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“A great location” 4 of 5 stars
Review of Hacienda Buenaventura Hotel Spa & Beach Club

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Hacienda Buenaventura Hotel Spa & Beach Club
2.5 of 5 Hotel   |   Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico   |  
Hotel amenities
Ranked #57 of 121 Hotels in Puerto Vallarta
Winnipeg
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
31 helpful votes 31 helpful votes
“A great location”
4 of 5 stars Reviewed December 17, 2012

This was my first time to Mexico. i've been sceptical of going because of all the media attention. I stayed at this resort from the 8th to the 15th of December. The airport on arrival was nice, did not get bombarded with petty merchants and the shuttle to the hotel was quick as the airport was only a few minutes away. We arrived at the hotel and the check in was fast. The English that the hotel staff knew was minimal but was able to make it by without problems. The facilities were quaint and comfortable and the majority of the clients during the weekdays were people from Canada and during the weekends the Mexican tourists from several parts came in and filled up the place. It was a nice cultural atmosphere and the language difference made it nice to spend time with my wife and not know what they are talking about most of the time. The staff were all friendly and food I thought to be good but like any other all inclusive resort gets repetitive by the end of the stay. The restaurants inside the resort had good operating hours. Breakfast was from 7 til 10, lunch from 1 to 4 and dinner from 7 to 10. From 10 a.m to 6 pm the beach bar is open for drinks and snacks consisting of hot dogs, hamburgers, and nachos. The food is pretty decent. The pool bar opens at 10 am and closes at 5 am. The same snacks are served there as the beach bar except for the hours which the restaurant is open. The bad thing is the music stops playing at 10 pm. The pool and hot tub closes at 8 pm.. pretty lame. The rooms were good size and kept clean for an old building and the majority have a pool view. None are ocean view obviously as the beach is about a 5 minute walk away. To get to the beach and the resort beach bar, there is a shuttle which will take you there you just have to tell the guys at the front door and they will hook you up. If you are an able bodies individual, I'd recommend walking as it wont take you as long and day or night, the walk is safe. To get there walking, exit hotel front doors and go right. At the end of the hotel turn right again. Walk until the Hilton which is a pink building and the road will end. Turn right again. The next street at the oxxo convenience store turn left. follow to end, turn right and then the next left down the walkway to the beach where you will pass merchants. The roped off area to your immediate right is your beach portion and the bar you will see will be yours also. Kayaks are available at this place from about 11 until 5 or so. They are free to use. The beaches in Puerto Vallarta are all pretty coarse sand. If you want to go to a finer sand beach you have to head North towards Bucerious or even better to Punta de Mita. The bus ride to Bucerious is 13 pesos each and to Punta de Mita is 23 each. The ride to Punta de Mita is about an hour, but well worth the ride to see the nice beaches. All of these areas travelling day or night are all safe. The bus heading North you have to catch it heading North in front of the Walmart across the street from the Marina by the shopping mall. There are 2 bus stops there. Go to the larger stop which is the most Northern stop. There is a guide there to direct you to the appropriate bus. If you are heading south to downtown Puerto Vallarta you can catch the bus at the stop in front of the convenience store and gas station just North of the hotel at the bus stop. to get there it is 6.50 pesos each. Again the area is full of locals and the boardwalk is nice but it's nicer to go down some side streets and check out the shops there also. Very safe even if you are the only white person in the area. Police are in several intersections directing traffic and cater to tourists to assist. Most of them speak English if you have questions. Remember, the road you get off the bus in downtown is a one way, so to catch the bus on the way back, you have to go to the next street east. If you want to go to free shows, get free tequila, or get cash, you can go to time share presentations in the area. They provide taxi rides there and back and it's a good way to see other hotels and parts of the region. You are only obligated to listen to them for an hour and a half and then you can decline anything further but you still get your free stuff. The value that you should receive should be around 150 to 200 American dollars. So you should get at least a couple excursions out of it. We did 2 of these and and got 2 excursions, one to Rythms of the night and a dinner on a remote jungle area and also a tour of the tequila factory, and the zip lining in the jungle of Eden where the movie predator was filmed and go to spend a couple hours swimming in the waterfall at that location. The second presentation we got a bottle of tequila which was used to pay my dog sitter, lol, and also 1400 pesos in cash. The location was perfect at this hotel and made travelling around the area very easy, stores are close by if you need anything. All in all I had a great time, I'm not sure it had to do with the hotel, but Puerto Vallarta is definately a place I will return.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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656 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Calgary, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 11, 2012

The Hacienda Resort in Puerto Vallarta, Mexico is an authentic decore resort. Very charming, small, great food and the staff are unbelievably helpful. The rooms are authentic Mexican, old and somewhat run down, and by the way, the patio doors never truly close; but all in all it's a small, quaint resort. However, it being a block or so off of the beach, it's not as convenient to the ocean. There is food/drinks provided from the resort on the beach, but it's pretty basic. Their entertainment is nil; literally there is absolutely nothing and the place turns in mid evening. One night out of the week they host a Mexican theme dinner that has all the bells and whistles with the decore around the pool, tables decorated and the Mexican food is absolutely awesome, but that is the only night that there is any entertainment. If you can get this place for $800 Cdn. or so for a week, it's a great deal. Anything more than that it's worth paying the extra few hundred to be in a newer place, with entertainment, and right on the beach.

Room Tip: None of the rooms face the ocean as this resort is not on the ocean; it is about a block or two away...
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  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 7, 2012

I been in this hotel on a business trip. it's an all inclusive hotel, the food is bad but it's ok for what you pay, the same with the alcohol. The beach is 2 blocks away but they have a shuttle that can take you from the lobby to the beach with no extra charge.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medicine Hat, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 21, 2012

Our first time at the Hacienda Hotel and Spa in Oct and we will be back. The hotel is very well kept and remains to keep it's Mexican charm and feel. The grounds are immaculate as the workers are always working hard. The waiters are incredibly friendly, in fact they were the best we have ever encountered on our many vacations. The desk staff are very very helpful and friendly as well. From the moment we stepped inside the hotel everyone was bending over backwards to please and after a week, they were the same from start to finish. We love you all at Hacienda and promise to see you soon. We have already picked out the rooms we would try next trip.

Room Tip: The rooms close to the buffet can get noisy if you are in that vicinity.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

If you want to pay less and enjoy the most, this is a resort I would recommend, the only negative if you call it, is that it is not on the beach, but they have a beach club and they have shuttle service at your convenience, I visited this resort while my stay in Mexico, I loved the services, the rooms, facilities. I was taken to the beach on a shuttle, but I decided to come by walk, and it was not even 10minutes, very safe walk. And being on the beach, you can have meals , drinks, even spa and whenever you feel like coming back to your room you may call for the shuttle and it will be provided.
They have great activities, and a kids club with schedule activities.
If you have a fear or a bad experience by being in some 3 star, I think this 3 star is only 3star for not being at the beach, otherwise it competes with any 3+ star resort.
If you keep the money you paid in your mind, you will be happy for what you recieve in that amount.

Room Tip: Their rooms are all very neat, clean and with balcony, one may see the price difference at the time...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AR
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 28, 2012

Don't know where some people look when reading reviews, but the Hacienda plainly states that their AI includes local liquors and the food is more local as well, ( as in what many locals eat in their homes). Therefore, the liquor and food may not suit many Americans. Hacienda is a beautiful, very cultural, small Mexican hotel and many Mexican people stay there. It is not South Dallas and I welcome that. The staff and all the guests are very well behaved and friendly, and in my 15 or so stays there, I have never seen anyone inappropriately dressed, nor during construction have I seen the workers doing anything but working. The families are devoted to their children who are very well behaved. The pool is large and nice, the beach area is good for the PV area and all is convenient to shopping, the bus to town or beyond. Yes, the key is large, but that is not really a problem unless you make it one...this is not the Ritz Carlton and makes no pretense to be. Again, it is a friendly, cozy,very nice, inexpensive cultural experience in a wonderful town. My latest visit was in late August and I am going there again in late Oct.

Room Tip: Ask for a suite if available or a room not on the highway...much quieter.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review, October 31, 2012
Dear skt54:

Thank you, thank you, thank you...

There is nothing else to say to you after you keep coming after 15 times...

We would like to see you soon...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 27, 2012

An absolutely perfect place to stay. An absolutely perfect place to stay. I'd definitely recommend it! Convenient location, excellent service, remarkable buffet meals - the variety was amazing. The concierge arranged fantastic day trips for us.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hacienda_hotel, Gerente at Hacienda Buenaventura Hotel Spa & Beach Club, responded to this review, October 31, 2012
Dear larisarenadka:

On behalf of my staff, I want to thank you for taking the time and post the positive experience you had with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hacienda Buenaventura Hotel Spa & Beach Club

Address: Boulevard Francisco Medina Ascencio, 2699, Puerto Vallarta 48310, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hacienda Buenaventura Hotel Spa & Beach Club 2.5*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hacienda Hotel Puerto Vallarta
Hacienda Puerto Vallarta
Hacienda Hotel And Spa
Hacienda Hotel Spa Puerto Vallarta

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