. You can contact the hotel directly & ask for Margarita - she's the best!

Room Tip: When you walk through the lobby to the pool area, the rooms to the right are great, especially from...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48280, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Puerto Vallarta
#13 Family Hotel in Puerto Vallarta
#14 On the Beach Hotel in Puerto Vallarta
#30 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Playa Los Arcos Hotel Beach Resort & Spa 3*
Number of rooms: 169
Official Description (provided by the hotel):
A charming colonial Boutique Style Hotel designed and tastefully decorated to reflect style, refined hospitality and the unique flavor of the Mexican "Haciendas" of the 19th century. The recent decor is uniform and upgraded to compliment its charm and displaying the handiwork from Mexico. If you want to capture the true essence of Mexico this is the perfect place to stay. ... more   less 
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Also Known As:
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Puerto Vallarta

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