A little lengthy, but PLEASE read this!!! I booked the Hacienda after doing weeks of research. I wanted an all-inclusive with good location, good food and decent rooms. I know the room is mostly for showering/sleeping so I don't need 5 star luxury. I also understand that being all-inclusive they can not afford to just give away prime cuts of meat and top shelf liquor. With that said, I'm just going to list my cons briefly:
-Room not ready upon arrival (no biggie), went to eat lunch while waiting. 'Pasta Salad' consisted of spaghetti, hot dogs, peas and mayonnaise. No joke, you can't make that up.
-When our room was ready we were handed a lanyard with an actual key wrapped around the remote for our tv. Ummm, ghetto much???
-The A/C in the room does less than a fan would have. Extremely humid and smells like mold, but that's understandable since there was BLACK MOLD on the ceilings. I will give them credit for addressing the issue. They did try to cover it up with several coats of white paint.
-Went to the pool bar to get a drink after dropping off our luggage. Saw Smirnoff and ordered a vodka and lemonade. I was told 'oh no senorita...that will cost you more'. All-inclusive means Tecate beer and unknown well liquor. 'Top shelf', which is nothing more than Smirnoff, Hornitos, etc. will cost you an extra $30 USD/day/person. Didn't see that in any of the reviews. Do yourself a favor and walk to the grocery store right next to the hotel. Buy an entire bottle, which they will hold behind the bar for you (of course, right), for less than $20 USD.
-The pool was full of locals-no problem, i speak some Spanish- they were wearing their underwear---not ok at all!!! Gross!!!
-The entire area around the restaurants and half the pool was under construction. Plywood leaning up against the buildings and noisy. I don't really care to be ogled by construction workers while laying by the pool. They say it will last a few more months.
-Decided to try breakfast, not a good idea. The 'juice' tasted like old water/chemicals (not really sure what's going on there). Fruit, yogurt, etc. all had flies on it. The only decent looking thing was the egg station, but at that point I was so afraid that I would get sick if I ate there I decided not to push my luck. The supermarket next door had great tacos, thank God, because I was going on 24 hours without eating. Eaters beware!!!
Overall, not a bad experience if you have absolutely no taste or class of any kind. I read tons of reviews for this place and figured one bad review for every five or six was not too bad. You can't please everyone. I am by no means a 5 star hotel kind of girl, but I'm also not a roadside motel kind of girl either. We checked out of our 7 night reservation after 1 night knowing we would probably never see that money again. I would give this hotel -5 stars if that was possible. We decided it was not worth getting sick over a little bit of money and switched hotels. On a side note, the Westin is very nice :)
Rooms at a different hotel are much better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.