We love this hotel. We've been here 5 times and have booked our next trip already. We usually come over Christmas/New Year's and meet up with a lot of friends we've met over the years. Our group is probably close to 40 people now. We love it because the hotel is quaint, charming and located right on the beach. The rooms are colonial and plenty big enough for your needs with a great bathroom, excellent service and most have a great view of the beach/water. You can do an all-inclusive for your entire trip or a day at a time if you want to explore other great restaurants in Old Town. This year, we helped plan a surprise wedding for a friend of ours, with the help of Rogerio (Manager) and Magda (customer relations). We couldn't have pulled it off without them. They were great to work with. It was the same night of the new pier opening, so there were a lot of people on the beach along with fireworks. Everything was exquisite & perfect from the preparations to the tent on the beach to the food & service. If you are looking for a relaxing vacation, great beach, friendly & accommodating staff (especially Martha at the front desk), a place that's not "stuffy" (like other all-inclusives), comfortable rooms & a great party on New Year's Eve right in front of the hotel in the street with fireworks on the beach, then this is the place for you. You won't be dissapointed. You can contact the hotel directly & ask for Margarita - she's the best!

This was my first trip and stay in Puerto Vallarta and booked with Expedia.
Upon arriving at the hotel, they couldn't find my reservation but gave us a crappy room and told us to come back to the desk the next afternoon when more people check out to get a better room. We were upgraded to a free Superior Room with 2 dble beds and a balcony view of the pool area/beach. I found the beds to be ok to sleep on, not too hard not too soft but I was comfortable. You are not here to sleep all day while on vacation. The water pressure in the showers isn't the greatest and the water does sometimes go out here and there but it wasn't a problem, was still able to get a decent shower when I wanted too. I didn't get the all inclusive plan because there is so many local restaurants and bars in the area which gives you better fresher food than the hotel restuarant itself so I wouldnt advise call all inclusive. We never ate at the hotel rest and the buffet choices were not that great to choose from anyways.

This hotel is advertised as a family friendly oriented hotel so they were families, kids, older people seniors and LGBT people as well as the Gay Village is right in the whole area of the hotel and the romantica zone. The hotel pools and hot tub were great. Maids cleaned our rooms everyday and the rooms were in good condition, had Air Conditioning, TV, and a free safe to use. Never had any problems with the room or housekeeping, friendly staff.

The only complaint I have is the Wi-FI in the hotel is AWFUL!. It only really works by the lobby and pool area but no where else. It also keeps cutiing out here and there throughout the day so this was very inconvienent. I would stay at this hotel again but only if the wi-fi was in better working condition.

My girlfriend and I just came back from a wonderful week staying at the Playa Los Arcos. We had, for the most part, a great time. We had a nice room with AC overlooking the ocean. The best beach in Puerto Vallarta is in front of the hotel, and we were surprised how many people from other resorts and hotels were paying for the privelege of sharing the beach with us. Yes, there are alot of vendors on the beach bugging you, but remember, this is Mexico, and unemployment is out of control. Just learn to say "no gracias" every three to four minutes and you will be fine. The inclusive plan is the way to go!
The quality of the food ranges from fair to very good, but the money you save on both food and the bar over the course of the week is significant. The pools and grounds were nice, and helped create a nice, relaxing, vacation experience. We had two massages during our stay, and both were very good. The only complaint I had was the lousy wireless internet, which I hope management will repair soon.

We had a great week there, came back to work relaxed and rejuvenated, and hope to go back soon!

Our travel agent found this place for us after we told him we were not interested in an all-inclusive resort but preferred to stay in an area where we could walk and explore and find our own restaurants and watch the people. Playa Los Arcos fulfilled all those expectations. The room was billed as "superior ocean view" and gave us a direct view of the beach even though we were close to the street. It was fairly small, and linens and towels were quite worn. Water pressure was unpredictable, leading once to a stopped toilet and to a short-term lack of hot water several times. Maid service was excellent, and we left a tip each day. Never did go in the pools, as they seemed to be on the cool side. Beach is only a few steps away, and the towel stand guy was very helpful in terms of finding us loungers and an umbrella to use all day (he got a good tip also). We bought coupons for the breakfast buffet, but would not do so again since it would be easy to find breakfast at nearby restaurants for half the price. Location is perfect for exploring old Puerto Vallarta, the restaurants, art gallery district, Rio Cuale Island, and people-watching. Find a good nearby restaurant for dinner (e.g., La Palapa, Daiquiri Dicks, Si Senor, etc.) but save room for dessert. Then walk north on the Malecon until you find the seaside food vendors; one of them sells desserts, including flan and cheesecake. Room tip: I agree with those who suggest upgrading to a larger room. For lots of sun, choose a room on the north wing (might be too hot in midday.) Upper floor balconies on the south side offer shade in midday, but no sunset views. Don't bother with the hotel restaurant. PLA advertises itself as "family-oriented" and we saw lots of families with kids. People were from everywhere in Mexico, Canada, USA, and Europe. Some were in their 80's and had been coming the last 40 years. There also appeared to be many gay couples.