This hotel is older but appears to have undergone some remodeling. A few people at the desk are bilingual which was helpful. Concierge was also very efficient. We loved our room on a higher floor (5th+ gives you a nice view of pool/ocean without a lot of noise). The rooms are actually suites. Our bedroom was very small but had a king bed so that was a good trade. We didn't want to spend a lot of time in the room anyway. The kitchen was very equipped with a small refrigerator, cooktop, coffee maker, blender, dishes and silverware, and a dining table. Our housekeeper came in the afternoon, not morning as we we expected, but she did a fantastic job. The pool was cold and they should definitely heat it in cooler months. The smaller, less popular pool was a bit warmer but none of the extras happen there - bar, activities, etc. The pool area was very pretty and there were activities provided every hour or so. They could do a little better with turnout for that by announcing the activities a few minutes ahead of time. You can't see the beach from most of the rooms except at a distance, (pool area instead) but the property has beach frontage and you can just walk through the pool area and down a sidewalk to the beach. There are plenty of lounge chairs and umbrellas there. Get a drink at the pool bar on your way to the beach; they don't come to beach much at all.
We were pressured into a time share experience "only 90 minutes, including breakfast" at our check-in and they don't want to take no for an answer. So we went (thinking 90 minutes, ok) and over two hours later we were still trapped there - they were SO high pressure and kept bringing in higher and higher level pitch persons no matter how many times we said no, who were actually bullies. When we said no, that we were ready to go and besides it had been over two hours, they said they would let us go when THEY were ready. At that point we left anyway but the insane presenter said "If you want your gifts you just TRY to come to me." meaning that if we didn't buy into the timeshare, they wouldn't make good on the free breakfast, free spending money promised, tour, etc. We would NEVER, NEVER buy there because of this experience. We asked around to different people we met in our travels, and not one person said they'd ever buy a timeshare anywhere again.
Pay for your room after you see it.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 29, 2013
Dear IslandHopper011 :
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Thank you so much for commenting about your stay at Sea Garden. We really thank you for your kind comments about most of our staff as we consider them one of our biggest assets.
All the same, we are disappointed that we were unable to meet your expectations to the fullest. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation and everyone - at free will, attends and receives the gifts been offered as we appreciate their visit whether they decide to acquire our products or not.
We do appreciate any feedback being provided to us and it will be shared with the appropriate management areas.
We will be delighted to welcome you back.
Sea Garden Mazatlán Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.