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Playa Los Arcos Hotel Beach Resort & Spa: Traveler Reviews

3.0 of 5
Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48280, Mexico
Hotel amenities
Playa Los Arcos Hotel Beach Resort & Spa
Ranked #59 of 117 hotels in Puerto Vallarta
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509 reviews from our community

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Traveler rating
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Date Rating
Edmonton, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Great Value and Location”
5 of 5 stars Reviewed December 25, 2012

The hotel couldn't have a better location and the service was excellent. This hotel will never be mistaken for a 5 star resort, but that is okay. The staff was very friendly and accommodating. The rooms are old and some of the furniture is showing some wear, yet the mattresses were newer and the room was very clean. If you put this room in the context of its extremely good value, location, and cleanliness I don't think you could do much better.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Our 4th Stay at PLA”
5 of 5 stars Reviewed December 20, 2012

We truly had a wonderful time.
Our room was perfect as always thanks to our maid Lupita. She always treats us as family.
The restaurant and bar scores high in service and overall quality. Special thanks to Mauri, Manuel, Rogilio, Ephren, Jesus, 2 Guadalupes, Betulio, Alejandro, Juan, Carlos, Omar, and bartenders and Adrian activities director for being so kind.
In the bar,
A special thank you Felix and Francis for exceptional service and for your warm welcome each day.

All of our needs were met and they went out of their way to listen and respond to our suggestions. This shows that management our truly concerned and really cares about their guests. This speaks volumes.

Thank you to Magda the concierge could not have been nicer and made our stay more
enjoyable.

Thank you to Mr Rojas the hotel manager for listening and caring.

Thank you to Rogelio the restaurant and bar manager for your kindness.

Thank you to Flor and Gilberto from Grupo SOL Y LUNA for providing the best music in PV. You are make our stay special... Thank you for your friendship. We hope to see Norely with you next time.

We had a 5 star experience at budget prices.
We cant wait to come back!!!

Room Tip: we always stay on the 3rd floor because we love our maid Lupita
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marysville, Washington
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
“they had me at hola.”
5 of 5 stars Reviewed December 12, 2012 via mobile

Today is our fifth day of our ten day stay here at the playa. the front desk staff welcomed us with big smiles and " welcome home " our favorite room was clean fresh and comfortable. Thank you Liptia. The wait staff made us feel so appericated by remembering our names, extending warm hugs and ofcourse that Welcome cocktail. Thanks Francis, Felix and Mauri. We apperciate you too. The food servers are always there and ready to cater to our needs wants and always have service with a smile. The food is good and always recommend the all inclusive. The night entertainment is wonderful. SOL Y LUNA is a top rate band and Flor is a class act with a truley beautiful voice. [ we miss Norley] I recommend the Playa Los Arcos to anyone looking for a leisure vacation at a lovely quaint beachside resort.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastopol,CA
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
“Not clean and tiny rooms”
2 of 5 stars Reviewed December 11, 2012

For $79 (100 with tax) you can get much better in PV. Our room was the king bed with kitchen and it was dingy.One of those places that you feel dirtier after showering (icky bathroom) and need a week to wash the cooties off of yourself. The pool area was dirty, in fact our whole group wore our shoes in room and by pool as it was grimy. Needs a remodel for sure. Service was friendly and the welcome drink nice but even that area of the beach is not very clean. I prefer to go up north to Nayarit to cleaner beaches, love Ranco banderas up there. It would be ok if the room was $50 since they do give beach access (and grimiesh brown towels) Thank God we were only there one night, I do not understand the 5 star reviews, I really do not get it.

  • Stayed December 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Soap Lake, Washington, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“My home away from home”
5 of 5 stars Reviewed December 4, 2012

This is my favorite hotel that I have stayed at. We just finished a trip to Dublin, Paris, Rome grease, and turkey...we are not 5 star hotel people even though I enjoyed staying in them in china two years ago...the playa is located in a great location...all of my favorite restaurants are with in a short walk....the beach is where I dream about when ever I think about a warm place to visit. You have to get a superior room or you will end up in a Paris type hotel room....if you can get a room on the top floor on the south side of the hotel...the deck is big and open, with no roof. There are shops close by, and a couple of small grocery stores with in a block or two...there are some of the best restaurants that I have been to in our travels...they make the ones in Paris and Rome seem like jack in the box...pacifico and Brazil's are just a couple...we were given a free condo down there and still stayed at the playa...the staff have become friends...I look forward to seeing them each time we go...if you like five star American service, you will not like it, if you are easy going, like meeting good people...this is your place..

Room Tip: Set up your room before you get there...south side upper floor
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Playa Los Arcos Hotel Beach Resort & Spa

Also Known As:
Playa Los Arcos Hotel Beach Resort And Spa
Playa Los Arcos Hotel Beach Puerto Vallarta
Playa Los Arcos Hotel Beach
Playa Los Arcos
Playa Los Arcos Puerto Vallarta
Address: Olas Altas 380 | Col. Emiliano Zapata, Puerto Vallarta 48280, Mexico
Region: Mexico > Pacific Coast > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Business Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotels in Puerto Vallarta
#34 On the Beach Hotels in Puerto Vallarta
#35 Family Hotels in Puerto Vallarta
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
A charming colonial Boutique Style Hotel designed and tastefully decorated to reflect style, refined hospitality and the unique flavor of the Mexican "Haciendas" of the 19th century. The recent decor is uniform and upgraded to compliment its charm and displaying the handiwork from Mexico. If you want to capture the true essence of Mexico this is the perfect place to stay. ... more   less 
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