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“Price Scammers” 1 of 5 stars
Review of Hotel Hacienda Mazatlan

Hotel Hacienda Mazatlan
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Hotel Hacienda Mazatlan
3.0 of 5 Hotel   |   Av. del Mar y Flamingos, Mazatlan, Mexico   |  
Hotel amenities
Ranked #69 of 76 Hotels in Mazatlan
Puerto Vallarta, Mexico
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Price Scammers”
1 of 5 stars Reviewed April 1, 2012

I made a two-night reservation for this hotel six weeks before arrival, mainly because it was cheap. On check-in, the clerks told me that the rate had gone up -- way up! More than double. Luckily I had my confirmation printout and after much deliberation and apparently a phone call to a manager, the clerks very reluctantly decided to honor my reservation and rate. Because the hotel fronts on the very busy main boulevard, it is very noisy. Cars and motorcycles roaring by all day and the rooms are far from soundproof. Additionally, the beach restaurant across the street hosts a very loud band whose drummer drums continually all afternoon and evening. Boom, boom, boom. Mazatlan has some very decent hotels for very decent rates: this is NOT one of them.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    2
    1
    6
    3
    9
See reviews for
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4
Solo
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Mazatlan, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 2, 2010

It is a run down hotel. Also, they try to sell you shares in the hotel for about 20,000 pesos. "To guarantee that you can get a room" The money is also said to be used for maintnence.
I truly think the only maintnence taking place are of the owners wallets.
The room were run down, I found old chewing gum at the bed, a fossilised bug in the shower and the curtains were full of holes.
The "bar" had only 3 real glasses. If you wanted more or they were already used you had to do with plastic mugs.
They have internet only in the lobby.

The cleaning lady woke us up every morning to ask us if we were leaving today.

The hotel is located just on the beach. The beach in this area is also run down with "restaurants" that I would go to only if I wanted a stomach disease.
I guess this was the "place to be" 1974, but now its just bad.


We paid 3700 pesos for 7 nights, that is not bad at all. But then its not a very good hotel

Stay away.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Minnesota
Level Contributor
124 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed January 15, 2007

We stayed five nights at Hotel Hacienda, it is a charming hotel but billing practices were problematic for us. At checkin we were first told there were no rooms, then a change and there was one, we asked about a length of stay discount and told there were none available.

We talked with three other guests who were given discounts, for one night stays we paid 83 dollars a night, (70 plus 13 for stove and dishes) two other guests reported they were charged 50 dollars,and another would not say but it was less than 50. We were also placed in a second floor room, the lower rooms are noisy from street traffice and had no light blocking curtains. To be fair we were moved by another receptionist when we asked to be moved.

I would be cautious about staying here unless you are really willing to advocate for yourself. I speak some Spanish but not fluently. Thought I have to say the resort is nicely located and views are good.

  • Liked — Location and friendly guests
  • Disliked — Not particularly welcoming to international travelers
  • Tips/Secrets — Negotiate the price
  • Stayed January 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Hacienda Mazatlan

Address: Av. del Mar y Flamingos, Mazatlan, Mexico
Location: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #69 of 76 Hotels in Mazatlan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hacienda Mazatlan 3*
Number of rooms: 95
Reservation Options:
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