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All 118 Puerto Vallarta hotels

Garza Blanca Preserve, Resort & Spa: Traveler Reviews

5.0 of 5
Km 7.5 a Barra de Navidad, Puerto Vallarta 48390, Mexico
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Garza Blanca Preserve, Resort & Spa
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88%
Ranked #10 of 118 hotels in Puerto Vallarta
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410 reviews from our community

Traveler rating
    279
    82
    30
    12
    7
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Families
77
 
Couples
243
 
Solo
10
 
Business
4
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Napa, California
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Trying Hard”
3 of 5 stars Reviewed November 20, 2012

This hotel has everything going for other than being pretty far out of town, especially with all of the road work. They have tons of staff who are eager to help but don't know what to do in order to help. The check in was smooth and easy, they didn't press us at all on the time share, guess my husband has that look to him. The bartender in the main bar was very eager to help and very nice, however, he can only take one drink order at a time and make each of those one at a time. The rooms are very nice, needed to ask each day that our mini bar was re-stocked. We travel to Mexico a couple times a year and know the service is slow and we can relax, Garza Blanca took waiting to the next level, we waited in one of the restaurants for 30 minutes before our drink order was taken, once again the orders came one at a time. I would recommend this for relaxing and especially if the management gets it together to train these very eager employees.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Breathtaking”
5 of 5 stars Reviewed November 20, 2012

We stayed at Garza Blanca from 11/15-11/19. This resort is amazing! The views, the lobby, and the customer service exceeding all of our expectations. This resort was under construction while we were there because they are expanding to several towers. When we arrived, we were told we got an upgrade to the brand new tower. They told us no one had ever stayed in that room, and we were the first, so we took it! Once we got to the room, the view was spectacular, nothing I had ever seen! After a few trips to the private beach access or the lobby, we began to feel like our upgrade was more of a downgrade because to get to the beach/lobby/main entrance/restaurants, you have to take a golf cart ride down. It was fine the first few times, but then it got really annoying. Despite that our stay was so great! The staff is so friendly, and you really get the feel that they will go above and beyond to make sure you are comfortable.
The restaurants are pricey and sometimes the food was a hit or miss. I ordered the same dish twice at the Boca Dossk restaurant and both times it tasted different. Blanca blue feels like a high end restaurant and their presentation of food is spectacular! The outside seating for both restauants is a must!
We had a issue with our billing at checkout, but the manager Hans was so nice and understanding about it. At the end, he took care of it. He seems like he is very compassionate about his job and where he works!

Would definitely recommend this place!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taos, New Mexico
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Beautiful Property”
5 of 5 stars Reviewed November 18, 2012

I found Garza Blanca to be lovely. The room was very clean and nicely appointed. I fell in love with the hammock on the patio. Great views and quiet area. Good place for relaxing and good swimming beach. We were greated with a delicious and refreshing cucumber margarita but then hit up for a " presentation breakfast" I hate that! Several spa discounts were offered then withdrawn when we opted out of the breakfast so that felt offputting. The pool is spectacular though and I was content just to gaze at the amazing views from the edge of the infinity pool while watching the sunset over Banderas Bay. We only stayed 2 days and it was a great start to a 3 week vacation.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 8 more reviews by luckyjtaos for Puerto Vallarta
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
“Amazing value, friendly staff, incredibly relaxing”
5 of 5 stars Reviewed November 13, 2012

I stayed at Garza Blanca for the first time at the beginning of November and I loved it so much that I am already planning a return trip! The all-inclusive package was well worth the reasonable price, especially once I got a taste of their cucumber maragitas. Tower 2 offered quick and easy access to the pools and beach, but I have to say I probably spent equally as much time on my terrace, swinging in a hammock and enjoying the view. Since I am a vegan I was a little nervous going into the trip that I was going to starve. Both Blanca Blue and BocaDos had vegetarian options that could be veganized, so while the selection wasn't huge, I was pleased to find something I could eat at every meal. The chef, Kori, even made me a special quinoa dish one night when BocaDos was featuring a very meat-heavy menu. When you dine at BocaDos please go early to enjoy the sunset and several glasses of their white wine sangria! If you like to work out the hotel has a small but well appointed gym (with an amazing view) and you can also try your hand at kayaking or stand up paddleboarding. The staff was very attentive overall, especially the guys out by the pool and concierges in the lobby. I truly got the feeling that the staff would do their best to accommodate any request. Garza Blanca is a great place to relax and unwind!

Room Tip: Towers 2 & 3 are on the beach side. The new tower 4 (which I think may be mostly timeshare) has...
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  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los angeles
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Wonderful stay, lovely hotel”
5 of 5 stars Reviewed November 12, 2012

We stayed here for four days in late Sept. The grounds are gorgeous and the pool area is stunning visuals. The staff was helpful and the guys out by the pool and beach are very attentive to getting your food and drinks all day. I loved that we could swim in the roped off area of the ocean and it was big enough to enjoy but the rocks had been cleared away. There were a couple of vendors but they stayed away once you said yes or no, and didn't bother you if you had told them no the day before. Since it was slow season the main restaurant was open every other night. I will write a separate review of the STK property, but the breakfasts at BlancaBlue were outstanding. Fantastic food every morning with an array of fresh juices. I did not have a good meal there the one night we ate there for dinner though their cocktails were great and my husband's meal was fine. The food by the pool, Aquazul was good for lunch and my only complaint was they were usually closed at night when we came in from dinner. We ordered room service once which was also good. I was a huge fan of STK so that's where we had two of our dinners when we didn't go off the property.

I highly recommend visiting the zoo if you are going to this property as it's about a 10 cab drive there and there are cabs waiting to take you back. If you have a car it's a fairly easy straight drive there and back.

I didn't try the spa this trip, but we did use the gym.

We had a gorgeous view from our room and got a special on a site where we had an outdoor jacuzzi on our balcony. I loved this hotel, for the grounds, food, pool, beach area, rooms, and views. I would go back in a heartbeat!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Garza Blanca Preserve, Resort & Spa

Also Known As:
Garza Blanca Preserve, Resort And Spa
Garza Blanca Preserve Hotel Puerto Vallarta
Garza Blanca Preserve Hotel
Address: Km 7.5 a Barra de Navidad, Puerto Vallarta 48390, Mexico
Phone Number:
Region: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Fitness Center Free High-Speed Internet Free Parking Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Puerto Vallarta
#5 Family Hotels in Puerto Vallarta
#7 Luxury Hotels in Puerto Vallarta
#7 On the Beach Hotels in Puerto Vallarta
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Spectacularly flanked by the vibrant blue waters of the Pacific Ocean and the verdant tropical forests of the Sierra Madre Mountains, Garza Blanca Resort & Spa’s luxurious, 73 ocean front accommodations nestle gracefully just minutes south of historic Puerto Vallarta, one of Mexico's most dynamic and sophisticated vacation destinations. ... more   less 
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