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“Nice Resort, Good Service -- Bad Check-in Experience” 4 of 5 stars
Review of Garza Blanca Preserve, Resort & Spa

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Garza Blanca Preserve, Resort & Spa
5.0 of 5 Hotel   |   Km 7.5 a Barra de Navidad, Puerto Vallarta 48390, Mexico   |  
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Ranked #14 of 120 Hotels in Puerto Vallarta
Minneapolis
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Nice Resort, Good Service -- Bad Check-in Experience”
4 of 5 stars Reviewed December 25, 2012

We spent a week with my family, which includes two children - ages 5 & 1. The property is fantastic: Grounds meticulously maintained, clean, and spacious room with a spectacular view of the beach. The pools and hot-tub were always the perfect temperature, no matter the time of day.

Based on the past reviews and our own experiences in Mexico, we expected spotty service, but that was not the case. The waitstaff, room service, and housekeeping were all very attentive to our needs, and timely. We also found them to be very friendly and helpful. The resort even had a on-site physician from the local hospital, who came in very handy when our child became sick.

We did not take the AI plan, which worked well for us, but the food at the resort was very good. The restaurants really did not have a child friendly menu, but they went out of their way to give us options for the children. We are fortunate that our kids are not too picky.

Our only complaint was with the check in staff(the concierges), and process. They seem to have forgotten that guests generally travel many hours -- and are typically exhausted by the time they reach the resort. Let's not forget that this is exasperated with children. The concierge(s) did greet us with cool towels and beverages upon arrival. HOWEVER, that was the prelude to a subsequent HARD pitch to attend their timeshare presentation. They were adamant that we were victims of an airport timeshare huckster, and would not let up with pressing us to give information about getting through the airport --essentially calling us liars. They spent so much time on their pitch, but failed in their duty to inform us about the ins-and-out of the resort -- such as what was included with our package. For example, it was not until we were checking out that we found out that our breakfast (we only had 1 onsite) was included with our package. Before arriving, we called to ensure that we could have a portable crib. When it was not there, we naturally called the concierge. It took two days to arrive.

The next morning, as we were leaving the resort for a trip into town to buy breakfast and light groceries for the week -- much of which would have been unnecessary had they bothered to explain that breakfast was provided with our package. They actually got up and followed us out of the lobby to ensure that we were not meeting an agent of a rival hotel - all the while insisting that we should attend their presentation and accept their gift --which incidently was a tequila tasting tour -- but guess what, OUR KIDS DON'T DRINK TEQUILLA! If they paid attention, this might have been obvious.

Garza Blanca is a fantastic place, and we would go back in spite of this. Just beware of the aggressive "personal concierge" upon arrival.

Room Tip: You can take the bus for 7 pesos per adult. Kids are free. Ride is wild, but it is cheap, and you...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, GENERAL MANAGER PIERRE BONIN at Garza Blanca Preserve, Resort & Spa, responded to this review, January 9, 2013
Dear traveler,


Thank you very much for your review after your recent visit to Garza Blanca. We will take under serious consideration your comments which will help us improve constantly.
At Garza Blanca Preserve. Resort & Spa we pride ourselves with the quality attention and service we provide our guests, and we would like to apologize for the inconveniences you experienced during your check in.
Please come and visit us again, it will be our pleasure to serve you and help you experience a wonderful vacation, and hope you can perceive our improvement on your next visit.

Happy new year
PIERRE BONIN
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Tequisquiapan, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 24, 2012

Day 3 of 7...... Months ago we reserved a 3 bedroom suite on the ocean. We had searched the internet, checked reviews and Garza Blanca came up with shining stars 4.5. The Hotel has been open for 3 years, located on the south coast of Puerta Vallarta.
Primera: BEAUTIFUL!!!!!! There is no problem with the beauty of this Hotel, absolutely stunning. The main entrance, greetings and infinity pools are entrancing. Catch!!!!! They do not tell you they are trying to sell time shares! Of course from our research we were expecting this but the sneaky way "if you are thinking of coming back".
Beautiful properly,away fro the Hotel Zone but needs a lot of work with staff.
First morning breakfast waited 45 minutes to 1 hour. There seems to be a problem distinguishing all-incl. and not. We are not! The Hotel has no bracelet or system otherwise.
My disappointment, which is still piddly but if I am paying "enough" there is a huge problem trying to get coffee in the morning. In our room is a nice Nespresso maker, which we have been given 2 pods (for 5 people). Should not be hassle to get coffee!!! Great idea but no follow through!

Room Tip: Time share!!!!!!!!
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, Indiana
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 22, 2012

Garza Blanca was great. It was beautiful, clean, and convenient. I would go back and I would recommend it to anyone. The views were amazing and the staff was attentive. The beach had the softest sand of all the beaches we visited. We did not go for the all inclusive option, and that saved us money and gave us a chance to explore other restaurants. We were about 15 minutes from the historic section of Puerto Vallarta. A taxi cost about 100 pesos (8 bucks) or you could take the bus very easily for 7 pesos per person (65 cents).

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Administration, GENERAL MANAGER PIERRE BONIN at Garza Blanca Preserve, Resort & Spa, responded to this review, January 7, 2013
Dear Guest.

Thank you for giving us the opportunity of being your host, want to thank you greatly for taking the time to share your great experience with us at Garza Blanca , thank you very much for your high comments on our services and our restaurants, has always been our main purpose to provide a service that exceeds expectations and pamper you as a commitment.

Garza Blanca it is the perfect retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Garza Blanca offers Condé Nast and Star Diamond award-winning service in a casually elegant and intimate atmosphere in Puerto Vallarta.

Thank you again for choosing us as your home away from home it will be my pleasure to welcome you in your next visit; I wish you a happy new year!!

Receive warm greetings from Garza Blanca
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Albuquerque
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed December 21, 2012

I had the best massage ever at this fun hotel! If you go,,it is a must! Had dinner at the restaurant, great service,there is a person that can feel,you all about the wines served, the food is deliciously presented.

Room Tip: We had the first floor, easy access to the pools and the beach. Great ample rooms, bathroom are comf...
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  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West New York, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2012

It is a little far for the center of vallarta, and that is a plus for me. Its totally exclusive, in the moment that You do the check in You realize that You are going to have a great service. The Room is full of details, very spacious, and also have and hamaca. The food is the next level of excelent, but if You are searching for mexican food, You are not going to find It in the menú, but you can ask for it and they prepare specially for You.
We loved all in the hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connellsville, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 19, 2012

The hotel is wonderful, facilities are unique in Vallarta, the service and care is first class!
We had the opportunity to be hosted when the hotel was full; I think they had a wedding and various events.
And it is true that in some areas like the pool, the service was not very fast but was excellent service and great food.
I have seen the comments that some people are putting on this hotel and I cannot believe how they can say the food and service is not good. We stayed 7 days and we were able to experience the personal attention of the manager, we experienced a couple of situations but were resolved immediately and handled by the general manager, and I realized that management was on the lookout for both of us and the other guests.
My recommendation for the other guests if they have any problems asks to speak with the manager; my husband and I are impressed with the attention.
For example one of the situations we had one night, we called to reception because in the next room to us was a lot of noise, I don’t know what they did but some minutes later there wasnt any noise, and within minutes I received a call from the manager to ask how we were.
This same treatment was the next day at breakfast and dinner; we were surprised to see how management is involved in all areas in the hotel, and even on all shifts.

We were able to interact and make friends with several guests and the comment was the same, they were pleased by the warmth and quality of staff.

In conclusion if you have a problem ask to speak with the manager Hans I’m pretty sure that he will be happy to attend you. And as a personal opinion not seem fair reviews of other guests, if they wish to contact me I am at your service.

Thanks to all the staff of Garza Blanca for a splendid vacation widely recommend them because they are doing a great job.

Merry Christmas

Room Tip: The corner suites are such nice
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOSHEN, KENTUCKY
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

My best friend and I really wanted to get away from the stress of reality. We arrived December 8, 2012 and stayed until December 13, 2013. Each day was perfect. The 2 bedroom suite was so well furnished and upscale, we just wanted to move in. Service was excellant and friendly. Housekeeping was invisable, but our rooms were spotless each time we returned. They even made me a towel animal (beautiful Swan). The Spa on site is one of the most relaxing spas I have been to in my worldly travels. The two restaurants on site were excellant and the menus and wine lists could more than satisify anyones needs.It is a quiet breathtaking oasis in this world of stress and noise. I plan to return soon to little piece of heaven on earth. Everybody should be so lucky to stay at this resort, it's life changing.

Room Tip: We had an oceanfront in tower 2 on the beach. They now have towers up on the mountain site that we...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garza Blanca Preserve, Resort & Spa

Address: Km 7.5 a Barra de Navidad, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#9 Luxury Hotel in Puerto Vallarta
#10 On the Beach Hotel in Puerto Vallarta
#12 Romantic Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Garza Blanca Preserve, Resort & Spa 5*
Number of rooms: 165
Official Description (provided by the hotel):
Spectacularly flanked by the vibrant blue waters of the Pacific Ocean and the verdanant tropical forests of the Sierra Madre mountains, Garza Blanca Preserve Resort & Spa nestles gracefully just minutes south of historic Puerto Vallarta, one of Mexico's most dynamic and sophisticated vacation destinations.All Suites feature in-style decor that include marble floors, granite countertops, private terraces, whirlpool tubs and artisan in room amenities.Our ultra-chic gourmet restaurant is one of Puerto Vallarta's most sophisticated and premier dining options, catering breathtaking ocean views, a stylish lounge, a 230 label award-winning wine cellar, and a selection of unique contemporary dishes tailored to scintillate your senses. ... more   less 
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Also Known As:
Garza Blanca Preserve Hotel Puerto Vallarta
Garza Blanca Preserve, Resort And Spa

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