We recently returned for our vacation in Puerto Vallarta Mexico. We have travelled there for many years and this year we decided to book our hotel for its proximity to the down town core. After spending some time reviewing many options, we chose the Buenaventura Grand Hotel & Spa. We were enticed by the beautiful views and accessibility of the Ocean, the amenities of the hotel and beautiful pictures of the resort. We upgraded our vacation package to the premier package. On our arrival, we were greeted warmly; everyone was polite, smiling, and very helpful. Our check in was processed quickly. Upon checking into our room we were very pleased, it was clean, well-stocked (coffee, towels and bar fridge) and the view were exactly as advertised. However…
For the next four days we had many issues with the maid, room service and cleaning staff and front desk. On our second day I requested coffee for our room, as the maid had not left any. I wrote it on the note pad supplied by the hotel with a hotel supplied pen. Not only did we NOT receive any coffee, the maid also took the pen. For the next couple of days I continued to request she leave coffee to no avail, we eventually purchased a pound of coffee from the OXXO store down the street.
After four days, I wrote another note to the maid (with a pen the front desk had kindly lent me) so she could PLEASE change our bedding and left it on the bed. I then placed the note pad under several other papers I had on the dresser, this time she went through our papers and took the note pad. We continuously had to call for face clothes, towels and a bath mat. We were always short something. She even went to the extent of re-arranging our personal bath items daily. Twice during our stay we actually received bath towels … at 10:30 PM!!!. The second time we were asleep when she continuously knocked on the door (which had a do not disturb sign on it) until we answered it. On Monday February 4th we planned a tour to San Sebastian, we requested a wakeup call because the radio alarm didn’t seem to work (turns out, the maid kept turning off the alarm clock) we NEVER received our wakeup call. We barely made our connection to the Vallarta Adventures office for our departure.
One of our biggest complaints with this hotel was the comfort of the resort. There was no comfortable seating at the pool area or resort grounds. There were loungers and hard bar stools only. Many of the vacationers there complained about the setting. At the pool and lounge bars we had to continuously remind the bar tenders about the premier liquor, although you could clearly see our black select bands. Which reminds me, the bar fridge in our room was stoked with 2 light and 2 regular local Mexican beer, not the premier alcohol beverages we thought we paid for.
We fully understand that you can’t please everybody, but this was totally ridiculous. During our stay we tipped the bellboys, waiters, maids, and bartenders well over $250.00 in U.S. currency, so we are not cheap. For the most part we are dissatisfied with our stay at the Buenaventura Grand Hotel and although we intend to continue our yearly vacation to Puerto Vallarta, I’m sorry to say that we highly doubt we will return to the Buenaventura Grand. Jorge & Alberto the waiter and Bartender were great, food was great... but if you want to relax and sit in a comfortable chair find somewhere else. This resort is NOT for older people.

Just got back from a stay at this resort. Absolutely loved it. Food was good, staff was fantastic and would go out of their way to get you what you needed. The location is awesome, just a few blocks to the malecon. I will be coming back in the future. The only negative i think there is, is that the beds are way too firm.

This was our 5th visit to the Buenaventura Hotel and Spa. The hotel is beautiful, excellent location, great beach. Paloma, Chief Concierge is fantastic. She was always smiling and she made our trip the best ever!!! When we arrived she came right around the counter and greeted us with a big hug and a welcome back home.
Jorge the waiter made us smile all day. He seems to really love his job. He would bring us drinks before we could even ask for another round. Everyone at the resort was so friendly. Our room was the deluxe ocean view and I could see the ocean and the palm trees before I even got out of bed. Great beach area! Very clean. The food was good, no complaints. But we did go out for dinner most nights as there are so main great restaurants and we had friends down visiting from Vancouver. So each night we would head out down the Melacon and venture off to different restaurants. Dinners are not expensive and the food was always amazing. El Brujo is a must, a bit of a walk but great food, and La Dolce Vita right on the Melacon.
Jorge Head of Entertainment always came by to say hello and made sure we were enjoying ourselves. The resort itself was very clean. We always had fresh clean towels in our room when we returned from our evening walks on the Melacon. The weather was perfect. Hot and sunny for 14 days. We may have had some clouds on 3 of the days. We love the location of this hotel out of all the hotels we have stayed at in PV as we love to walk every night into town to see all of what PV has to offer and it doesn't cost a thing. From fireworks to art sand sculptures and so much more.

We just got back from Buenaventura Grand Hotel and Spa. Great staff and facility. Food was good as well. Must see Jorge - waiter by the pool and beach. He is the best. 5 minute walk from the Melacon. 1/2 a block from the bank. Beach was very nice as well. Smaller resort, but clean and nice.