Sorry for the late review but i finally had a chance to sit down and write it.
I am a travel agent so customer service is a must for me. I have been staying at this resort off and on for 10 years and seen the changes all for the good. We last stayed here over halloween and prior to that in june for our honeymoon.
the minute you pull up the bellmen are there and remember you,even if you are new they are there with a smile and very helpful.
The concierge she is great with any assistance you need.
The resort is a smaller resort,but this is what gives it the ability to give you one on one service. The pool side waiters are amazing always remeber what you had the day before and your name.house keeping has always been great. I have stayed in oceanview with balconey and ocean front honeymoon suite with jacuzzi. The partial ocean view rooms are good all should have a balconey though so be aware if your room has one or not.The jacuzzi /honeymoon ocean front are great. Next time i would like to try the newer ocean front rooms on 4th floor their premium catgory.
Food- Breakfast is great many choices for all types
Lunch- Always something there too,good selection (I do miss the snack service that was available pool side but i hear a few guests ruined this as they left plates laying around everywhere) Dinner - Always good no matter which choice you made to eat at.
Romantic dinner in the tower for 2 is an extra charge but worth it you can also do it on the beach.
Please dont hesitate to go the service is by far the best.
Please remember to tip for good service
- Official Description (provided by the hotel):
- Set in the heart of the lively seaside town of Puerto Vallarta, Buenaventura Grand Hotel & Spa is the perfect Mexican resort for total relaxation.Located just five minutes from the downtown shops and restaurants, and 15 minutes from the airport, Buenaventura is the perfect Mexico beachfront resort to delight all of your senses. Enjoy our spacious rooms and suites offering stunning ocean views and modern amenities. ... more less
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- Also Known As:
- Buenaventura Grand Hotel Puerto Vallarta
- Buenaventura Puerto Vallarta
- Buenaventura Hotel Puerto Vallarta
- Buenaventura Grand Puerto Vallarta
- Buenaventura Beach Hotel Puerto Vallarta