This is one of the older and smaller resorts at El Cid Mazatlan, but it has been remodeled. It is quiet and the pool is heated and the deepest of all the El Cid resorts in Mazatlan. The rooms are older, but clean and very comfortable. Their size is also bigger than the newer and bigger resort rooms. Senor Daniel Cazares Medina has developed a team that is very guest oriented. He is also available when you have special needs. He makes this resort a little more special.
El Patio – This restaurant is located by the pool and is by reservations only. Sitting under the starts is just great for those romantic meals. They also have a weekly Fiesta with lots of entertainment. Joe, the Captain, over sees a staff that is well trained for service. If you have been there before, they already know where you like to sit and what you would like to drink.
Internet – Alex [IT] jumped into action when we experienced some problems, but the problem seems to be from the provider end. The provider at El Cid seems to cause a lot of the resort’s internet problems which in turn end up blaming the resort for the service. The broadband at times just does not serve the Wi-Fi. They have a small business center that is on the ether net, but without a printer. They could fix this with either having an old printer there from one they upgraded somewhere else or setting up a wireless connecting to the lobby printer.
Casa Club - The restaurant is located at the Country club section of Granada.
Five of us went in for their breakfast on a buy one get one free [the waiter to the 2x1 offer to the head waiter who took it to the Manager before it got approved]. Well it was not worth the 2x1 they offered. The only good thing was the service [waiters] and they tried hard. The quality was so bad that all my wife had from the buffet was a few Danishes and drinks for the cost of a buffet.
The lack of fresh fruit. The pineapple was to not ripe yet nor was the cantaloupe any good which is surprise for Mexico in general where fruits are usually very good. They had some bananas that had seen better days and some apples.
I asked for chocolate milk [we do not drink coffee] and was told they had none, but to be fair they did bring a powder mix that resembled chocolate milk about ½ hour later. By my adding fresh milk to it, it was OK. The bacon, which I like crisp, was so crisp if you looked at it would start to crumble. I looked for hash browns and they had boiled potatoes that they mushed and passed off as hash browns. I went to the omelet bar and after 10 minutes [our table thought I had deserted them] I got 2 eggs grossly over cooked with ham, onions, mushrooms and cheese; all of which was cold. They had some rolls, but no bread slices or toaster. The rolls where on a steam table which made them somewhat mushy. The Danishes they had, had no fruit in them.
They also had several meats, which had texture, but limited flavor. I asked the chef [man in black jacket on service line] if they had any rice or potatoes for the meats. He took me to the breakfast bar and showed me their “hash browns”.
Even though this is an international resort, most of the people here where locals. Maybe that is what they expect for a brunch, but out all the restaurants in the El Cid resorts, this has been the worst. When the head waiter asked how it was, I told him. When he asked others at our table the answer was the same from all.
It was so bad that when they came after me in the hall and tried to give me a small bottle of champagne, I did not even accept it.
For mature travelers
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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On behalf of my staff and I we would like to thank you for taking the time in writing this review and filling us in on your recent experience, we value each and everyone’s opinion and always take it an opportunity to grow. So I see you were able to attend our weekly Mexican Fiesta what a joy you had a great time we always try and come up with fun new activities in way our guests and enjoy and interact. I’m glad you were able to take note of my workers hard labor such as Daniel Cazares, Alex, and the waiters at the country club they will definitely be taken notice of for their great efforts. However it is unfortunate as you have mentioned in a previous reviews for the Prime Grill the food in the country club to not be at your desires, it really concerns me to hear the description on our food and beverages, I personally encourage modifying each of your remarks. I once again thank you for your time given we hope to have the pleasure in hosting you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.