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“One of the better choices in Zona Dorada” 4 of 5 stars
Review of The Inn at Mazatlan

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The Inn at Mazatlan
3.5 of 5 Hotel   |   6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico   |  
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Hotel amenities
Ranked #7 of 76 Hotels in Mazatlan
Truth or Consequences, NM
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“One of the better choices in Zona Dorada”
4 of 5 stars Reviewed September 13, 2013

Stayed at the Inn at Mazatlan for a week, 2-9 September. Facilities are still in relatively good shape, service is better than most. Location is central to the Zona Dorada although that area is now becoming increasingly vacant....many, many empty storefronts, particularly in the area around Avenida Playas Gaviotas. The fitness center is small but functional. The hotel restaurant is located right on the beach, fantastic view, very good food at reasonable prices for a hotel restaurant. Pool area is nice and is adjacent to the beach.

The hotel charges 84 pesos/day for in room WiFi but the internet service provided by the hotel is unreliable as the server is repeatedly and frustratingly non-responsive. Internet tip: you can pick up a strong internet signal from the Hotel Costa de Oro, right next door. Unlike the internet at Inn at Mazatlan, it's very reliable and the Costa de Oro will sell you 24 hour access to their internet for 25 pesos/day. So don't bother with the hassle of Inn at Mazatlan's internet - use the Costa de Oro's instead.

The hotel has several English language TV stations that are delivered via the DISH network; unfortunately, the signal is unreliable at the hotel and is frequently unavailable. (Tip: several sports bars also have the signal and theirs IS available...it's NFL season ;-)

Pulmonias (open air taxis) are fun but you're paying more than you need to if you take them everywhere; the green Centro/Sabalo bus goes up and down the Zona Dorada and all the way to central Mazatlan for just 10 pesos.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review, September 14, 2013
Dear Diplomatico:

We do appreciate your detailed comments regarding your recent stay at the Inn, it certainly reflects many of our strengths and some of our weakness but in addition to that let us inform you that we are presently working on improving our Internet services in order to get a full signal in every room of the hotel, as for the activities outside the Inn it tells you that our location is very convenient for any plan that you might have during your stay.


Best regards


Alberto Andrade
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brea, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 3, 2013

This was the first time we traveled to Mazatlan, but we loved every minute by staying at this hotel. The restaurant was a great option if you didn't want to venture out. The beach and the ocean view room made our stay even better. We had a very nice time, we stayed the week of August 18th.

Room Tip: Ocean view rooms.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review, September 7, 2013
Dear Hilo


Thank you for your eloquent words regarding your recent stay at The Inn at Mazatlán, I will share them with our team & we look forward to have you back on your next trip to México.

Best regards


Alberto Andrade
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dillon montana
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 28, 2013

mazatlan is a great place to vacation. the weather is warm and dry and the people are friendly. the variety of places to eat are many and very good food for the value. the beaches are nice and aren't crowded. mazatlan is my favorite place in mexico and i plan on going back next year.

Room Tip: almost all the rooms are ocean view at the inn at mazatlan and the one bedroom is the best for the m...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review, August 29, 2013
Dear bigjer10

Thank you for sharing your nice memories of your last stay in Mazatlán, we are very pleased to have been your host during that time, The entire staff of the Inn at Mazatlán Hotel will be more than happy to welcome you back on your next trip to our beautiful beach destination.

Best regards

Alberto Andrade
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 7, 2013

The Inn is in a beautiful area and the pool and beach are great. Like others have said, the hotel is a bit older but it makes it seem more authentic. The food was fantastic, especially the breakfast buffet and the wonderful woman, whose name I can't remember, who fried my eggs with perfection each morning. The wait staff and housekeeping staff are top notch. But the people at the front desk need to learn something about customer service. I guess since they are not working for tips, they think they can give attitude all day, especially Monica. She must be in charge because while others are in white, she wears a lilac blouse and thinks she is above everyone, including the customers. Waiters to be especially commended are Israel, Pedro, Juan, Luis, German and even Ricardo who had a rocky start with one in our group. We complained, he was counseled and he responded positively to correction because he worked very hard after that first day. There were many others, but I can't remember all of their names. I hope to return again one day and hope that there is a marked improvement at the front desk. After all, that is your first encounter with the resort and it's enough to make you want to turn around and try the places nearby. But once you get past that, paradise awaits!

Room Tip: All rooms face the pool but you can hear noise from the street as well as the bands playing on the b...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review, August 8, 2013
Dear Contessa


I find your comments very interesting in many different ways, but first of all let me inform you that We are working in correcting these observations that you kindly pointed to us regarding your experience with the Front Desk staff, and it is definitely a priority to improve since this our very first and last point of guest contact, on the other hand thank you for sharing your positive experiences in Food & Beverages, our staff will be very pleased to know it. The Hotel is going through many physical improvements that eventually will show in benefits for all our guest. Our commitment with every visitor is to respond & improve our services based on their vacation experience. I hope you can give us the opportunity to recover you confidence on the Inn hospitable service during your next visit to Mazatlan.


Best regards.


Alberto Andrade
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gilbert, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2013

Mazatlan is beautiful ocean side city full of resorts and night life. The Inn at Mazatlan is perfectly situated right in the middle of everything and backs right to the beach. The resort is a bit older and you notice the cracked plaster in the rooms but overall for Mazatlan standards this place is a dream. The staff is very courteous and speak English. Pricing is a little high and food prices are not cheap. Very Americanized resort rates. We did not pay for the bigger suite with a kitchen as we had family staying with us and they did pay for the nicer suite. Cooking your own food is a great way to save some extra money.

Room Tip: Get the suite with the kitchen. Its a little more but will save you on eating out. Buy your food at...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review, July 31, 2013
Dear Inn at Mazatlán visitor:

Thank you for taking the time to describe the attractions of our beautiful beach destination and the Inn is definitely one of them; based on your comments I assume you had a room in one of our first buildings which is not as modern as our main tower the one that includes the kitchens. Since most of our visitors come from USA & Canada the orientation of services reflects our efforts to please them; I will make sure to share your nice words with our staff. Once again thank you for staying with us and We hope to host you again in your next visit to town.

Best regards

Alberto Andrade
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2013

Loved this hotel. Very peaceful with a room on the Sea of Cortez. The beach was literally straight below our balcony in room 6101. Staff was extremely kind and helpful. Breakfast at the restaurant was excellent. Loved the quaintness of Mazatlan.

Room Tip: View from 6101 was awesome!!!!
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Manager at The Inn at Mazatlan, responded to this review, July 6, 2013
Dear Listy

We are thrilled to hear that you had great stay at The Inn, it is always a pleasure to pamper our guests and accomplish to deliver the very best of our staff, thank you for taking the time to share your nice comments.

Best Regards

Alberto Andrade
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 1, 2013

The Inn is beautiful and your time there will be the best you ever had once you get past the front desk. The beautiful young girl would prefer keep her head down on the desk singing a Katie Perry song rather than answer any questions. This happened more than once. My children wanted to play tennis and she shrugged them off. The doorman was able to provide them with the information they needed. Once past the front desk.... the service is second to none. The staff is incredible. Restaurant, grounds, and views are the best in Mazatlan.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THEINNATMAZATLAN, Director General at The Inn at Mazatlan, responded to this review, July 11, 2013
Dear Karen

I feel committed to offer you an apology for our colleague’s attitude, that is certainly not our service standard at The Inn at Mazatlán, however thank you for giving us such valuable feedback that would help us improve. I will pass your comments with the rest of our staff & please keep in mind that your next visit with us will be much better.

Best Regards

Alberto Andrade
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn at Mazatlan

Address: 6291 Avenida Camaron Sabalo | Zona Dorada, Mazatlan 82110, Mexico
Phone Number:
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Mazatlan
#5 Spa Hotel in Mazatlan
#5 On the Beach Hotel in Mazatlan
#6 Best Value Hotel in Mazatlan
#7 Romantic Hotel in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Inn at Mazatlan 3.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach. ... more   less 
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Also Known As:
The Inn At Mazatlan Hotel Mazatlan

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