Stayed at the Hacienda Hotel & Spa in what we thought was a superior room. After seeing other rooms, we quickly found the only difference was that our "superior" room had a safe with two twin beds instead of 1 King. We booked what we were told was an 8 night vacation. Noticing we had a late flight, we asked if we could check out any later than noon, but we were told the hotel was full. We checked with the concierge that our baggage would be put in a secure area after we checked out of the hotel. She assured us it would be, and that we would have a room to quickly shower and change before going to the airport. On March 3rd, we checked out and asked what time the room would be available to shower before leaving and were told there would be no such room, as the hotel was completely sold out. There was a couple from Calgary who overheard and told us they were able to pay an additional 140$ to keep their room for one more night. We asked if we could do the same, and were directed to the manager, Oscar. He was extremely condescending and rude throughout the conversation, and looked very smug when he said "You get what you pay for. There are no rooms. That's all." There were two other couples at our resort from Winnipeg; one of which ended up paying for another hotel for that day. The others were forced to sleep on beach chairs. We were without accommadations for over 12 hours, completely unacceptable for booking an 8 night vacation.
We have travelled to the Mayan Riveria and Dominican Republic to all-inclusive resorts and have had no issues with them accommadating my vegetarian lifestyle. After two days of eating rice and steamed vegetables, we talked to the "Captain of the Menu" about more food options, and were told it would be resolved. The following days were worse: Hot dogs and shrimp in the salads, Bacon in the potatoes, More hot dogs in white rice, Potato and leek soup made with beef broth, Seafood in the pasta, Even the beans had hot dogs! For an all inclusive vacation, I should be able to eat more than steamed vegetables and a veggie burrito (which was the only thing they EVER offered to make me when we brought this to their attention). Our A La Carte restaurant was no different. I ordered a caesar salad, Meat Free, and was served a chicken caesar salad. We were so fed up with the lack of food for myself, and their unwillingness to resolve this issue, that we had to eat out three times. I shouldn't have to be out of pocket when I paid for meals that weren't being provided for us. One lunch time, the only options for me was steamed peas and a mustard potato salad. I put both in my plate and we showed Oscar, the manager, how sparse of a meal that was. He laughed it off, and didn't seem concerned at all. The waiter, once again, offered the same tired veggie burrito. I am not a big drinker either, but I do like a glass of wine with my dinner. The resort ran out of white wine on three separate occasions before 9 o'clock at night. We were paying for food I couldn't eat, and drinks they did not have. Not my idea of all inclusive.
Don't waste ur money booking a superior, because superior it is not!
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