The best part about the Sea Garden is that, since it's a small resort, you're going to be treated like family. The staff is amazing - the waiters are your friends after 2 days, and Felix, a restaurant manager, will try to do whatever he can to make your experience a good one. The restaurant, which was less than wonderful in 2012, has improved greatly, and even dishes that are not particularly Mexican (for example, clam chowder or spaghetti bolognaise) are really good. The rooms are comfortable, the facility has beautiful grounds, and the beach is great. The renovations are a bit annoying, but they're mostly done and will make the place look a lot better. The iguanas are enormous and are a lot of fun to watch.
The bad part is the activities staff, who seem to think that their love of very loud music is shared by everyone. When several people asked to have it turned down, the activity manager actually turned it up! Because of that, several people couldn't sit around the pool and had to go to the beach to talk. There were some good events, like movies at the pool in the evenings, a live band, and a dance performance, but since the guests weren't told about them, you only got to participate if you stumbled into something. The loud music has been a problem for many years, but this year's staff seemed less receptive to guests' comments and pretty much did what pleased them. Also, wifi was a problem - you could buy an hour, but it had to be used all at one time. Once the deli is done, though, you should be able to buy an hour to use over several days. The pool could be cleaner, and don't expect the Sea Garden elevators to work all the time - riding them is always an adventure.
The worst part is an annual event that occurs during the second week in November, when most of the northern resorts in Mazatlan host university students for 4 days for a conference. Think Spring Break with cases of Tecate - loud parties all night, beer cans in the pool, doors slamming and hundreds of people screaming at all hours. The security level was pretty low the first few days, but once everyone complained the hotel posted more guards and the noise lessened. But avoid that week if you can!!
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- Also Known As:
- Mayan Sea Garden Mazatlan Hotel Mazatlan
- Mayan Mazatlan
- Mazatlan Mayan Sea Garden
- Mayan Sea Garden Hotel Mazatlan
- Mayan Palace Mazatlan