The Inn is in a beautiful area and the pool and beach are great. Like others have said, the hotel is a bit older but it makes it seem more authentic. The food was fantastic, especially the breakfast buffet and the wonderful woman, whose name I can't remember, who fried my eggs with perfection each morning. The wait staff and housekeeping staff are top notch. But the people at the front desk need to learn something about customer service. I guess since they are not working for tips, they think they can give attitude all day, especially Monica. She must be in charge because while others are in white, she wears a lilac blouse and thinks she is above everyone, including the customers. Waiters to be especially commended are Israel, Pedro, Juan, Luis, German and even Ricardo who had a rocky start with one in our group. We complained, he was counseled and he responded positively to correction because he worked very hard after that first day. There were many others, but I can't remember all of their names. I hope to return again one day and hope that there is a marked improvement at the front desk. After all, that is your first encounter with the resort and it's enough to make you want to turn around and try the places nearby. But once you get past that, paradise awaits!
- Official Description (provided by the hotel):
- Located on a beautiful beach of the Mexican Rivera, overlooking the Sea of Cortez, The Inn at Mazatlan offers a relaxed and elegant atmosphere. Whether you are here on vacation, a romantic honeymoon, or attending a convention, take advantage of the tranquility, wonderful dining, exciting beach and ocean adventures. Just relax and enjoy warm golden sunsets and miles of pristine beach. ... more less
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- Also Known As:
- The Inn At Mazatlan Hotel Mazatlan