We went to Mazatlan in March,09,there was 8 of us all together-3 adults and 5 teenagers.All of us had the greatest time. We we were booked to stay at the Granada thru an all inclusive offer at a travel agency. I had read alot of the reviews before our trip so I knew what to expect.The Granada is a part of the El Cid resorts, it is the oldest of the hotels(located across the street from the 2 larger hotels) but with the all inclusive you have access to the all the facilities/pool of the Castilla and the Moro hotels.(you also can take a shuttle to use the pool at The Marina hotel,which we didn't get a chance to use) It was easy to check in and get ourselves situated in our rooms,the staff is very nice. A timeshare staf Lupita gave us some info and money saving coupons for attending a time share presentation( tere was 8 of us!!!!)We really appreciated the free tours we received.If you are just wanting the free gift and not interested in the timeshare presentation just don't ask any questions and you'll be out of there faster(with gift in hand!) We repected that they have a job to do,I didn't mind them at all. Lupita was wonderful and very sweet every time she saw us. The food at the El patio was excellent, our regular waiter Ricardo made us feel like family from the first visit.We all loved the omelettes every morning,also the hashbrowns, make sure you try the cactus juice,it's excellent!! CUDOS TO THE CHEF11 .The service at this hotel was the best we've received anywhere,largely because everyone was genuine. The only thing that I can suggest to mgmt to improve this hotel would be to increase the lighting at the check in to brighten the area, and to update the washrooms(floor and tiles) they are outdated,but the rooms were so clean!!After 4 days I did ask Daniel(manager) for an upgrade(only for a change and hoping for an oceanview room)He was great in helping us.I was really impressed because he even called after we got to the Moro hotel to see if everything was ok. Great people!!!The venders at the beach are very persistent but again we chatted with them and didn't mind them at all,thy are just trying to make a living,and they were very nice.The atmosphere at this hotel was great for family.There were all agegroups. The hotel at the Granada was great if you wanted a more quit area to read etc. Make sure that you make you dinner reservations days in advance,they do gat booked up fast. I booked ours as soon as we got there for the week. We really enjoyed the buffet at the Pergola (no res required) The shows were awesome,the Mexican Fiesta show on the first night was the best!!!! We had dinner 2 nights at the Alcazar restaurant, the canneloni there was awesome,also the salmon looked good too,excellent food!! This was our first trip to Mexico,I was very worried about the news coverage I saw on CNN-but our worry was needless, everything at the resort was great.We do want to see other places in Mexico but I know we'll be back to stay at the El cid resorts soon in Mazatlan. Thank you all for a great time. We will be back!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Really glad to hear you enjoyed your stay with us. Such pleasant reading in regards to your recent experience. It is comments such as yours that prove our attention to detail, service and reputation live up to our guest’s expectations, as well as that of El Cid Resorts, its management and staff. We know that people rely on reviews when choosing their hotel accommodations and we appreciate all of the reviews that our guests post.
I am pleased to learn that the genuine friendliness and caring of our staffs have made your stay so special. I have shared it with the team so everyone concerned can appreciate it.
Appreciate your comments regarding the look of the rooms - we do consider a refresher of some sort to the bathrooms at some stage this year. The progress of the refurbishment is going quite well. I can envision that they will look great once completed.
El Cid Granada Country Club and its employees are honored to be your hotel of choice on your return trips to Mazatlan. We will see you again soon.
Mark Covarrubias McKay
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.