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“Relaxing Vacation at the Inn” 5 of 5 stars
Review of The Inn at Mazatlan

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The Inn at Mazatlan
3.5 of 5 Hotel   |   6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico   |  
Hotel amenities
Ranked #7 of 76 Hotels in Mazatlan
Certificate of Excellence 2014
Morden, Canada
1 review
4 helpful votes 4 helpful votes
“Relaxing Vacation at the Inn”
5 of 5 stars Reviewed May 1, 2010

We stayed at the Inn for 5 days at the end of April. This is a quiet time for the tourist business (the hotel was only 40% occupied) so we felt like there was lots of room on the grounds, by the pool, in the restaurant etc. One of the pools was closed for maintenance but even so, the other one was never crowded. We spent one night in the new tower but found it too noisy with traffic and pigeons competing for our sleep. Asked to be moved and got a one bedroom suite in the older building on the 6th floor very close to the ocean and far from the street and were very satisfied for the rest of our stay. Appreciated all of the staff and felt very safe and well cared for.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Denver
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 3, 2010

We stayed in the old tower for spring break.

The Good - Great wait staff at both the pool and restraunt....very friendly! Excellent food...the nachos at the pool were the best. The breakfast buffet was great and reasonably priced. The grounds around the pool were very nicely kept.

The Bad - The room was only cleaned good one time...the after our arrival. Tipped genoursly (sp) the first three days than gave up. Sand in the room, never fresh sheets. We were pretty low maintenance - never used the kitchenette.

The Ugly - Had to be the loudest room in Mazatlan, street noise was terrible. Hotel was not in the best part of town, lots of traffic. We tried to change rooms but had no luck, I don't think they really tried.

Would not stay in or recommend this hotel to anyone.

  • Stayed March 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Goodyear, AZ
1 review
3 of 5 stars Reviewed March 24, 2010

We exchanged thru RCI for a week into this resort. They have a beautiful new tower and updated rooms that are gorgeous, BUT, of course we were put in the old portion that the leases have expired for previous owners. They are desperately in need of updating!! Old furniture and appliances that I'm surprised lasted the week we were there. Location is great and the grounds, beach, pool, are great. However, most people there have been coming for several years. If you want a pool lounge chair you better get up EARLY and mark your spot!! I'm talking 6 AM. They reserve their chairs and at least 50% of them never even get used. Its frustrating to say the least!!

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Wisconsin
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 17, 2010

We had a room on the 8th floor of the tower with a breathtaking view of the pool area and the beach. We saw many fabulous sunsets from our balcony. The staff was friendly and attentive to our needs. We had a shower head that wasn't working correctly, called maintenance and in a couple of hours they had it fixed. The Pacificos and the mango margaritas were delicious and were reasonably priced during happy hour. The restaurant food wasn't anything special, but there were numerous restaurants to chose from in the area that were easy to get to. We especially liked Mary's across the street for their delicious burgers. The street side of the suite was very noisy from all the traffic and the beds were rather firm. All in all...we enjoyed our stay and got a good "bang for our buck".

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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South Dakota
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 28, 2010

Let me start by saying we are have been to Mazatlan 8 other times and we have stayed at a couple different places and we have looked at several resorts while in Mazatlan. My wife and I traveled with two other couples and we are all in our mid 50's.

We had looked at the Inn at Mazatlan a few times but we seemed to go back to the area we had always stayed it seemed but this year we found a nice deal at the The Inn at Mazatlan. I want to say that this is a wonderful resort. It is by far the nicest place we have stayed in Mazatlan. I will give my opinion on each of the areas:

Rooms-We actually had booked studio rooms but we were upgraded to the older section of the resort. The rooms were great with plenty of room. They had kitchens with everything you would need to cook meals if you wanted to. We didn't because we were on vacation for one week and were chose to go out to eat. The beds were firm but that is the case all over Mexico and the water pressure was great. The rooms were cleaned each day by noon and they did a great job. We had a room on the 6th floor right at the end of the floor, closest to the beach with a wonderful view. Our firiends were right below us on the 4th floor and the other couple had a great room on the first floor just step from the beach and pool area. These rooms were some of the nicest rooms rooms we have stayed at and we have done many all inclusive trips to other parts of Mexico. The only thing that would have made the rooms better and that would be to have a TV in the bedroom. We don't watch much TV while on vacation but our friends do sometimes. We did have them show us the rooms in the new tower and let me tell you they are nice. They are more modern than the old section but they are further back from the beach. They also are a little bigger. We weren't able to see the studio rooms as they were all full and nothing was available to show us so I can't comment on those rooms. The rooms in the older section are just fine though and we would not hesititate to stay in one on those rooms ever.

Beach & pool area: This area is very nice. While you can't sit right on the beach as you are seated up on the concrete over looking the ocean the area is very nice. The chairs do get saved and filled up along the front pretty early but there seemed to be ample seating for all guests. The pools are heated and the beach area in front of the resort is very nice.

Retaurant-We ate several meals there and the food was always good and the service was prompt. We would never hesitate to eat any meal there.

Over All: We would recommend this resort to anybody. We all agreed that this is the resort we want to return to next year. The location is great for everything you need while staying in Mazatlan. None of us wanted to come home as our experience here was great. This was one of the nicest, friendliest resorts we have ever stayed at.

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lubbock, Texas
Top Contributor
139 reviews 139 reviews
43 hotel reviews
Reviews in 50 cities Reviews in 50 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed February 26, 2010

This property is primarily timeshare oriented but they do offer normal nightly rates and accomodations. We stayed here three weeks and in three different units including a Junior Suite (large unit in their newer tower with a kitchen, dining area and semi-isolated bedroom area; large balcony with ocean view); a 1 bedroom in their Inca Tower (2 double beds, 2 baths, full kitchen, dining and great patio-no TV in the bedroom-ocean view) and a "studio" (basic hotel room with small old refrigerator and coffee maker, desk, nice patio. The studio unit, while adequate, was nothing to write home about and needed some refurbishing,upgrading and maintenance. The other rooms were most acceptable and quite spacious (altho maintenance was not perfect particularly in the kitchens). Check in was uneventful and all employees were extremely gracious and service oriented. We moved weekly as we own timeshares and are members of RCI so we were using trades and weeks rented from owners. During these transitions, the front desk was very helpful with information and with special requests. My suggestion toward executing any needed special requests or accomodations prior to arrival however, would be to definitely make arrangements directly with this Inn location and NOT the corporate Salt Lake City offices of Holiday Management. (The attitudes, attention to detail and follow-thru was obviously much better!).

The Inn is definitely NOT remote but, we think it has an excellent location nearby many other beach resorts, restaurants, shops, grocery, banks etc. Bus lines run by the Inn and for a few cents you can get to nearly any part of the city. The pools, grounds and flowers are impeccably maintained and truly outstanding resulting in a certain charm about the place that is almost magic and obviously under the direction and care of expert groundskeepers. The front desk and bellman staff are outstanding albeit the security staff always seemed to be a bit overzealous.
The restaurant and food is very good but a bit on the pricey side with the menu kind of outdated and on the boring side. The service was kinda hit and miss (i.e. during one meal, you might be served by 3 to 5 different wait-staff members-but NOT the same one twice! It was just like magic they seemed to dissapear.) Never once were we approached by a management/host/hostess person asking about our satisfaction. Drinks were overpriced considering the other places we visited. I guess to compensate they offer almost non-stop "happy hours" most of the day for "national" drinks. Be careful to ask the price when "calling' a brand or wine!!

Organized recreational activities are scheduled daily and posted on a board by the towel station but frequently do not happen for whatever reason. Daily water aerobics were fun and Spanish classes were good. Organized tours can be arranged through a desk in the lobby. The Wednesday night Fiesta meal and show was good.

The controversy alluded to earlier in a post about the run-down adjoining property has been long resolved and it is now a beautiful Best Western Inn. We checked out there rooms and were tempted to move there from our week in the marginal studio but didn't want the hassle of trying to get refunds etc. Besides that, we had become quite attached to some of the staff at the Inn and enjoyed the ambiance and conveniences. Staying there might be a better option for a few nights if your scheduled week at the Inn did not coincide with your travel schedule and to avoid the older studio/hotel rooms at the Inn.

A US-educated physician is at the property with a office and a full time nurse which proved to be a real plus for us. A spa is also located on premises. Wi-Fi is available to a degree (signals vary greatly) but at very inflated price ($7 per day!! ---but go to Rico's coffee house across the street, enjoy an excellent cup and get it FREE!). Local phone calls were about 45 cents US but ask for an "800" operator and you get a whopping $2.50 charge whether they answer or not. No other unusual charges were appeared on our bill. The Exercise room left a bit to be desired with most of the equipment older and poorly maintained...and the TV did not work.

Safes are provided in most rooms and if they are not, a free safety-deposit box is available at the front desk. Cable TV was available in the rooms but were primarily in Espanol other than the boring Fox and CNN International Headline news channels. A nightly movie is featured on the Inn/s TV channel and there were several other movie channels.

The facility is fairly handicap friendly although NOT completely with two of the floors in the older Hotel section requiring stairs.
Transportation TO the Inn from the Airport can be arranged prior to arrival for a small cost and via a very nice AC bus with the agent awaiting you after you emerge from customs -holding a sign). The same service was NOT available for the return to the airport and the taxi cost about $20US if I remember correctly.

The Inn at Mazatlan is actually a great place to stay despite all the above with most guests seemingly returning annually... and they are always ready to offer suggestions about Mazatlan and places to eat etc.. If the Inn's management company/owners were as enthusiastic about maintenance, refurbishing and providing value as the employees are about service and guest satisfaction, this COULD BE an absolutely OUTSTANDING & EXCELLENT property! Even though, we certainly enjoyed our stay.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 22, 2010

The hotel was better than we expected. It had a really nice reception area, the pools were heated, one a warmer than the other, the service was outstanding, and it was really nice to have breakfast on the terrace (quiet and peaceful). What I would recommend is to avoid the studios, they are at the lower level, and although they are very nice, once they show the suites in the new tower, you will definitely want to stay there. Next time, we will just book the suites ahead of time. The view from the suite's balcony was outstanding, the sunsets as well as the sunrises, superb! The suites also have a kitchenette, so we saved a ton of money on breakfasts and some snacks, which we could keep in a small fridge. We went for leisure, but also because I wanted to get lisosuction done, my husband also went to get a second opinion on an issue he had with his spine. I would recommend Dr. Anna Chang, plastic surgeon, I am extremely happy with the results, and Resomaz is the radiology clinic where my husband went for a second opinion, he was extremely happy with his experience as well. Badlands is a new coffe house next to the hotel, if you come out of the hotel, make a right, stay on the same sidewalk and you won't miss it. It is brand new, very modern, clean, excellent service and their coffee selection is good. I would also recommend a restaurant called "ME", the presentation and quality of the dishes was excellent, a bit expensive, but you pay for what you get.

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#5 Family Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach. ... more   less 
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan

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