My husband and I have been so pleased staying at this hotel; it feels like "home". The staff is so friendly, welcoming and just terrfic people. We have in the past stayed at the Mariott, a private villa and Krystal -- cannot compare -- twice or three times the price, far from town - lovely properties but, we always come back to Los Arcos. It may not be the Four Seasons, but if you truly want a Mexican hotel in Mexico -- stay here!!!!