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“Solid 3 star with 4 star staff” 3 of 5 stars
Review of Hacienda Buenaventura Hotel Spa & Beach Club

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Hacienda Buenaventura Hotel Spa & Beach Club
2.5 of 5 Hotel   |   Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico   |  
Hotel amenities
Ranked #57 of 121 Hotels in Puerto Vallarta
Vancouver
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Solid 3 star with 4 star staff”
3 of 5 stars Reviewed April 19, 2014

First allow me to vent a little. Not sure how the other working folks from Canada search for a place to stay when heading to Mexico, but I would suggest you decide when you want to go, where you want to go and then finally select a place to stay. When searching PV, if you sort your vacation by price from lowest to the highest the Hacienda will usually come up first. The cost of the flight portion of your holiday is not dependent on where you stay in PV, it is the same whether you stay at a 2 star or a 5 star. If you want 4+ star pick a place like the Marival Residences and World Spa and pay the price. You will not be staying on the beach there either.

For what we paid I thought the value was good. We booked a superior room. Laura was great at check in, took all of 3 minutes, no charge for the safe, no deposit for the key. We had a nice room on the second floor with a partial view of the pool. Exactly what we asked for in an email. Nice two level unit with vaulted ceilings, small balcony, but you could still sit outside for a drink before dinner. Room was very clean and was nicely decorated with towel art and lots of flowers for our arrival. Yes, you did have to muscle the sliding door to open and close, and it was not a perfect fit, but not a big deal at all. The hotel I would describe as quaint, some may say older which it is. The food was fine. I never went hungry. The breakfasts had lots of fresh fruit, the usual egg station. I saw reviews with people saying no bacon. I simply asked for such and it was given. Had a fresh made omelette almost every day and they were really good. Never did have lunch at the main restaurant as we were out and about a few days. I thought the burgers at the beach bar were very good. Dinners were fine and you will not go hungry. We tried the two a la cartes, one night was okay and the other night was not great. Stuck mostly to beer and red wine and no complaints. Tried a few mixed rum drinks and they were good also. I would suggest bringing and insulated plastic cup as the small plastic glasses the use are really quite small. I really liked the size of the hotel and because it was smaller it was nice to see some of the same people and to be able to sit down and have a drink and get to know others. This usually does not happen in a larger resort. During the week most of the guests were 50+ and as you got closer to the weekends more local families would stay at the hotel. I read some people complaining about the Mexican families, what gives, you are in Mexico. This is definitely not a hotel for spring breakers.

The hotel is not right on the beach, but is accessed by a short walk or an open small truck. They have a bar at the beach, hamburgers, hot dogs. Never had to wait for a lounger. The beach is nice, although because you are fairly close the marina, not quite as clear as other beaches in the bay.

I found the staff at this hotel extremely friendly, the waiters were great, very attentive and if you asked for something it was delivered. Tips did not seem to be expected, but are well deserved.

Would I go back? I may, but no reason not too. I have been to PV many times, and we usually stay downtown closer to Los Muertos beach. I like being able to walk around ole town and there are many great restaurants also. Los Muertos beach is much busier and crowded, but I like the vibe and the proximity.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Vernon, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 17, 2014

We were there in February for 2 weeks because the trip was pre-booked....
Had to change rooms 3 times in one day....very bad condition for rooms, sliding doors could not be closed or locked safely... one room had just been fumigated, remember the dead girls from Quebec in Thailand?? died from fumes....
Received a nicer room finally with remodeled bathroom, but very noisy from bar and music.... Staff were very helpful and very friendly...not their fault of course...food and alcohol expensive if you have to pay and not exactly what you would expect... we did try different restaurants, a little inconvenient but better. romantic setting, but beach access is small and run down...

Room Tip: rooms on west side more quiet, upper floors better....
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2014

Located in a busy area but hidden away. We enjoyed some good food - for a buffet it was good. I always found something to eat. Some things weren't my first choice but enjoyed it overall. Loved our waiter at the restaurant - forgot his name.

Loved the crafts - making bracelets and cookies. The water volleyball was fun too with losers getting a shot of Tequila.

The only issue was when having a shower. Sometimes the water was not the hottest - it was warm and we managed (some days it was hotter).

It was a very nice relaxing vacation.

Room Tip: Our rooms were pretty nice. We didn't have a screen which would have been nice and there was not...
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  • Stayed March 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 9, 2014

food was horrible same food very hard potatoes had no mexican food the salsa was awful. Room was plain only had a king bed and a tv. Resort is a 5 minute walk to the beach the beach club bar closes at 5pm washroom gets locked. Resort is located an the main road loud noise from traffic all the time the pool was only open from 10am to 8pm. Paid for all inclusive bar closed at 1am and could only get 1 drink at a time the mixed drinks were nasty very low quality alcohol. paid lots of money to stay here.dont stay at the hacienda hotel and spa.WILL NEVER STAY HERE AGAIN. Staff was nice but resort was horrible.

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed April 7, 2014

We paid extra for the superior view room! we where put on the ground floor that looked out to the back of the pool bar and to the rat traps to the left of our very small patio. The sliding door was 2" off of the ground and only slid from the top leaving a 3" gap 36" wide for whatever to crawl in our room. We had to stuff a towel under it each day to try and block the hole.
The food was designed for the locals (Mexicans) and had the same flavor in every dish. Food was designed to be inexpensive for them to make with most items being made from potatoes and some chicken. same vegetables every night. Breakfast was much the same and you had to beg for bacon only to get 2 slices. The omelettes where good. Lunch was hot dogs and hamburgers EVERY day. Salad dressings where watered down and not enjoyable.
Staff was friendly but did little to correct the problems and to relay the message to maintenance that there was NO hot water....warm at best.
Best part of our trip was adventure tours sunset sail boat trip see other review.
All in all you get what you pay for.........only stayed here because some friends stayed here and we came to surprise them.
Best employee Sarah activities person and Efren a waiter.

Room Tip: AS for a ground level room 120 -134 these face away from the loud speakers that go until 11pm each...
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  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Berlin, Pennsylvania
1 review
4 of 5 stars Reviewed April 1, 2014

We stayed here for a week in mid February to enjoy some sunshine during a very cold PA. winter. I found this on Expedia and thought it looked cozy, cultural, and adventurous. I can't tell you what a great time we had. Loved the staff,activities; pool volleyball, ping pong, black jack, evening entertainment....so fun!...and, the best part of our trip, we fell in love with our northern neighbors. The Canadians that we met, from Vancouver to Quebec, opened their hearts to us.. together we laughed, played, and solved our countries' major political problems over some really good rum. The Hacienda is not a 5 star hotel, but we had so much fun, we'll be back next year!

Room Tip: We'd get the second floor again...not too many steps and quieter than the first floor.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castlegar, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 26, 2014

We spent 1 week there in March 2013. It was very nice. The staff was very good. The food was good. We booked for 3 weeks for this March. It is under new management and it was very bad. There was sewer water backing up into our bathroom, our AC was broken, People were cutting the bottom of their feet in the pool due to broken tiles. The bartenders are so young that they do not know how mix blended drinks. We transfers over to the Paradise Crown. It was a 5 star. They were very good to us. I would never recommend the Hacienda!!

  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hacienda Buenaventura Hotel Spa & Beach Club

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Buenaventura Hotel Spa & Beach Club 2.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

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