We traded this property for a nice property in Hawaii through Interval International. When we arrived at the airport, we looked for someone from VDM; instead, a tour group offered us a ride to the hotel if we would tour their facility the next day, which we accepted.
We got to the hotel, and were immediately ushered to the 'concierge', who tried to get us to take THEIR tour the following day - offered to reimburse us our deposit, etc. but we had already signed up, so kept politely saying 'no'. Finally they released us and gave us the room keys.
Our room was in the building right next to the eight lane divided road. The unit had a very basic kitchen, no dishwasher, limited pots/pans, etc. and was very far from the beach and pools. When we called to move our room to something comparable to what we had traded, we were told that they could move us IF we would take their tour. WE WERE HELD HOSTAGE TO THEIR TOUR!! We again said no, but could they move our rooms, and were told "well, if you can take our tour, we can move you; but otherwise, we can't guarantee anything..."
The following day, when we met our taxi driver outside VDM to take the tour we had originally signed up for, the hotel had an employee TAKING PICTURES OF US LEAVING WITH ANOTHER TOUR GROUP - so we gave them the one-finger salute as we drove off.
Every time we called and asked for service, for the coffee pot to be fixed (we went through 3 coffee pots - each was worse than the last and none worked for more than a day), etc. we were told they would do their best, but we weren't high on their priority list.
We had traded our unit in good faith; we were not on a 'free' trip, and have never promised we would tour their facility in exchange for anything. I am disgusted that this is allowed to happen by Interval International, and tell anyone that is thinking of trading their II week not to do it here or at their sister facility next door, Villa Del Palmar. They will treat you shabbily and be very rude to you if you are not going to take their tour. Others who are going there on package deals from Canada at the same time paid very little money, received rooms poolside or beachside; yet we had paid full rate via trade and were treated like dirt.
If I could give this a rating of zero, I would.
- Also Known As:
- Villa Del Mar Hotel Puerto Vallarta
- Villa Del Mar Hotel
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